Businesses and Customer Service....Am I expecting too much?

dgeist · **Posted:** Tue Jan 15, 2008 4:41 pm

So, the place I got my CRD about an hour drive (and I live less than 20 minutes from 4 other dealers). The founder of the dealership was snubbed at a couple jeep dealers in ATL back in the day (70s, I think) because he showed up wearing overalls so he decided to buy out a local used car dealer and start offering jeep parts. The place doesn't necessarily have the lowest prices(in fact, they've adopted a saturn-style no-haggle system), but they list their costs and will tell you what their manufacturer kickbacks are. Mostly, they're always willing to go the extra mile (sales, service, etc) and that's how they've stayed in business. They don't advertise and claim about 75-80% of their business is from referrals. They've been #1 in jeep sales nationally several times.

They do charge a little more for some things, but not significantly higher. I'll gladly pay for someone that is qualified to do the job and listens to my input on things they might not know.

bugnout · **Posted:** Tue Jan 15, 2008 5:37 pm

As things become commodities, service becomes less important. Price and Quality are the only determining factors.

I shop for service when service is important, like a doctor, dentist, mechanic, restaurants etc. I'm willing to pay extra to have a doctor that has a good bedside manner but charges a bit more than my insurance allows, a mechanic that is interested in letting me bring the parts and only charging me labor and a restaurant that gets my medium rare steak done just right and the servers that doesn't forget to bring the water.

I go to wallyworld for my eggs and milk.

Everything is becoming a commodity. thats a good thing for our standard of living, but bad for our sense of community. Not sure there is anyway to reverse it, and trying to may just be misplaced nostalgia anyway.

yazhi · **Posted:** Tue Jan 15, 2008 8:06 pm

bugnout wrote:

yazhi wrote:

bugnout wrote:

WoodysKJ wrote:

This is about to turn south and have a discussion on the causes of poor customer service. Some want to blame the unions, others politicians, and yet others the Japanese..... I am sure that EVERYBODY will have a different reason to add to the discussion, so lets just leave it at that.

Wow, the Japanese??? Thats so 80's, get with the program man, today its the Chinese, Indians, Ukranians and Poles

Same story different year. Glad you've found a pocket of customer service in this sea of cost cutting.

WHOAAA!!!!!!!!!!!! Back the truck up!!!!
OK guys this is gonna be all ya wrote here in a minute. Woody is right this could turn south and with the comment from bugn it going to and that is not going to happen.

The topic was customer service and are we expecting to much, not what countries or cultures that some may think is causing its decline.

Please keep with the subject.

Thanks

Sorry, wasn't meant to stir things up. Mea Culpa :oops:

It was a poor attempt to point out that the comment seemed outdated. If I offended anyone, I apologize.

Thanks bugn, that was mighty nice of you. No harm, no foul.

Back to the rock'n chair, ya'll take care....

Businesses and Customer Service....Am I expecting too much?

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