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 Post subject: Update on Orders and Public apology
PostPosted: Thu Nov 09, 2006 2:31 am 
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To all of my customers who have an order they are still waiting for, I would like to apologize for the extremely long waiting periods. I know many of you are getting frustrated with me. Several times I have given shipment updates, and those dates have come and gone with nothing to show for it. I'm pretty sure many of you are sick of excuses, and I really hate contacting people to let them know their wait will be much longer. As a one man business, I may have bitten off more than I can chew when I took on the Liberty product line. I am coming to the end of my third year in business, and I'm going through that wonderful growing pain of being too busy to handle it by myself efficiently, but not getting enough to hire "Quality" help. I am a perfectionist, and for help to qualify as quality, they better do it just as good or better than me, or they aren't worth a dime. So, quality help costs more than I can afford right now. So, I get to do all the hard work myself. My wife tries to help when she can, but she has a full time job, and with two kids, she comes home from work and gets to babysit so I can continue to work, by myself. Ted (USAFCOP) tries to help when he can, but with his military schedule, wife and kids, and college, he doesn't get much time to help. I am up usually between 7 and 8 am to take care of the kids, I do as much as I can during the day until the wife gets home to take over with the kids, and I keep on working. While waiting for the bandsaw to cut or the welder to cool off, I'm packaging orders and trying to respond to emails. By the time I can't see straight enough to work safely, I go to bed around 2-3am, and start all over again the next morning.
I know, cry me a river, right. Everyone has worked this schedule without any problems, so quit my cryin' and get back to work.

Ted was here this past weekend until 2 in the morning helping me get caught up on some work, and jig up and test fit these rear KJ bumpers. A big holdup on getting the rear bumpers built was getting the jig absolutely perfect. Ted can tell you how big 1.5* makes in the fitment of a rear bumper. It doesn't work at all. The jig for the entire rear bumper, except for the side wings that run from the tail light to the wheel well, is finally dead on, but there was a problem with the jig for the side wings, and so I got to cut every single side plate off and get to do it over. The parts were only tacked in place and were not damaged at all, but that cost a lot of time, all because of being 1-1.5* off. While building the jigs, correctly and calibrating them, I also had to make sure the bumpers were setup correctly to be able to accept carriers at any time in the future. This meant more jigs and calibration, test fitting, cutting new additional parts that were not already manufactured, etc. Again, Ted will confirm that we ran the ever living crap out of that bandsaw the other day, just cutting out little parts/gussetts for the bumper carrier mounts, which led to burning up my 6th bandsaw in less than a year. I make the skink sliders entirely in house, and every part is cut out with that bandsaw, so a bandsaw that doesn't work puts cutting out sliders for orders on hold. I finally got my warranty replacement put together, but those of you that had slider orders that were running behind, well, I hate to say I'm still running behind.
I have XJ orders to fill that are running behind as well, so there are a lot of people frustrated right now. All I can say is I am very sorry for the delays, and I am working as hard as I can to get caught up.

So, enough with my pathetic sob story, here is the update. Rear bumpers are top priority right now and I am working on absolutely nothing else, since those preorders came in long before any other orders on the board right now, so if you are waiting on something other than a rear bumper, I will get to your order as soon as I can. Ted is coming over tomorrow to help me correct the side plates on the rear bumpers. I'm not going to give another try to ship by date on the rear bumpers, because every time I do, life kicks me in the nuts, so I will contact you when it ships. All I can say is things are going a lot better this week and delivery is looking very promising within the next two weeks. For you rear bumper guys, I'm sorry my learning experience from this first batch has come at your expense, but feel good in knowing you got a hell of a deal on these, because I am going to have no regrets in raising the retail price by atleast $150-200, because these are a lot of work and have had a lot of additional expenses and labor come up during assembly that I did not expect when I posted the original prices. With the rear bumper experience, I am raising the front bumper prices as well. Sliders are priced adequately, but the bumpers are not worth my time at their current prices. If you have already prepaid for anything, don't worry about additional costs.

Front bumper update, well, still waiting for my first prototypes, but like I already mentioned, prices are going up.

Diff covers update. These are not Rock Lizard Products, they are made by another company. I placed the order when I said I would, then got to wait for the company to assemble the covers per my order and ship them to me. I did finally get them. When Ted helped me this weekend, he packaged up the hardware while I did an inspection of each diff cover to make sure all the weld slag was cleaned off and the threaded parts didn't have any damage. One of the covers I get to send back because the threaded bung for the fill plug had a weld booger in it I couldn't clean out. Even though the diff covers are not even my product, if I am selling them, they will be good enough for my customers even if it means I have to inspect and clean them up myself. Everyone who ordered a diff cover will see it by next Wednesday. I shipped out most of them today. The rest will go out tomorrow except for the couple that requested a paint job. They were shipped out flat rate USPS box, and will require a signature, so if you aren't home when delivered, you will have to go to the post office the next day to sign for and pick up, atleast that's how the PO does it here.

Skink Sliders update. I have all the materials, and the bandsaw is operational again, but I have to finish the rear bumpers first. The bandsaw will be running cutting out the parts for the sliders while I am welding and grinding rear bumpers, so that will help cut down the wait time. Another part of the holdup will be a slider return that I need to inspect before I make anymore. In the three years I have been in business, this is the very first return for the part not mounting up correctly. One return is already too many, so I am going to inspect the sliders, figure out if there was a screw up on my part in a measurement, or figure out what may have happened during assembly that it would not mount up correctly, and correct it before I ship out anymore that may be incorrect. I use a jig to build the sliders, so I'm baffled why every set before this one was correct, but who knows, perhaps something happened to the jig to throw it off, but anyways, it will be corrected.

Um, I guess that's it. I do appreciate everyones patience, because I know I am really pushing it. If anyone wants to call, email or PM me and rip me a new one, go ahead, I'm already expecting it and even cleared up some room in my PM box. I sincerely apologize for any and all inconveniences my slow deliveries may have caused. I just can't take someones money and send them a piece of crap that was thrown together as quickly as possible just to get it out the door, no matter how it looked. Every single bumper is being test fit on an actual KJ, just to make sure it is right, even though I am using a jig that is now right on with specs.

If this business is going to continue to grow at its current rate, unfortunately I am going to have to raise my prices so I can upgrade equipment and hire some help, because to be completely honest, my love for this business is burning up real quick at this rate of frustration. I really do enjoy working with the KJ crowd and building products that no one else will, so I have to do whatever it takes to keep that going, otherwise its time to kick back, flyfish and four wheel with the family, and move on with life.

Blah, blah, blah...ok, I'll shut up now and let the flogging begin. Thank you for your time.

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 Post subject:
PostPosted: Thu Nov 09, 2006 4:18 am 
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Marty...This is Dave in Phoenix...

I for one would want something that is done right the first time and I'm sure that pretty much everyone feels the same way. We dont need something to be slightly off and then everyone gets pissed at the "shoddy" work that RL does. Then orders go down and then no more cool KJ parts. Running a business is hard by yourself and the growth impasse that you are at now would be make or break for a lot of other companies. So, I know it's hard but I will get the best because I am patient. This isn't the first time I've been the guinea pig for new parts and probably not the last. This, my friends, is the other side of being the first on the block with a new toy. Thanks Marty for taking a chance on us KJ'ers and I'm sure once you have everything set up right you'll be banging these out perfect in no time.

Now back to work. :wink:

Dave

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 Post subject:
PostPosted: Thu Nov 09, 2006 4:57 am 
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RL, i'm not even one of you're customers but i'd like to send some Kudo's your way. It takes guts and balls to do what you've done so far.

As the above person, AZScout said, i've also been a guinea pig for a few KJ products and I know what its like. Nearly everything i've done for the KJ (and got planned to do!) so far has been custom and/or test fit first, so I know how it is.

Chin up mate, you're customers wont leave you or drop the orders, if they did (on the basis of being late) they probably we'rent worth it in the 1st place.

As for raising your prices, there's no shame in that. Steel and Time are expensive, if the people buying your product didnt know that, I feel sorry for them, they're either Celebrities or just not in touch with reality ;)

Good speed RL and keep up the good work......but dont neglect to spend time with the bride......

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 Post subject:
PostPosted: Thu Nov 09, 2006 9:35 am 
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Hey Marty,

I do have bumpers coming from you and appreciate the update. I'd much rather wait a bit longer and get a good part, then to get crap quick. I really appreciate what your doing for us KJers, although being a professional computer person, I can't appreciate the the time and effort going into your prodouct. Maybe I'll have to build a bumper some day to find out :D

My current bumper still "bumps" so no big hurry.

DonC

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 Post subject:
PostPosted: Thu Nov 09, 2006 9:48 am 
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I hope everyone will still stick around on the floor as Marty spins his products. A DJ with good music is better than one that plays bad music to dance to.

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PostPosted: Thu Nov 09, 2006 12:10 pm 
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How Marty cooks for the kids :lol:

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 Post subject:
PostPosted: Thu Nov 09, 2006 12:18 pm 
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Just keep up the good work Marty! No problem waiting for good quality stuff. I know I got a great deal so no way am I going to complain yet. Matter of fact, if anyone behind me in the ordering process just can't wait anymore, you can send them one of my rear bumpers and send mine later.

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 Post subject:
PostPosted: Thu Nov 09, 2006 1:28 pm 
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Marty, I wasn't impatient when I told you I need to move ASAP :) Just telling it the way it is, if it so happens that we have to move first, then so be it. Just didn't want it to get here and I'm gone :) We're scheduled to move right after Christmas holidays. We'll be in NC after the holidays.

The update is appreciated, and like people here have said already, let's have it perfect the first time.

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 Post subject:
PostPosted: Thu Nov 09, 2006 1:43 pm 
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I appreciate everyones patience and understanding. No one has PMed or called showing any bit of frustration yet, and I haven't felt any hostility/frustration in any PMs, emails, or calls before this post, so no need to apologize or anything like that. It was just easier for me to publically address everyones questions on delays than one PM/email at a time. I know you guys have been great so far, but I know there will always be a little bit of frustration when you wait 6 months for a product you already paid for and keep hearing excuses on more delays. I didn't post because anyone was showing any hostility, and I'm not worried about anyone dropping their order, because there are plenty of others ready to pick up if someone drops, so it isn't a financial stress situation. I just really like to give the best customer service and best product possible, and I just felt like I was letting you guys down in the customer service department by constantly delaying shipment. I have nothing to hide, and I didn't want anyone to not have a pm, email or phone call go unanswered and think I was trying to avoid them. It was just easier to cover everything this way given my current schedule.

Again, I appreciate everyones understanding and support. No need to call, PM or email to apologize for anything, because I didn't take offence or pressure from anyones previous messages. If you are upset or have a problem with the situation, please contact me so I can take care of it, otherwise, everyone has been great, and no one is dying to get pushed to the front of the line so far, so I will continue with my current build plan and get things caught up as soon as possible.


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 Post subject:
PostPosted: Thu Nov 09, 2006 2:36 pm 
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Running a business by yourself can be a reach Bit%$!.
Don't get frusterated, hang in there.

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 Post subject:
PostPosted: Thu Nov 09, 2006 2:59 pm 
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Marty
Fast is good but having things done right is better.
The only issue I have with timing is an occasional update is helpful.

I've never run a small business, I do know that most fail and others have problems trying to expand and maintain quality.

We want you to succeed.

Thanks

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 Post subject:
PostPosted: Thu Nov 09, 2006 9:14 pm 
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Yep. You can still count on me to continue to put in a good word for your company.


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PostPosted: Thu Nov 09, 2006 10:02 pm 
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Please keep your stress levels manageable. Your no help to anyone if you get sick. Keep your health #1. Everyone here appreciates what you are doing and understands.
Aloha


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PostPosted: Thu Nov 09, 2006 10:56 pm 
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PostPosted: Thu Nov 09, 2006 11:03 pm 
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Guys, as someone that wheels with RL all I can say is he is a great guy and puts out great products. We should all be happy to have someone that supports the KJ community like he does. Marty, if I can help in any way just let me know and I'll come down. I can tape up boxes and fill out shipping lables with the best of them. :lol:


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PostPosted: Thu Nov 09, 2006 11:04 pm 
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no problemon the wait marty.. better to have a great product the first time around.


like donc said, my bumper still bumps, so we're good. i may have to give you a new ship to address if its longer than march, but that can easily be handled.

keep up the good work and kj support.

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PostPosted: Fri Nov 10, 2006 1:39 am 
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Marty, maybe we should do a Rockies meet at your house to help out one day ... You have contributed so much to our community that maybe we could give a little back.

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 Post subject:
PostPosted: Fri Nov 10, 2006 6:58 am 
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All i have to say is that Marty has helped me out over the phone on my KJ and at the same time still trying to get his work done. BTW i talk alot................. : )

Thanks Marty

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 Post subject:
PostPosted: Fri Nov 10, 2006 11:45 am 
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DWDs_KJ wrote:
All i have to say is that Marty has helped me out over the phone on my KJ and at the same time still trying to get his work done. BTW i talk alot................. : )

Thanks Marty


So now we know who's the culprit. :lol: :lol:

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2004 Renegade Light Khaki - 4" JBA Lift - Rock Lizard Products: Komodo Dragon Rear Bumper, Prototype Winch-mount Front Bumper, Super Skink Sliders - All J's Super Tranny Skid II - 31" Firestone Destination AT's on Moab wheels - Cobra 75W CB w/ stock Antenna mod

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 Post subject:
PostPosted: Thu Nov 16, 2006 12:07 am 
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Another update for you guys. Everyones diff covers have been shipped, except for those that requested paint. Those I am letting cure a little longer before shipping due to the extreme cold weather we have been having, so I wanted to make sure the paint set right so it didn't stick to the packaging.

Rear bumpers, well, still working on them, but they are starting to ship out one at a time. These things are a lot of welding. Each one takes a full day of welding and finishing, on top of the jig fitting and test fitting each one to an actual KJ so there will be no fitment issues when they arrive.

Skink Sliders. Those take a long time to cut out all the pieces, and with my full schedule and slow bandsaw, I decided the guy that does the bending of the super skink outer tubes for me will also cut out all the parts for the sliders as well since he has more time and several industrial size bandsaws. To give you an idea of how good of an idea this was, it took me about 3 hours to cut out one complete set of sliders. He just knocked out seven sets for me in four hours today. So now all I have to do is throw the pieces in my jig and weld. Much more efficient, and wish I had thought of it sooner. So expect it to take less time to put these things together and get them out the door.

So, I am trying to get things moving much more efficiently, and contracting out the slider parts alone took a huge weight off my shoulders.


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