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| Thule Bike Rack Recall http://www.lostjeeps.com/forum/phpBB3/viewtopic.php?f=5&t=22950 |
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| Author: | Cowcatcher [ Mon Jul 30, 2007 7:36 pm ] |
| Post subject: | Thule Bike Rack Recall |
http://thuleracks.com/recall.asp |
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| Author: | nix [ Mon Jul 30, 2007 8:22 pm ] |
| Post subject: | |
thule wrote: ...has the potential of causing severe personal injury, including laceration or amputations to the user’s fingertips or hand Yipes! I'm glad I opted for the Mopar bike rack!
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| Author: | Cowcatcher [ Tue Jul 31, 2007 9:00 pm ] |
| Post subject: | Kudos to Thule |
Late yesterday afternoon when I got home and opened mhy Thule recall the were closed for the day, the East Coast/West Coast thing. I called again this morning and a somewhat flustered yet pleasant young lady promptly tookmy information and will be sending me my retro kit in about 10 days. She was flustered because I was the only customer she had talked to that knew the model number of my rack!!!!! Tonight when I got home I had a call from some other Thule customer satisfaction person, unaware of my call, personally contacting me and urging me to return the call to get the recall kit ordered as a follow up to my letter from them. Certainly it pays Thule to be proactive since the kit is probably worth less than $5 and that is cheaper than returning all the $20 racks but gosh that fuel filer head on the CRD is only $150 and the CRD was $25K. Thule get my nod of approval. |
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