LOST JEEPS :: View topic - Making Chrysler customer service work for you?

excessive dust in the cabin? never heard of that one, isnt there a filter to replace for that?

Haha, dust? :lol:

The brakes being loud and noisy on the Jeep are normal. Take it offroad and enjoy it.

I wouldnt keep that Jeep shadow. Things other than the radiator and steering rack are normal for the liberty but those two things alone would be $$ to replace if it wasnt under warranty.

:arrow:

Can air really rattle?

I completely feel your pain!!

.....

I could bitccch all day, but it's not going to get me anywhere. To the OP, good luck and I'd re-think purchasing from Chrysler again, I guarentee I done.

buccilli15 wrote:

I completely feel your pain!!

.....

I could bitccch all day, but it's not going to get me anywhere. To the OP, good luck and I'd re-think purchasing from Chrysler again, I guarentee I done.

Wow... I have had some problems but a constant water leak in the cabin?
I would lose my mind! :shock:

Sorry to hear you are having similar issues with supposed 5 star service...
Nice to know I am not alone out there though...

The thought has even crossed my mind to engage one of those Channel # News on your side, righting the customers that have been wronged!

Like I said... Right now I am going further up the customer service food chain and/or giving the dealership a chance to make this right...

If they don't want to take responsibility for a lemon than I don't know what is next....

When I purchased the vehicle, I received an employee discount.

Author:	shadow [ Tue Jan 22, 2008 12:41 pm ]
Post subject:	Making Chrysler customer service work for you?
I have had a long dirty laundry list of issues with my 06 Renny Renegade which is only about 20 months old... - Radiator replaced @ 2 months! - Both front window motors have been replaced - Swaybar bushings were replaced... Renny creaked like a tank and it took multiple complaints to get this resolved... - Full rack and pinion replacement! Tech said he has never seen that on a Libby... - Rear brake issue that has never been fully addressed... Supposedly a service rep found an internal memo describing the issue but full brake replacement was 1 year / 20,000 KM and I was @ 8 months and 22K! EVEN though I had brought up the problem well before that! - Most recent issue is a heating problem which I have another post about... Blower works, air is the right temp but vacuum hoses or something are not working properly causing the air to rattle around the dash and not make it into the cabin. - Other minor issues like improperly installed oil filter (from the dealership!), replaced ABS sensor, etc... Sure all the repairs have been under warranty but the number of hours I have had to rearrange in my life to bring Renny in for service is staggering... Not to mention we are now on our third dealership for service because #1 always asked what we did to break it and #2 always said "Oh that's normal" until the third or fourth complaint which by then the issue had become so bad they couldn't ignore it... So much for 5 star service! I am now @ 46K KM and I know I am going to be well over the 60K KM warranty before my lease terminates in May 09... At this point I only see three options : 1) Chrysler provides the extended warranty, 2) they take this apparent lemon back and provide something comparable with a 2 year lease or 3) give me back my effing deposit, take your lemon and stuff it! So my wife (a veteran of customer service herself!) decides to contact Chrysler Canada customer service... She gets straight to 1st level management and hits a wall... Woman isn't very helpful, focuses on current issue and refuses to even discuss the laundry list so my wife says "Fine I want to speak to your boss...". A few days later she receives a call from the next level of mgmt who goes even more hardline... Chrylser stands by their warranty, all repairs have been covered, thanks for calling, blah blah blah blah... Are these people mentally challenged or just blind??? Do they not understand the term Customer Service? So now we are at the point of sending registered mail to someone like the National Customer Service Manager... I haven't dismissed the idea of walking into the dealership and saying to the Sales Manager "I realize you didn't build this but you sold it to me and you get one free chance to set this right..." but I have almost lost hope! So has anyone else had serious issues that you felt you should be compensated for in some manner? Ever have any luck getting that done? I do love my Renny but issues like this (both technical & service wise) are what may end up driving me towards a competitor like the Xterra...

Author:	buccilli15 [ Tue Jan 22, 2008 1:47 pm ]
Post subject:
I completely feel your pain!! My Liberty is a 2007 w/ 15K miles. Issues started within a month of ownership, at this time the vehicle had less than 2K miles. Issues so far- 1) Excessive brake noise. Spent two days at the dealership before they determined "it's normal".....Issue still on-going. 2) Excessive dust entering into vehicle. Again spent two days at the dealership. They replaced the hatch seal. Issue resolved. 3) Transmisson leak. Spend one day in service, issue resolved. 4) The big pain in my stupid, on-going issue that started day 1. A waterleak that is saturating my passenger floor. The dealership has had the Jeep on 4 different occasions, totaling over 30 days, and still CAN NOT find the root cause. The issue started Memorial Day last year (literally two weeks after I purchased it) and still leaks today. As of now, the dealership claims they have a call in with Chrysler and they will be sending a service rep out asap (I say "claims" because they have been saying this since before Christmas). Here's a thread I started. http://www.lostjeeps.com/forum/phpBB3/vie ... sc&start=0 The dealership has the absolute worst customer service. It's mind-blowing- the crap they tried to pull. Here's one quick example- The service manager called last summer while they had my Jeep for the water leak. He asked I come and pick up my vehicle for a few days because they needed their loaner back. I agreed, but before I hung up, he said, "well your interior is completely stripped". I was like OK?? He said everything was removed, carpet, all seats (except drivers), center console, etc... I told him no way. What was I supposed to do strap my fiancee to the roof? I kept the loaner. 5 Star Customer Service ....Sure if that means F-ING over one customer to help another... That example isn't even the tip of the iceburg! I have talked to the Owner more than once, the General Manager (Who is the owner's wife), and of course the Service Manager.....Deadend! I have called Chrysler direct, more than once and walked my way up the managment ladder.....Same responses as you, no luck, no help. I received a call mid December, shortly after I brought the Jeep in for the fourth time. It was the Owner, he asked If I would consider "exchaging" the vehicle. I couldn't believe it, an end, so I thought. I drove down to the dealership, but they wanted me to do a trade-in, as if I were a regular customer.......Absolutely no way I was going to take a 7K+ loss on trading this thing in! As mentioned I bought the Jeep brand new in May 2007, they wanted me to trade it in 6 months later, that's a huge loss, they apparently thought I would take....Again, I was mis-lead by their 5 Star Customer Service. As of now I'm overqualified for the Michigan Lemon Law, but have been reluctant until recently. I contacted the lawyer and he's confident we have a rock-solid case. Except for one catch. When I purchased the vehicle, I received an employee discount. I'm not an employee at all, it was out of the dealerships generosity. With this said, the lawyer said it's going to be very tough to win. According to him, employee discounts lock you into the vehicle and eliminate your Lemon Law rights. I of course, didn't belive it and got a second opinion. The second lawyer confirmed, he said there is a slight chance to win the case, but not too likely. I could bitccch all day, but it's not going to get me anywhere. To the OP, good luck and I'd re-think purchasing from Chrysler again, I guarentee I done.

Author:	corwyyn [ Tue Jan 22, 2008 3:25 pm ]
Post subject:
There was one person one here that got their Liberty bought back under a lemon law decision, can't remember who it was. Not sure how that law works in Canada but it might be one method to pursue. I don't think the oil filter incident would fall under the blanket of the lemon law but I'm not sure. Hopefully you'll get it resolved one way or another before you wear a hole thru the wall.

Author:	_UnLiMiTeD_ [ Tue Jan 22, 2008 4:41 pm ]
Post subject:
excessive dust in the cabin? never heard of that one, isnt there a filter to replace for that?

Author:	buccilli15 [ Tue Jan 22, 2008 4:49 pm ]
Post subject:
_UnLiMiTeD_ wrote: excessive dust in the cabin? never heard of that one, isnt there a filter to replace for that? Not sure on the filter. They replaced seal and tightened "something", can't remember w/out looking at the invoice. They tightened "this" to allow the door to properly seal and latch. Agreed, it was the first I had heard or anything like it.....of course it happens to me too!

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Author:	Jeepjeepster [ Tue Jan 22, 2008 5:51 pm ]
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Haha, dust? The brakes being loud and noisy on the Jeep are normal. Take it offroad and enjoy it. I wouldnt keep that Jeep shadow. Things other than the radiator and steering rack are normal for the liberty but those two things alone would be $$ to replace if it wasnt under warranty. Can air really rattle?

Author:	shadow [ Tue Jan 22, 2008 5:58 pm ]
Post subject:
Jeepjeepster wrote: Haha, dust? The brakes being loud and noisy on the Jeep are normal. Take it offroad and enjoy it. I wouldnt keep that Jeep shadow. Things other than the radiator and steering rack are normal for the liberty but those two things alone would be $$ to replace if it wasnt under warranty. Can air really rattle? Thank you... seriously... That is the first time I have laughed about this in a while...

Author:	shadow [ Tue Jan 22, 2008 6:05 pm ]
Post subject:
buccilli15 wrote: I completely feel your pain!! ..... I could bitccch all day, but it's not going to get me anywhere. To the OP, good luck and I'd re-think purchasing from Chrysler again, I guarentee I done. Wow... I have had some problems but a constant water leak in the cabin? I would lose my mind! Sorry to hear you are having similar issues with supposed 5 star service... Nice to know I am not alone out there though... The thought has even crossed my mind to engage one of those Channel # News on your side, righting the customers that have been wronged! Like I said... Right now I am going further up the customer service food chain and/or giving the dealership a chance to make this right... If they don't want to take responsibility for a lemon than I don't know what is next....

Author:	ATXKJ [ Tue Jan 22, 2008 8:30 pm ]
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Kellog13 was Canadian - not exactly a Lemon law (lots of discussion) http://www.lostjeeps.com/forum/phpBB3/viewtopic.php?t=27104&postdays=0&postorder=asc&start=0

Author:	buccilli15 [ Tue Jan 22, 2008 10:27 pm ]
Post subject:
shadow wrote: buccilli15 wrote: I completely feel your pain!! ..... I could bitccch all day, but it's not going to get me anywhere. To the OP, good luck and I'd re-think purchasing from Chrysler again, I guarentee I done. Wow... I have had some problems but a constant water leak in the cabin? I would lose my mind! Sorry to hear you are having similar issues with supposed 5 star service... Nice to know I am not alone out there though... The thought has even crossed my mind to engage one of those Channel # News on your side, righting the customers that have been wronged! Like I said... Right now I am going further up the customer service food chain and/or giving the dealership a chance to make this right... If they don't want to take responsibility for a lemon than I don't know what is next.... It's very unfortunate that's forsure. The water leak sucks, but my main concern is long term (rust, mold, mildew, etc.).... My plan from here is too see what the Chrysler Rep says. Hopefully they can resolve the issue or a more reputable dealership can, we'll see. All I know is I want my Jeep fixed, I'm sick of this emotional hair-pulling ride!

Author:	USAFCOP [ Wed Jan 23, 2008 7:36 pm ]
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Honestly, I would go to one of those local news consumer advocates. As for the employee discount, if you are not an employee, and can prove you never were, it is just a name they threw on the discount for this reason and could be viewed as fraud on their part, so I do not see how your attorneys did not see that angle... Or you could get custom paint or vinyl to state DON'T Buy from ____ Jeep In large letters, or get a bilboard. This worked for a guy in WA back in early '93 when his Ford Truck warranted the lemmon law, but the dealer did nothing. The bad press forced them to honor the terms of the lemon law and covered his "marketing costs" Now that dealer is out of business because of many cases of stupidity and bad press.

Author:	KJKev [ Wed Jan 23, 2008 11:15 pm ]
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buccilli15 wrote: When I purchased the vehicle, I received an employee discount. I can't for the life of me find a connection between the lemon law and an employee discount. ??? You could then make the argument that if the discount excludes you from you from using the lemon law, then they were using this discount to sway you into buying a vehicle which they knew may have been sub-standard and would surely have qualified as a lemon sometime during it's usable lifespan. KJKev

Author:	tommudd [ Wed Jan 23, 2008 11:42 pm ]
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There is a local dealer who got ino trouble big time for selling Chryslers and giving LOTS of people the employee discount, I would think that right there would be enough to get their attention and treat you really nice This dealer had to pay back thousands of $$$

Author:	buccilli15 [ Thu Jan 24, 2008 8:46 am ]
Post subject:
I completely agree on the points made above. I raised the red-flag on the whole employee discount ordeal. All of this is in the lawyers hands right now, he is fully aware of the circumstances surrounding the employee discount and me receiving it. I'll keep my fingers crossed!

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Author:	USAFCOP [ Thu Jan 24, 2008 5:47 pm ]
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Well good luck then, hope it works out. Don't do any bad PR against the dealer w/o consulting your lawyer too. Might even include this thread. Never know things get real nit picky in legal land...