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 Post subject: Outsourced Recall Facilitator ?!?!
PostPosted: Mon Dec 04, 2006 1:49 pm 
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I called the service department of my dealer (Newark Delaware Chrysler/Jeep) to schedule the ball joint and tc recall work. To handle the Liberty recalls, they have hired an "Outsourced Recall Facilitator" that works part-time. Do you believe it? They said she will call me back and can probably schedule something in Jan or Feb - if Chrysler will supply them with the ball joints (they claim there are 36 waiting ahead of me, and suggested I try another dealership). They were clueless about the tc situation.

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 Post subject:
PostPosted: Mon Dec 04, 2006 4:15 pm 
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call another dealer. Fast!

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 Post subject: Re: Outsourced Recall Facilitator ?!?!
PostPosted: Mon Dec 04, 2006 7:35 pm 
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irunmiles wrote:
I called the service department of my dealer (Newark Delaware Chrysler/Jeep) to schedule the ball joint and tc recall work. To handle the Liberty recalls, they have hired an "Outsourced Recall Facilitator" that works part-time. Do you believe it? They said she will call me back and can probably schedule something in Jan or Feb - if Chrysler will supply them with the ball joints (they claim there are 36 waiting ahead of me, and suggested I try another dealership). They were clueless about the tc situation.


Call Star Chrysler Jeep in Wilmington, DE 302 764-3888, Ask for Mike, tell him I recommend him. Ray Huffman Black CRD

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 Post subject: Re: Outsourced Recall Facilitator ?!?!
PostPosted: Mon Dec 04, 2006 8:43 pm 
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BlackLibertyCRD wrote:

Call Star Chrysler Jeep in Wilmington, DE 302 764-3888, Ask for Mike, tell him I recommend him. Ray Huffman Black CRD


Have you added this dealer to the Good Dealers Sticky?

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 Post subject:
PostPosted: Mon Dec 04, 2006 9:26 pm 
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Thanks! I will do that right now.

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 Post subject:
PostPosted: Mon Dec 04, 2006 9:48 pm 
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I'd call that first dealer back and thank them for referring you to another dealer ... sometimes some dealers and customers are just not in the right relationship ...


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 Post subject:
PostPosted: Mon Dec 04, 2006 10:18 pm 
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bbo wrote:
I'd call that first dealer back and thank them for referring you to another dealer ... sometimes some dealers and customers are just not in the right relationship ...


I think his dealer gave him a big brush off. Outsourcing warrenty work, what will come next. Glad I didn't buy from them and I thought of shopping there, but they didn't have any CRD in stock so I didn't bother. Star was only one that had fully loaded CRD Limited in Black and I took it right off the show room floor that same night.

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"IT'S A DIESEL THING, YOU WOULDN'T UNDERSTAND"
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