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PostPosted: Thu May 31, 2007 11:25 pm 
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Location: Nashville, TN
LiLredLibby wrote:
JohnnyCash wrote:
LiLredLibby wrote:
I think I was replying to the one who said something like "If I knew for a fact "....not you JohnnyCash.I really did'nt think your topic or replies where out of line......but someone else seems to insist on thinking that no one is smarter than them,and in reallity are really just showing thier ignorance.And besides.......Who said anything about "hating thier job",it's people that try to tell us HOW to do ours, we dislike.

Ron

I hate my job.
Mechanics at dealerships would probably hate me.
My job is to decide how high of a warranty rate to pay dealerships for their warranty work.

I think most mechanics are probably pretty darn good.
It seems to just be the way service departments are run that ruins it.
I just took my watch to the jeweler because it got moisture inside that wouldn't come out. They told me to walk around for 10 minutes. I come back and it's fixed at no charge.
I had a flat tire a couple months ago. Took it to the tire store down the street. Repaired it no charge; asked me to come see them when I'm ready to buy tires. Will I? You bet !!!
I never hear stories like this when it comes to auto repairs at dealerships.
They really need to work on the "service" part of the service centers.
They'd probably make more money in the long run, and have happier customers, and enjoy their jobs more.


Well, I"ve said before that I don't like bashing dealerships cause I would'nt want them bashing our independent shops,but where I work we try to be just like the two instances you just mentioned.Good oldfashioned service as fairly priced as posible.And as mentioned by someone else earlier....If you take a vehicle back 5 times for the same thing....Who is the dumb one here?

Ron


I don’t think anyone here is bashing the independent shops. In fact I think most people would rather go to the local shop then the dealer. I only go to the dealer because I am under warranty and yes it has taken four trips for them to fix my glow plugs, but they are the only dealer that is close and I don’t want to drive an hour to try another dealer. Could I fix it myself, probably, but why waste my time while the vehicle is still under warranty.

Unfortunately sometimes you have to tell someone how to do their job, because they can’t seem to figure it out on their own. I have had mechanics leave parts off after doing a repair and had to have them go back in the shop and get them for me so I can put them back on myself. Do I get angry, darn skippy. Try to tell me that you would not do the same. So after the warranty I will be doing my own work, mainly because I don’t trust the dealerships!

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87 Jeep Cherokee Pioneer (317,000 miles and still going, gave it to a friend)
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