AdamIsAdam wrote:
At the very least, they should replace them with what they have on hand until they're all set up for the recall in a few months.
Here is the update on what DC did. I had to call DC while my Liberty was at the dealership. I was on the phone for about 45 minutes while DC contacted the dealer to find out the problem. DC was sticking by the line that the parts are not out yet. And wont be available until late September. I said OK, so give me a loaner. They said Nope! So I said then get me the parts!!! Nope. Restated to the DC rep that the dealer deemed my vehicle UNSAFE TO DRIVE!!! I asked to speak to a supervisor, the customer service rep said she already spoke to the supervisor. (Thats nice that she spoke to the sup'v. but I want to speak to him/her!!)
SO. I say to the rep, let me get DC's stand on this issue perfectly clear, so when I go home and post about it on the internet 'on a Jeep Liberty owners group website, I don't want to make a mistake'....Then I asked for the supervisor AGAIN!. Put on hold AGAIN. The rep comes back and tells me
she spoke to the supervisor(who I asked to speak to
twice) and someone else(maybe the janitor??) and they decided to authorize the dealer to put an older set of ball joints in, if they are still available(these are being recalled too). And in the fall I'll go back in AGAIN for the recall.
I am NOT pleased with the way this customer service rep from DC handled this call. I was polite to her. I explained the problem, and expressed that I haul my wife, a toddler and an infant around in this vehicle. All I wanted was for it to be fixed, or be provided a loaner if the parts were not available. Only after I told her I was going to quote her and DC's official stance on the matter on the internet did things happen.
Good Luck to anyone else with this problem!
*This was a summary of what transpired between myself and DC customer service. This does not include me quoting the DC rep and their company stance on my issue*
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