Has anybody that had their window regulator fixed with the new style regulator that includes new glass and it break again?? The newer style regulator and glass were supposed to be a fix for this ongoing issue.

I had the the left rear regulator and glass replaced less than a year ago... 7-28-09. The window decides tonight to break again. It doesn't look like the new fix is holding up. I did the zip tie temp fix to hold the window up until I get it fixed again for the "4th" f'ing time.

If anyone has replaced their left rear window regulator with the newer fix, could you please check your dealer work order and let me know if the new fix included the following part numbers:

- 68059647-AA Regulator (23039005)
- 68058661-AA Label NON (18079005)
- 68059653-AA Glass REA (23064308)

This is getting to be pure BS, especially after just having the POS plastic bushing break that holds the 4wd shifter cable to the xfer case on my JK (while on the trail leaving me stuck in 4wd low).

I haven't purchased an American made vehicle other than a TJ, KJ and a JK since '92 so I can't compare the Jeeps to any recent American models I've owned. All I know is that I'm getting pretty tired of the build quality on Jeeps.......

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'06 Jeep KJ Sport... w/some stuff
'08 Jeep JK X... w/more stuff

It's an AZ LOST JEEPS thing....
other folks don't understand!!

Update:

I called the dealership first thing this morning and found the answer to my own question.

YES, the new regulator that requires new glass is also breaking!! Chrysler HAS NOT fixed this ongoing issue!! Total bull crap!! While my dealer has and is giving me a courtesy warranty, it still costs me $100.00 each time it breaks... unacceptable.

Jeep may well be the best 4x4 on the market for it's "straight off the showroom floor" capabilities, but it's build quality is seriously lacking. The KJ and JK are the last two Chrysler products I'll ever own.....

Broken window regulator history on my 2006 KJ:

- left front... 0
- right front... 1
- left rear... 4
- right rear... 1

Only two were replaced under warranty, the other four broke after the warranty expired.

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'06 Jeep KJ Sport... w/some stuff
'08 Jeep JK X... w/more stuff

It's an AZ LOST JEEPS thing....
other folks don't understand!!

Yep. This was discussed a couple weeks ago in this thread viewtopic.php?f=13&t=39643&start=20 and Chrysler is basically back reving 2006-on to the initial 2002-2005 regulators which are just as bad as you can see from my history. No fix; just going to keep everyone on the same bad parts instead of a couple versions of bad parts. Sad thing is that they know what the problem and solution is to make alot of Liberty owners happy.

Steiger has a kit for the new style as well. www.steigerperformance.com

You'll just need to make sure of the build date of the style before ordering, but if you have any questions I'm sure you could call Jon at Steiger to make sure you order the right kit.

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In this war of lines, so many have been crossed. Where will it all stop?

2006 Deep Beryl Green CRD Sport *SOLD 1/22/12*
Provent, V6 Airbox, Fumoto, Samcos, GDE ECO & TCM Tune, Euro JK TC, Magnaflow Catback
245/70/16 Destination A/T's
Boiler's Radiator Skid Plate
Jeepin' By Al 2.5 inch Adjust-A-Strut Lift, JBA Gen 4.5 UCA's (6/5/10)

^^^^ Thanks for both of the above replies. I didn't see the previous thread and I found the aftermarket kits last night.

One thing my service writer told me when I asked about it that differs from whats posted in the other thread is... if you have already had a window fixed with newer regulator and window, they are fixing it with the same new style regulator, but a new window is not required. They are not putting in the older style regulators... they won't work with the new glass that is used with the so called upgraded fix.

I also found out after calling the Chrysler Customer Care Center at 1-877-426-5337 is that they "will" reimburse you for money you have spent for out of warranty repairs on window regulators. The CSR I spoke with assigned me a case number and is elevating it to a "Service Resolution Team" that will call my dealer and tell them not to charge me for my newest repair. I specifically asked if it applies to everyone and was told yes. I guess the key is to talk to them without becoming unglued over the issue and have the documentation to submit for the reimbursement.

I also opened a case on the 4wd cable and plastic bushing that broke on my JK a couple of weeks ago while on the trail up in Utah that had me stuck in 4wd low until I got back to town.

We'll see how all this turns out and I'll post the results.....

_________________
'06 Jeep KJ Sport... w/some stuff
'08 Jeep JK X... w/more stuff

It's an AZ LOST JEEPS thing....
other folks don't understand!!

Good luck with Chrysler on the reimbursement; they would only offer to fix future occurances beyond the initial $100 warranty fix for free... so I have spent $400 ($100 each window) out of pocket and shouldn't spend any more.

The dealer may be misinterpreting your question (I got the same song and dance until I questioned Chrysler directly): The regulator on the 2002-2005 is one style that attaches to the window in one way, the 2006-on regulator was an "improved" style that attached to the window in a different method and hence the glass was different (it has a hole in it for attachment, the old one doesn't). The improved regulator didn't work any better than the original. If you replace an existing regulator with the same style, no glass replacement is required in either style. However on the 2006-on that have the entire assembly including glass replaced, it is because they are using the orignal regulator and glass as the 2002-2005 style. They are not replacing the 2002-2005 regulators with a different/improved regulator. That is also why if you have had the glass replacement on a 2006-on, then the Steiger site recommends you look to see if you now have the original regulator and need to order the2002-2005 kit instead. There are only 2 styles and no "better" replacement.

I know your feeling. I also have a 2005 TJ sitting here with no dash illumination because the module that controls it is part of the cluster and the cluster replacement is $700. Chrysler does not want to talk about that one.

Was it your dealer OR Chrysler that said there would be no other charges after the first $100.00 deductible per window was paid?? The CSR was surprised my dealer was going to charge me again for the same window and offered me the reimbursement for all the money I've paid for regulators since being out of warranty.

We'll see if I get all my money back for prior repairs. I must say that your version sounds more like it should be... pay the $100.00 deductible and all future repairs are covered.

Yeah, I'm aware of the different regulators, depending what year KJ you have, and the current fix where they change out the window too is not a good fix.

_________________
'06 Jeep KJ Sport... w/some stuff
'08 Jeep JK X... w/more stuff

It's an AZ LOST JEEPS thing....
other folks don't understand!!

It was Chrysler. The dealer was going to charge me the $100 again and gave me some line about the $100 only being valid for the 12 months from whne it was initially paid and that even though the regulator had been replaced again in that 12 months it did not extend the 12 month period for when I would have to pay for it again. It was on one of the rear windows that has broken 3 or 4 times over the past couple years.

Are you using Superstition Springs also?

Thanks for that site you jst saved me a ton of money

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daily driver:06 midnight blue jeep liberty CRD sport.
mods: CRD frakenlift, 245/75R16 grabbers on Soft 8's,All J interior rack,front hitch,custom intake,ORM, EHM GDE hot tune
141k miles

No problem; I don't mind plugging them at all. Jon makes a quality product - I have one in my left rear window right now, and having seen and handled it, I am confident that if the mechanism breaks again it will NOT be his replacement carrier that failed.

Also, being a detail-oriented person, I thoroughly appreciated his instructions.

_________________
In this war of lines, so many have been crossed. Where will it all stop?

2006 Deep Beryl Green CRD Sport *SOLD 1/22/12*
Provent, V6 Airbox, Fumoto, Samcos, GDE ECO & TCM Tune, Euro JK TC, Magnaflow Catback
245/70/16 Destination A/T's
Boiler's Radiator Skid Plate
Jeepin' By Al 2.5 inch Adjust-A-Strut Lift, JBA Gen 4.5 UCA's (6/5/10)

I have had a total of 6 regulators break. LOL... it seems like everyone has problems with the left rear in particular. Mine just broke the other day for the third time.

Now for the good news... Chrysler Customer Care (1-877-426-5337) came through for me. I got a call from them earlier this morning and they are going to reimburse me $300.00 for the three windows I have already paid the $100.00 Goodwill Warranty deductible!! Also there will be no charge to me for the current broken regulator that is being fixed today. All I have to do is send them my invoices showing proof I paid and they'll cut me a refund check. BTW... they had the complete repair history for all vehicles I bought from them.

Yes, my dealer is Superstition Springs and Dave is the best service writer there to deal with. He's Jeep friendly and doesn't hold it over your head if your Jeep has been moded or used off road like many dealerships do..

While typing this I just got a call from Dave saying my KJ was ready and there will be no charge!!

A couple of things folks need to know about if they plan on going to Chrysler to get a reimbursement on money spent getting your window regulators fixed....

- don't come off as a madman ranting and raving demanding a refund. Stay calm and give them the details.

- being a repeat customer with Chrysler also helps and shows them you are a valued repeat customer they don't want to loose. In my case I've bought 4 vehicles in the past 11 years from them... a '99 TJ, an '04 Crossfire, an '06 KJ and most recently my '08 JK.

One other thing to keep in mind the next time you buy a "used" vehicle... be sure to call the manufacturer and register yourself as the new owner. You'll be notified of recalls and it helps when contacting them if you have issues with your purchase later on.

I hope everyone that applies for a refund for money spent on window regulator repairs from Chrysler gets them.....

_________________
'06 Jeep KJ Sport... w/some stuff
'08 Jeep JK X... w/more stuff

It's an AZ LOST JEEPS thing....
other folks don't understand!!

Well I will be talking to Chrysler today and scheduling another appointment for a window regulator. While sitting in the driveway overnight and at some point this monrning the driver rear window fell down. This will be repair #5 on this one window. We'll see how willing they are to cough up the past deductibles as well.

The KJ is a German product, produced by DiamlerChrysler, a German company, and they are actually pretty similar to my uncle's crappy e-class...

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LOST # 633
'05 KJ 3.7L/6spd/241 245/75/16 MT's
'88 MJ 4.0L/AW4/231 SWB HPD30 & trac-loc D44 w/3.73's
A dirty Jeep is a happy Jeep

Subscribing to learn………. So far I haven't had to replace a window regulator outside of my warranty, but I know my time is coming.

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2015 Ram Ecodiesel/Big Horn/4x4/Quad Cab
2016 Arctic Fox 22G/Onboard 2500 LP Cummins Onan Generator/160 Watt Solar Panel

I took the road less traveled. Now I'm LOST.

<<<WARNING: VENTING - DON'T READ ANY FURTHER IF YOU DON'T WANT TO HEAR IT>>>

Well I have come to realize that Chrysler is no longer concerned with customer satisfaction or loyalty. Basically the Chrysler representative we talked to was more concerned with getting us off the phone than anything else (maybe he had a lunch or dinner date). Only wanted to talk about the current occurance, if it was fixed, and whether we were happy with that; told us we would just have to call back each time it happens in the future; tried to pretend this was the first instance chrysler had ever heard of; implied the dealership must not have fixed it correctly the last time; didn't want to talk about the 9 previous occurrences and what it has cost me so far; and basically called anyone who claims to be getting reimbursed a liar.

I can understand the issue I have with my 05 rubicon not having any dash illumination being a single occurrence for me (although I have heard of several other with the same problem). But what management weenie thought that putting a $10 dimmer module inside a $700 sealed guage cluster was a good idea. I just want to be able to see my dash guages and controls at night in a $30K vehicle at a repair cost that is acceptable.

The liberty window regulator problems are so notorious you get overwhelmed doing a internet search and there is actually an aftermarket kit produced to fix what chrysler can't own up to and basically made another management weenie trade-off for profit over customer satisfaction.

If this is truely chrysler's answer to these issues then god help the Jeep icon because I am done with anything Chrysler has any "management" over.

Correct me if I’m wrong, but when the dealership fixes any part on your vehicle, that part and repair is warranted for 3 years and/or 32,000 miles. This is what the dealer told me. So if you had a window regulator fixed, it should be warranted for 3 years and/or 32,000 miles. I’m not sure if that is transferable from dealership to dealership. The warranty might be a repair that has to be taken back to the same dealership.

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2015 Ram Ecodiesel/Big Horn/4x4/Quad Cab
2016 Arctic Fox 22G/Onboard 2500 LP Cummins Onan Generator/160 Watt Solar Panel

I took the road less traveled. Now I'm LOST.

That still does not excuse Chrysler from correcting a known defect in their vehicles in a proper manner.

If your dealership is giving you that warranty then I would keep them close. Here it is 12 month / 12K miles from the instance where you paid for the repair. For example, driver rear regulator goes out and you pay $100 deductible on warranty. You don't have to pay again on the driver rear regulator until 12 months from that repair; but once past 12 month you are responsible for another $100 or full payment if you are out of warranty at that point and the driver rear regulator goes out. Your other choice is bother those poor Chrysler people who are put out by your phone call to ask them to cover it.

I'm sorry to hear the Chrysler CSR was unwilling to help you. You seem pretty pissed in your post... did some of that anger carry over to the conversation (that's what usually happens to me)? Did you ask for a supervisor? Maybe being a repeat customer (3 Jeeps and a Crossfire) helped me. LOL... I also opened a file on the JK with the crappy plastic bushings that hold the 4wd shifter cable on that are breaking at an alarming rate. Maybe that too played a part in getting a refund.


As for them telling you anyone that gets a refund is a liar, I'll post up a pic of the refund check when it arrives.


I agree about ruining the brand, but after I calmed down and looked around... it's all auto manufacturers, not just Chrysler cutting corners. And sadly to say, the trend has already carried over to other consumer products. Companies are making things the easiest and cheapest way available to them and consumers are the ones getting the shaft is a fact of life anymore.

FYI... the dealer (Superstition Springs Chrysler-Dodge-Jeep) took it one step further last week when they repaired my latest window at no charge. They ALSO replaced the right rear regulator even tho it wasn't broken. It had been previously repaired a little over a year ago and they decided to do some preventive maintenance. It looks like they are really trying to hold on to me as a customer. BTW, other than the Crossfire, I have never taken my Jeeps to them for anything other than warranty work.

_________________
'06 Jeep KJ Sport... w/some stuff
'08 Jeep JK X... w/more stuff

It's an AZ LOST JEEPS thing....
other folks don't understand!!

On the flipside, I have a 2006 Dodge Ram Cummins with 65,000 miles of towing. That truck has never been in the shop for anything. Besides the window regulators, my 07 Jeep Liberty has never been in the shop. So overall, I think Chrysler, Dodge, and Jeep are doing pretty good.

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2015 Ram Ecodiesel/Big Horn/4x4/Quad Cab
2016 Arctic Fox 22G/Onboard 2500 LP Cummins Onan Generator/160 Watt Solar Panel

I took the road less traveled. Now I'm LOST.

That I would truely appreciate!

The annoyance I showed here was not in the conversation with Chrysler. I agree that all manufactures have their issues and are cutting corners; I agree that most companies out there have truely lost sight of customers. But I also see other manufactures stepping up and admitting they have a chronic defect in a vehicle and repairing it for free as many times as it takes to get it right. I have owned numerous Jeep products that were in general great vehicles: 86 CJ7, 89 XJ, 04 KJ, 05 TJ. I have also owned numerous Ford and GM vehicles. This is the first time I have truely been frustrated with a lack of response or acknowledgement from the manufacturer over a problem as chronic as the Liberty windows. The vehicle literally breaks sitting in my driveway.