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PostPosted: Mon Jun 15, 2009 8:26 pm 
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Joined: Tue May 12, 2009 4:46 pm
Posts: 7
Location: Woodbury
I received a form letter today from Chrysler LLC signed sincerely by Robert F. Nardelli, Chairman and CEO. Let me quote two sentences from that letter:
Rest assured that there will not be a moment's interruption in our work to meet the needs of all our customers. The new company will seamlessly honor all warranty claims and service contracts.
If the new company wants to make it, it must take care of its core customers. If they don't they know we will all be driving Toyota FJ Cruisers. Kemosabe

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2005 KJ CRD
2008 KK
1940 Cletrac BDH with Mitsubishi Diesel


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 Post subject: Warranty honor, the right thing to do
PostPosted: Mon Jun 15, 2009 9:34 pm 
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Joined: Wed Jun 04, 2008 5:41 pm
Posts: 160
Location: NorCal
Great!
I will watch my mailbox for my letter.
:D

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2005 Sport, Light Khaki, manual trans 6 speed, front spacer lift, tinted glass, tow hooks, ProComp black rock crawler rims, Toyo AT tires, K+ N filter charger, Magnaflow muffler, Bilstein shocks, Daystar sway bar bushings, skid plates, trailer hitch, fogs, 50 watt back up bulbs, Sylvania plus headlights, Thule rack and SiriusX Satellite radio.


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 Post subject: My Warranty Refund Story
PostPosted: Wed Jul 15, 2009 1:39 am 
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Joined: Wed Jun 04, 2008 5:41 pm
Posts: 160
Location: NorCal
I too just finished a years worth of payments for an extended warranty, up to 120,000 mile coverage. I was told the same information about going to a still active dealer to cancel it.
45 miles away they are so, I phoned them and spoke with a woman in the contracts department. She faxed me a one page form which I emailed back. She said on the phone I should receive the full $945. back in a couple of weeks.
I received $525. or so back by check. I phoned the 800 corporate number and was told that the small print said that is all I get back.
I never used the contract and DC gets to keep the cash.
First time I have bought one of these contracts and the local dealerships near me close. Never buy an extended service contract. You are taking out a bet that the car will fail so you get your money back. But the house is betting that they will not have to pay you back. :evil:

_________________
2005 Sport, Light Khaki, manual trans 6 speed, front spacer lift, tinted glass, tow hooks, ProComp black rock crawler rims, Toyo AT tires, K+ N filter charger, Magnaflow muffler, Bilstein shocks, Daystar sway bar bushings, skid plates, trailer hitch, fogs, 50 watt back up bulbs, Sylvania plus headlights, Thule rack and SiriusX Satellite radio.


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 Post subject: Re: My Warranty Refund Story
PostPosted: Wed Jul 15, 2009 8:52 am 
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Joined: Sat Apr 01, 2006 9:38 pm
Posts: 12988
Location: Colorado Springs
Liberty for All wrote:
I too just finished a years worth of payments for an extended warranty, up to 120,000 mile coverage. I was told the same information about going to a still active dealer to cancel it.
45 miles away they are so, I phoned them and spoke with a woman in the contracts department. She faxed me a one page form which I emailed back. She said on the phone I should receive the full $945. back in a couple of weeks.
I received $525. or so back by check. I phoned the 800 corporate number and was told that the small print said that is all I get back.
I never used the contract and DC gets to keep the cash.
First time I have bought one of these contracts and the local dealerships near me close. Never buy an extended service contract. You are taking out a bet that the car will fail so you get your money back. But the house is betting that they will not have to pay you back. :evil:
Your refund was prorated if you have more then 36,000miles when it takes effect.


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 Post subject: Re: My Warranty Refund Story
PostPosted: Wed Jul 15, 2009 9:40 am 
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Joined: Wed May 24, 2006 6:52 am
Posts: 3442
Location: Columbus, Ohio. USA
Liberty for All wrote:
Never buy an extended service contract. You are taking out a bet that the car will fail so you get your money back. But the house is betting that they will not have to pay you back. :evil:


99% of the time I agree with you 100% :wink: But the CRD in the US was a experiment and problems started showing up early so I took the bet :oops:

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Joined by a 2000 XJ Classic (hers)


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 Post subject: Warranty honor, the right thing to do
PostPosted: Wed Jul 15, 2009 5:08 pm 
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Joined: Wed Jun 04, 2008 5:41 pm
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Location: NorCal
Your refund was prorated if you have more then 36,000miles when it takes effect.

I have less than 36K even today.

_________________
2005 Sport, Light Khaki, manual trans 6 speed, front spacer lift, tinted glass, tow hooks, ProComp black rock crawler rims, Toyo AT tires, K+ N filter charger, Magnaflow muffler, Bilstein shocks, Daystar sway bar bushings, skid plates, trailer hitch, fogs, 50 watt back up bulbs, Sylvania plus headlights, Thule rack and SiriusX Satellite radio.


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