So, here is what I came up with. With my disability payment and for the time being, that BAH payment from my GI Bill, I am financially stable to provide for myself and my kids without the business. Now I won't work for free, but I don't need to make it rich. My goal is to pay myself enough to build up inventory, then someday in the future, I will have enough inventory to maintain a reasonable price on my products without raising them. During my time of reflection and restructure, I have found ways to cut production costs dramatically without making any changes to design or materials. Products are exactly the same as before, but time management and using some new companies I found locally that dropped my costs have made things possible. So, what does that mean to my customers? As I stated, I don't “need” the extra money I could be pocketing from what I have saved in manufacturing costs, so instead of keeping it, I am passing it down to my customers. So, my retail prices listed on my website are discounted. I needed to redo my website to show the new prices, but here is the deal. There are no discounts on products from other companies listed on my site, nor the Godzilla SFA kit, but all of my other Rock Lizard exclusive products are discounted. So, break out your calculators. If you are unsure if the price you come up with is right and you are seriously interested in buying, shoot me an email or pm and I'll give you the correct price. So, whatever the retail price is listed on my site, take 15% off. Just for an example how big of a deal that is, the HD Komodo rear bumper with both carriers retails at $1940.00 plus shipping. 15% of drops that price down to $1650 plus shipping. That's $290 off and makes a tried and trail proven rear bumper cheaper than any other design out there.
OK, so putting myself in my customers shoes, what else can I do to help them buy my products. Many times I have found myself with my own jeep wanting something, like a new motor, and every single stinkin time I get within grasp of saving up enough money to get what I want/need, something happens and now I have to save more money for longer. My products aren't cheap, even with the awesome discounts that make my prices now lower than any of most wannabe competitors. Saving up a large sum of cash gets pretty intimidating and too easy to dip into for other things, then you end up never getting what you want. Like buying a car. If you try to save 20,000 for a new car to pay cash up front, it will take a lot longer than 5 years in most typical cases. So, what do you do to get that new car? Payments. So, I am offering payment plans. And, since I'm not a bank and can put myself in my customers shoes, how does this work?
If you need a payment plan, any purchase less than $500 (including shipping), is paid outright, unless absolutely necessary to set up payment, in which case I will do 50/50. Anything between $500 and $1000, will be 50/50/shipping. Meaning 50% upfront, 50% at the given interval, then the shipping when ships. Or we could add the shipping into the total and just do 50/50. Anything over $1000 will be 25% up front, then payments in whatever amount/interval is agreed upon. Here is how easy this gets. If we do a payment arrangement, think of it kind of like layaway, but for the most part, it is on the customers terms. There is no interest. We total up what you are getting, combine the shipping amount if you want to finance that to, 25% will be due to secure the product, spot in line, current pricing, etc. The form that is sent out will be filled out and notarized. There will be several options to choose from on payment interval. Example, payment due on 2nd and 16th of every month for those that get paid on the first and 15th of each month. Or, you can choose every other Saturday beginning on whatever date, for those that get paid on every other Friday. Or the once a month plan. Just check a box, fill in whatever blanks are on that line, like the begin date of payment. Then, you figure out your own payment. This is were I get a little picky, and probably quite the opposite of what you would think. DO NOT bite off more than you can chew. I have done this myself too many times then it gets hard to play catchup when life kicks you in the marbles. Minimum payment is $100 a month, other than that, you pick your payment. Thing is, I am not a bank, I don't want to spend all day playing math student adding up all of your random payments. You fill in the interval and the amount, and stick to it. Even if you can pay early or more than usual, put it in savings for later. I don't want it. Only thing I will take outside of payment arrangement is the payoff. If you have the rest of the money and want to pay the entire amount early, then so be it, but other than that, stick to the plan. So, what happens if you can't make a payment or need to cancel. Life happens, I understand. But as I made a commitment to do better with communication and customer service, I expect the same. If you are going to be late/cannot make the payment, then let me know as early as possible. These payments are still paychecks to me, and I still expect them, so although I will not spend it before I get it (as my momma said, don't count your chickens before they hatch) I still like to keep a budget. So, just email me that you can't make the interval payment, I will respond with an ok and that I will add it to the end of the arrangement, then I will attach a copy of the email to your payment arrangement form. Piece of cake.
Cancellations of any order at any time: Unlike most other companies, I just don't like or want to charge restocking fees. If someone needs to cancel, it's usually for good reason. So, instead of a restocking fee, you will get your entire paid amount back. However, there is one small catch. I have to pay for the materials and manufacturing of your order. I do not pay myself until the order is paid in full and the product is complete. Meaning, if I have the money, I will pay it back immediately. However in most cases whatever percentage of your payment is required to build the product is probably been paid out, so to get your money back faster, you and I will have to work together to get someone to buy you out, take over your payment plan, whatever, as long as the amount you paid is covered it will go right back to you. Before all of this, turn around on a cancellation was pretty quick due to popularity, but now turn around I would expect a lot faster due to prices being discounted so much and the payment plans making it easier to buy. If I get other orders or whatever, I will use that as well to get the money back faster.
One last quick thing on the payment arrangement. You can order as many products as you want, in fact it is a good idea so you get more and you just make simple payments. So, if you want a rear bumper and sliders, we tally it all up, and say you pay enough in that covers the sliders and their shipping, I will send them on out so you keep paying but don't have to wait to the end for everything at once.
Last edited by Rock Lizard on Wed Feb 02, 2011 7:51 pm, edited 1 time in total.
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