Blown Ironman front shock

rbm922 · **Joined:** Sun Sep 02, 2012 12:37 am **Posts:** 33

Any thoughts as to why my new Ironman front shock would blow? The front passenger shock popped and now its creaking and clunking. Less than 1600 miles on it with no off road mileage yet? I called Marlin, and he emailed Eli at Camel 4x4. Waiting for a response

05renny · **Posted:** Thu Aug 15, 2013 9:05 am

Update?

rbm922 · **Joined:** Sun Sep 02, 2012 12:37 am **Posts:** 33

Well I ordered a new shock and paid to have it overnighted because I could not wait any longer on my daily driver. I have yet to get any response from Eli at camel 4*4. I emailed marlin at jba back again on how to get warranty service or return, and he was going to send me the info. Still no response from either. So on top of my lift, jba arms, and extra goodies, I am now the proud owner of a new 174.00 shock absorber and one I can use for a paperweight. Love the lift, have always had great response from jba until now.

kskj · **Posted:** Thu Aug 15, 2013 10:49 pm

Just wondering, Do you have the extended bump stops?

rbm922 · **Joined:** Sun Sep 02, 2012 12:37 am **Posts:** 33

Yes I have the Teraflex extended bump stops up front, and 2 hockey pucks in the rear.

rbm922 · **Joined:** Sun Sep 02, 2012 12:37 am **Posts:** 33

Just got an email from Marlin at JBA. It was from camel 4x4 stating that they were moving to the west coast and have not looked at email for 2 weeks. On top of that, they won't have any stock for the kj for at least 1-2 months. Unacceptable.

MoD · **Joined:** Sat Mar 17, 2012 12:53 am **Posts:** 1343

hints the advantage of ome/arb

tommudd · **Posted:** Fri Aug 16, 2013 10:18 pm

They are moving their warehouse and didn't let anyone know about it, too bad since it puts a lot of folks waiting

05renny · **Posted:** Sat Aug 17, 2013 3:34 pm

rbm922 wrote:

Well I ordered a new shock and paid to have it overnighted because I could not wait any longer on my daily driver. I have yet to get any response from Eli at camel 4*4. I emailed marlin at jba back again on how to get warranty service or return, and he was going to send me the info. Still no response from either. So on top of my lift, jba arms, and extra goodies, I am now the proud owner of a new 174.00 shock absorber and one I can use for a paperweight. Love the lift, have always had great response from jba until now.

I figured this would be the response. It took JBA 2 weeks to get back to me about a question when I wanted to order a part. Their response "Your voicemail was pushed to the bottom of my pile" then when I contacted JBA in regards to my blown OME shock--- "Call arb" not "I'd be happy to help you, I'll call ARB for you and we'll get you a new shock" So far from what I've seen, unless you're a buddy of theirs-- you aren't a top priority. Unfortunately they've got the market cornered on their Upper-a arm's or else I'd never use them EVER. Thank god for ARB's customer service.

Here's little back info:

http://www.jeepkj.com/forum/f203/yuck-b ... rut-53799/

rbm922 · **Joined:** Sun Sep 02, 2012 12:37 am **Posts:** 33

Just a quick update for all. It has been almost two weeks since my shock issue started. After contacting JBA, I finally got a copy of an email from Camel 4x4. I have contacted Eli directly at camel on several days and still have not received a call, or even a response through email. I emailed Marlin at JBA back again and now no more response from them either. Very unfortunate. It is a real shame that the manufacturer won't stand behind there warranty, and even more disappointing in the apathetic response from Marlin and JBA.

tommudd · **Posted:** Tue Aug 27, 2013 7:58 am

So you're upset with Marlin since he is out of stock?
He didn't know anything was changing with Ironman until after it was done

rbm922 · **Joined:** Sun Sep 02, 2012 12:37 am **Posts:** 33

Tom, I think you may have missed an earlier post. Marlin is not out of stock, I had no problem ordering a new shock and having it overnighted. My issue is from the customer service aspect. I have had exemplary service from JBA when making new purchases. I just expected the same level of service when an issue comes up. Maybe I have a different opinion of customer service. I have been a manager with The Home Depot for 21 years, I have 23000 customers per week at my store. I resolve all kinds off issues to take care of them whether the problem was created through my store, or from one of my vendor partners. I'm not trying to make any enemies, just voicing my opinion, I thought that is what the forums are for. But we will let this thread die.

Blown Ironman front shock

Who is online