rbm922 wrote:
Well I ordered a new shock and paid to have it overnighted because I could not wait any longer on my daily driver. I have yet to get any response from Eli at camel 4*4. I emailed marlin at jba back again on how to get warranty service or return, and he was going to send me the info. Still no response from either. So on top of my lift, jba arms, and extra goodies, I am now the proud owner of a new 174.00 shock absorber and one I can use for a paperweight. Love the lift, have always had great response from jba until now.
I figured this would be the response. It took JBA 2 weeks to get back to me about a question when I wanted to order a part. Their response "Your voicemail was pushed to the bottom of my pile" then when I contacted JBA in regards to my blown OME shock--- "Call arb" not "I'd be happy to help you, I'll call ARB for you and we'll get you a new shock" So far from what I've seen, unless you're a buddy of theirs-- you aren't a top priority. Unfortunately they've got the market cornered on their Upper-a arm's or else I'd never use them EVER. Thank god for ARB's customer service.
Here's little back info:
http://www.jeepkj.com/forum/f203/yuck-b ... rut-53799/