Alainah wrote:
Thanks for your response, I appreciate it! Yes, it's a 3.7L V-6.
I guess to make a long story short from above mostly just have Jeep Service department not diagnosing my actual Transmission (still probing them to do so between playing touch and go with service call rep.) and instead stating its a Transmission Cooler/wondering about cost transparency.
Second unfortunate issue if anyone has anything to add is that I also found out last week my Lifetime Power Terrain Warranty is on hold until the last Jeep Service department I went to back in 2019 provides the 5 year maintenance invoice. This location was sold a year ago and the service manager stated they don't have any documents/he couldn't find anything. The time my maintenance was due I suppose to headquarters in August 2019 this Jeep Service department basically had my Jeep for the majority of the year (February-August) replacing engine and lots of other parts under warranty. Any advice on how to deal with Headquarters on this matter would be appreciated as well. The first several calls I made to Mopar and Jeep Customer Service had me feeling like I was in the a twilight zone. They didn't know what a Lifetime Power Terrain Warranty was and asked if I bought a policy from a dealer?! I found out they were also sold not that long ago and perhaps that is the issue with Headquarters lapse in judgement/experience.
Thanks!!
I totally understand the frustrations you are going through as I have been there myself. I personally have found that calling the dealership or the manufacturer is a waste of time as they have procedures in place to stall you. Dealing with the stealerships is one reason I hate having to purchase a new vehicle. So, I avoid purchasing a new vehicle unless I absolutely have to.
I am up here in Canada; my advice on how to deal with your problems may not be much help. The laws governing consumer protection and the related laws involving automobile consumer's rights are likely different up in Canada verses what they are in the U.S. I would start by contacting your local Better Business Bureau and give them the details of your problem. It sounds like the repairs on your Liberty are taking entirely too long and there may be laws in place to stop the repair facility from delaying any longer.
When you deal with any dealership or automotive repair facility it is imperative to KEEP A COPY of all paperwork; this means all sales documents in regards to the sale of the vehicle to you, any warranties you purchased and any repairs that were performed. Look over that paperwork and make sure that you can understand what was written in it; if you have any questions, make sure you get clarification before you sign off on it. MAKE EXTRA COPIES OF ALL OF THIS PAPERWORK AND USE THE EXTRA COPIES WHEN DEALING WITH THE DEALERSHIP OR REPAIR FACILITY; DO NOT HAND BACK YOUR ONLY COPY TO THEM.
It sounds like the Jeep dealership you were dealing with was sold off, but I need some clarity here. Was it sold to a new owner or did it close it's doors? A new owner is saddled with any liabilities that dealership would have including any warranties it would have to uphold, whether or not those warranties were offered by the manufacturer or by a third party insurance company. It sounds like the warranty you purchased was a third party warrant not offered by Jeep itself. You need to get the details of this Lifetime Power Train Warranty and contact the issuer, (underwriter), of the warranty for clarification and/or copies that you can keep for yourself.
If you are getting nowhere - even with my advice - be prepared to take the repair facility/dealership to small claims court. Showing up and dropping a summons in from of them and telling them "You have been served; see you in court" makes a lot of them change their minds.