Ranger1 wrote:
Remember the intense interest prior to the CRD being released in early 05? DC announcing 60,000 emails asking about the diesel option. Notice how there isn't any announcement about overwhelming interest in the GC CDI diesel? DC is the one drumming up interest now, in sharp contrast to the customer demand for the CRD prior to its release.
I believe this to be the case for several reasons:
Early diesel adopters had high hopes for a future manual tranny for the Liberty CRD if the automatic models sold well. DC put an end to those expectations with their announcement of the missing 07 CRD
Early diesel adopters hoped not only for power and economy, but longevity and durability of the diesel engine. Oil companies decided to maximize profit on diesel fuel at precisely the time Passat TDI's, CRD's and MB E320 CDI's were just appearing. Regardless of the reason, the price differential between gasolene and diesel in the majority of the US is a perceived negative in purchase decisions. Failures on the CRD began appearing within months of release, not years, and DC's lack of commitment to their supply chain became painfully obvious to their early diesel supporters. 10 day repair times became commonplace reports among early owners. Most of the time was spent waiting on parts.
Reliability issues with the CRD were initially badly handled by DC and worsened when it became apparent that not only was DC not entirely supportive of their diesel introduction, they were avoiding satisfactory remedial action on both the tranny shudder and subsequent TC failures, as well as egr failures. Quality warranty support is now a major blight on DC/Jeep and will taint future sales for some time I believe. DC further telegraphed their confidence in their own build quality in 05 by announcing reduced warranty from 7/70 to 3/36 for 06 models, except for diesel engines, which incidentally, DC does not build. They exacerbated this poor decision with an incredible excuse that the average DC buyer didn't find the 7/70K warranty a major incentive to purchase a DC product. Again, this is not an issue for those CRD owners without major problems, but as warranty's expire, it will become increasingly painful for DC diesel owners if this behavior continues.
Early diesel adopters were hopeful that Liberty CRD sales would lead to both a Wrangler diesel and the Gladiator diesel pickup.
DC responded by:
Dropping the existing CRD Liberty with no firm or credible information on its reappearance
Dropping the Gladiators future as a production vehicle and announcing that any market for such a vehicle would be too small
Building the diesel Wrangler and then not selling it in the US
After 2 years of ineffective TSB and computer flashes for the CRD, they detuned the CRD to the point where many CRD owners do not appreciate the new driving characteristics of their vehicles - nor the attempt by DC to extend the warranty life on inadequate spec'd driveline components by reducing power.
Finally, DC proudly announces the GC CDI diesel, and prices it as though they have built a loyal and solid base of diesel support among their existing customer base. They price their diesel line as though they have the track record of Honda or Toyota in the mid 1980's.
Meanwhile, as their losses rise well into the billion dollar stratosphere, they press on with their "premium platform" attitude just as if the last 2 years of management folly had never occurred.
DC is apparently aiming to be the example of a failed business model that MBA programs will teach future business majors to avoid. Similar to tales of misguided confidence of captain Smith and the Titanic.
When will they wake up?
I've been a life long MOPAR customer, as well as my father was. My mom went to high school with the owner of my local Chrysler dealer, so I get exceptional service. My dealer is the reason I've been a MOPAR man, not the MOPAR product. But my CRD will probably be my last DCX purchase.
DCX is clearly a company full of arrogant executives that think they have their finger on the pulse or Joe Consumer (us). Honestly, the new Jeep, Dodge, Chrysler lineup is pathetic. If I take the option to replace my CRD with a comparable vehicle, there is nothing in DC lineup that interests me. DC has polluted the Jeep name with grocery getters and their pickups get the worse gas mileage out of anyones. I had an 04 RAM QC w/4.7l and that truck was anemic. Couldnt tow anything. The Dodge Nitro R/T is a nothing more than a grocery getter. No off road capabilities.
On the flip side, the 6 cylinder Nissan Frontier has similar HP and TQ numbers than the Dakota V8. It seems Toyota and Nissan are building what the consumer wants, but the American car companies fail to listen to consumer. Which is why they are failing miserably.
Whats even more ironic is how badly DCX blew the CRD from a design and support perspective. Why would anyone think the GCRD is going to be any different? If I would have had a pleasant experience with my CRD I would have jumped on the GCRD. But now I wouldnt touch it with a ten foot pole. I think a good number of people here would have done the same. DCX blew it big time!