What on Earth is my Dealership talking about???? Help!

qbracken · **Posted:** Thu Jan 22, 2009 3:32 pm

OK, so i bring my Libby in for a leaky seal replacement on my front diff-drive shaft... While replacing it, the tech notices i have a hole in my inner drive-line CV boot. Service Rep comes back to me and tells me that my aftermarket front strut have rubbed a hole in it and a new CV boot will be $45 plus labor to install. I tell them "bull$$it, I have looked at that area once a day for the last 3 months keeping an eye on the slow leak out of my front diff and have never noticed a hole in any of my CV boots" i tell the Service rep to go back to the Tech to discuss. Sure enough the Service Rep tells me that she thinks the tech was the one that put the hole in my CV boot while trying to pull out the driveline. She tells me she'll cover the cost of the CV boot and labor....

Now that that is all done, they are telling me that they now need to adjust the alignment "Eccentrics" , and that all Libby's need this done at some point. She tells me it will cost $245.00 to adjust the "eccentrics"...

WTF!!!??? I have searched the forums and found no information on "eccentrics"

I had the Libby aligned immediately after installing my Frankenlift Prem. II at a different Jeep dealer and it was only ~$65... Now I am thinking given that i had to pull the truth outta them in regards to my damaged CV boot, They are trying to BS me outta more money....

Has a dealership ever told anyone else that they needs to have thier vehicle alignment "eccentrics" adjusted???

Back-n-Black · **Posted:** Thu Jan 22, 2009 3:41 pm

Sounds like snake oil and bs to me man!! They allready tried to stiff you on the boot, sounds like they are short on work and trying to get as much per job as they can. :evil:

KJ kyle · **Posted:** Thu Jan 22, 2009 3:49 pm

if they checked your alignment on a rack, ask them for a printout of the specs.. how many degrees each wheel is off, and then look up factory specs yourself to be sure

long_tall_texan · **Posted:** Thu Jan 22, 2009 3:56 pm

KJ kyle wrote:

if they checked your alignment on a rack, ask them for a printout of the specs.. how many degrees each wheel is off, and then look up factory specs yourself to be sure

x2

And politely tell them you are going to wait on the alignment, but you want the readings, so you can judge for yourself. And that you might bring it in another time to have that done. Of course, they could have knocked it out deliberately, but lets hope they are atleast more honest than that....

corwyyn · **Posted:** Thu Jan 22, 2009 4:39 pm

I think the "eccentrics" they are talking about are the cam bolts that are located where the lower control arms mount to the engine cradle. If that is what they mean then adjusting them would affect caster, camber or both so basically they'd be working on your alignment.

I'd go back and tell them they're a bit "eccentric" for thinking they can get that much for an alignment. I think I paid around $60 for an alignment when I got my BFGs installed a couple of months ago.

KJ04 · **Posted:** Thu Jan 22, 2009 5:29 pm

I don't think I'd be using that dealership again.

tommudd · **Posted:** Thu Jan 22, 2009 5:58 pm

Run away quickly , do not look back go far far away from them!
Makes you wonder what all the tech messed up in there and is now trying to find a way to cover it all up.

So ALL Libertys need this done at some point :shock:

wonder how many have fell for that line so far? :lol:

ohv_kj · **Posted:** Thu Jan 22, 2009 6:55 pm

take ut anywhere you trust, they can align it for you...promise

Jeepjeepster · **Posted:** Thu Jan 22, 2009 7:25 pm

Yup, make sure all is fixed and leave. They are using big words to try and make a sucker out of you and take your money.

trailman · **Posted:** Thu Jan 22, 2009 7:52 pm

What a bunch of dirtbags! They busted your boot and tried to make YOU pay for it! It's a good thing that you get under your jeep regularly, or they might have been able give you the shaft.

qbracken · **Posted:** Thu Jan 22, 2009 8:07 pm

trailman wrote:

or they might have been able give you the shaft.

LoL, nice pun....

Yeah, they won't be recieving a very good Service review from me as this will be my last time taking it there...

Fulltimer · **Posted:** Thu Jan 22, 2009 8:44 pm

I think I would also report them to the Better Business Bureau.

Terry

DryBones · **Posted:** Thu Jan 22, 2009 9:33 pm

and a nice letter/phone call to DC to report this incident wouldn't hurt either.

Guest · **Posted:** Fri Jan 23, 2009 2:30 am

qbracken wrote:

Now that that is all done, they are telling me that they now need to adjust the alignment "Eccentrics" , and that all Libby's need this done at some point. She tells me it will cost $245.00 to adjust the "eccentrics"...

WTF!!!??? I have searched the forums and found no information on "eccentrics"

I had the Libby aligned immediately after installing my Frankenlift Prem. II at a different Jeep dealer and it was only ~$65... Now I am thinking given that i had to pull the truth outta them in regards to my damaged CV boot, They are trying to BS me outta more money....

Has a dealership ever told anyone else that they needs to have thier vehicle alignment "eccentrics" adjusted???

And the ideas keep rollin' in! :lol:

Man, dealerships are getting brilliant in these tough times!

I can adjust your alignment eccentrics for a mere $99.99! Hurry though, because the special is only through the end of the month, goes back up to $199.99! but it carries a one-year warranty!

BjBnet · **Posted:** Sat Jan 24, 2009 12:22 pm

ThunderbirdJunkie wrote:

I can adjust your alignment eccentrics for a mere $99.99! Hurry though, because the special is only through the end of the month, goes back up to $199.99! but it carries a one-year warranty!

if you come in the next 20minutes(cause we can't do this all day) you'll get a free SHAMWOW kit.......WOW!

Diggerfreek · **Posted:** Sat Jan 24, 2009 3:06 pm

BjBnet wrote:

ThunderbirdJunkie wrote:

I can adjust your alignment eccentrics for a mere $99.99! Hurry though, because the special is only through the end of the month, goes back up to $199.99! but it carries a one-year warranty!

if you come in the next 20minutes(cause we can't do this all day) you'll get a free SHAMWOW kit.......WOW!

plus an addition SHAMWOW to make it a total of 2 SHAMWOW's.... So hurry in AND BEND OVER TODAY!!!

LibertyFever · **Posted:** Sun Jan 25, 2009 9:33 am

I agree that you should ask for proof that your "alignment eccentrics" are out especially after they tried to "shaft" you on the CV boot. While asking for the proof I think you should ask to see the license of their "tech". I suspect that he graduated from a night school mechanics course just last week :lol:

What on Earth is my Dealership talking about???? Help!

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