Jeepin' by Al

omGoddard · **Posted:** Tue May 25, 2010 8:15 pm

Who's dealt with him? Heard nothing but good things about him, but starting to get agitated with him.

Ordered some items on 5/13. Didn't ship till 18th..got em the 20th. Was still missing my OME 948's in the order. Emailed him on the 20th asking where and when I'd get them and he still hasn't gotten back with me. I'd really like to get my lift on soon and he's not helping the situation!

JeepinJarhead03 · **Posted:** Tue May 25, 2010 8:21 pm

email him again, and / or call him

he or someone usually picks the phone up by the second ring even late in the business day

OME has issues occasionally to somewhat often keeping vendors in stock

happened when i ordered mine, the 927's got delayed, arb had told him one date so he told me 2 days after it, then arb was like 7 days late so it was 9 days later than expected but he called me and told me without me having to do a thing

No idea about the lack of comm. other than business

shrug

tommudd · **Posted:** Tue May 25, 2010 8:28 pm

Last set of springs I got from him they were back ordered, so to get them to me he paid for the shipping ( 2 day) from ARB in Washington directly to me here in Ohio.
One of those he didn't have to but for good customer service he did!
Just give him a call, he's a great guy to deal with, very honest

Diggerfreek · **Posted:** Tue May 25, 2010 8:34 pm

Call him. Marlin is a great guy that will tell you the true story.

DirtyKK · **Posted:** Tue May 25, 2010 8:41 pm

Best way to get ahold of him and get things figured out is with a phone call. Email takes to long.

KJ 119 · **Posted:** Tue May 25, 2010 9:34 pm

Probably the best ordering experiences I've had as far as anything auto.

omGoddard · **Posted:** Tue May 25, 2010 9:45 pm

Thought it might have been omes end...never gave a call since ive been workin late. Ill have to give him a ring though. Just wish he could have noted it with the first package! Oh well!

JL Rockies · **Posted:** Tue May 25, 2010 10:02 pm

I'm stuck on the part where you posted "I've heard nothing but good".

Dog'em · **Joined:** Sun Jan 24, 2010 4:15 pm **Posts:** 16

I am in the same boat. Made my OME and bumpstop order on the 14th, got the bumpstops on the 20th but no sign of the springs even though if you go to their site it says they were delivered same as the bumpstops. I'll give them a few more days then call, they stated when I ordered that they sometimes got orders delayed from the manufacturer.

Powerman04 · **Posted:** Wed May 26, 2010 9:19 am

Calling was the best way for me to sort out my order issues too. I had gotten sent the wrong springs (928's not 948's) and gave him a call. It was all sorted out within a day and the shipping was, normal. I realize he ships them from Washington and I'm in VA so it's a bit of a long commute for the springs.

Murphyman · **Posted:** Wed May 26, 2010 10:34 am

JL Rockies wrote:

I'm stuck on the part where you posted "I've heard nothing but good".

Why does this not surprise me? :roll:

Neatus · **Posted:** Wed May 26, 2010 10:59 am

I dealt with him over the phone. He was very helpful and took care of me right away.

omGoddard · **Posted:** Wed May 26, 2010 6:25 pm

JL Rockies wrote:

I'm stuck on the part where you posted "I've heard nothing but good".

Ok.

Dog'em wrote:

I am in the same boat. Made my OME and bumpstop order on the 14th, got the bumpstops on the 20th but no sign of the springs even though if you go to their site it says they were delivered same as the bumpstops. I'll give them a few more days then call, they stated when I ordered that they sometimes got orders delayed from the manufacturer.

Let me know if you hear anything, I'm going to give him a call this evening.

stumpjumper_09 · **Posted:** Wed May 26, 2010 6:37 pm

Marlin is awesome to deal with. Be advised that when you talk to him on the phone you could potentially be there a while if you stray at all from buisness :ROTFL:

Don't mind JL he has a problem with people that are more popular than he thinks he is.

Dog'em · **Joined:** Sun Jan 24, 2010 4:15 pm **Posts:** 16

omGoddard wrote:

Dog'em wrote:

I am in the same boat. Made my OME and bumpstop order on the 14th, got the bumpstops on the 20th but no sign of the springs even though if you go to their site it says they were delivered same as the bumpstops. I'll give them a few more days then call, they stated when I ordered that they sometimes got orders delayed from the manufacturer.

Let me know if you hear anything, I'm going to give him a call this evening.

I called Marlon yesterday to check on the springs, very nice fella and he gave me the appropriate UPS tracking number. I no sooner hung up the phone when the big brown truck was backing into my drive. Now just have to find time to do the install.

501 · **Posted:** Fri May 28, 2010 2:11 pm

stumpjumper_09 wrote:

Don't mind JL he has a problem with people that are more popular than he thinks he is.

Jeepin' by Al

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