LOST JEEPS :: View topic - Jeep denying warranty on CRD

My brother took his CRD in to a dealership in Raleigh, NC and had the oil changed. That was about 2k miles ago. He has since moved and noticed an oil leak soiling the driveway of his brand new house outside Atlanta, GA. So he takes the truck in to the closest Atl dealer and they tell him that the oil plug was way overtightened the last time the oil was changed. The oil pan has to be replaced because the internal threads are stripped. The Atl dealer won't warranty the work of parts because it's not a defective part that caused the problem. Est = $1200.

My brother called up the dealership in Raleigh that had changed his oil and they tell him, "It's been too long since the oil change, we're not warrantying anything."

My brother calls Chrysler and they say, "Sorry, the problem didn't come from a defective part, so it's not warranty."

So, now my question(s):

Couldn't an oil pan that strips it's threads before the $.02 oil pan plug strips it's threads be considered a "defective" part?

What would you do next?

Author:	dog_party [ Wed Sep 12, 2007 5:15 pm ]
Post subject:	Jeep denying warranty on CRD
My brother took his CRD in to a dealership in Raleigh, NC and had the oil changed. That was about 2k miles ago. He has since moved and noticed an oil leak soiling the driveway of his brand new house outside Atlanta, GA. So he takes the truck in to the closest Atl dealer and they tell him that the oil plug was way overtightened the last time the oil was changed. The oil pan has to be replaced because the internal threads are stripped. The Atl dealer won't warranty the work of parts because it's not a defective part that caused the problem. Est = $1200. My brother called up the dealership in Raleigh that had changed his oil and they tell him, "It's been too long since the oil change, we're not warrantying anything." My brother calls Chrysler and they say, "Sorry, the problem didn't come from a defective part, so it's not warranty." So, now my question(s): Couldn't an oil pan that strips it's threads before the $.02 oil pan plug strips it's threads be considered a "defective" part? What would you do next?

Author:	DarbyWalters [ Wed Sep 12, 2007 5:23 pm ]
Post subject:
I answered a bit on your other post...but why doesn't someone rethread the oil pan for a larger diameter oil plug (or fumot valve)?

Author:	IndyCRD [ Wed Sep 12, 2007 5:25 pm ]
Post subject:
I am not surprised that the threads in the pan were stripped before the threads on the plug. Isn't the pan aluminum and the plug made of steel? Yes, I think the dealer who changed the oil is definitely at fault. 2000 miles is not a long time ago. What? Do they expect him to go under the car and check the torque on the plug prior to his next oil change? That's just rediculous. Does he have receipts from that oil change? I don't think there is a defective part issue here...just a defective service department. Not sure how he should go about resolving it. Maybe report negatively to the BBB and continue to call the dealer to complain until they give in. Maybe if they get sick of hearing from him, they will handle it to get him off their back. Didn't someone here tap new threads into their oil pan and put a new plug in? $1200 sounds like a whole lot of money for an oil pan replacement.

Author:	dog_party [ Wed Sep 12, 2007 5:31 pm ]
Post subject:
Would it be possible to rethread bigger and put the Fumot in? I thought about that the moment he told me what had happened. He could come out with better material for potentionally less money. He's called the dealership numerous times and has even talked to the owner of the dealership, who said, "Sorry about your luck." As soon as I get the name of the dealership, I'll post it up for all to see.

Author:	Reflex [ Wed Sep 12, 2007 7:01 pm ]
Post subject:
He needs to find the receipt from the change, and get the dealer who found the problem to sign a statement. Then I'd take the other dealer to small claims court. He'll likely win a default judgement. 2000 miles is just the time it took him to notice the problem(and I have put in that much mileage in a weekend before, so wtf?). Definatly the dealer is at fault and should be held accountable.

LOST JEEPS http://www.lostjeeps.com/forum/phpBB3/

Jeep denying warranty on CRD http://www.lostjeeps.com/forum/phpBB3/viewtopic.php?f=5&t=24299	Page 1 of 2

Author:	CRDburnouts [ Wed Sep 12, 2007 7:18 pm ]
Post subject:
They always put the biggest retard on the easiest jobs, what do you expect? I think it's completely f'ed up on their ends to deny warranty, sounds like they got an asshat of a shop manager at that stealership

Author:	chadhargis [ Wed Sep 12, 2007 7:36 pm ]
Post subject:
Don't pay $1200....go to www.timesert.com and order up the right sized kit. Easy to fix yourself.

Author:	Joe Romas [ Wed Sep 12, 2007 7:53 pm ]
Post subject:
chadhargis wrote: Don't pay $1200....go to www.timesert.com and order up the right sized kit. Easy to fix yourself. That looks nice but I thought ours was a non tapered British pipe thread. Going to their site "British" is blacked out and non selectable and no listings are given for jeep diesels

Author:	onthehunt [ Wed Sep 12, 2007 8:16 pm ]
Post subject:
Go to court and win. Should be easy with reciepts. Even Judge Joe Brown would give this one to you.

Author:	MACKJ [ Wed Sep 12, 2007 11:29 pm ]
Post subject:	Re: Jeep denying warranty on CRD
dog_party wrote: My brother took his CRD in to a dealership in Raleigh, NC and had the oil changed. That was about 2k miles ago. He has since moved and noticed an oil leak soiling the driveway of his brand new house outside Atlanta, GA. So he takes the truck in to the closest Atl dealer and they tell him that the oil plug was way overtightened the last time the oil was changed. The oil pan has to be replaced because the internal threads are stripped. The Atl dealer won't warranty the work of parts because it's not a defective part that caused the problem. Est = $1200. My brother called up the dealership in Raleigh that had changed his oil and they tell him, "It's been too long since the oil change, we're not warrantying anything." My brother calls Chrysler and they say, "Sorry, the problem didn't come from a defective part, so it's not warranty." So, now my question(s): Couldn't an oil pan that strips it's threads before the $.02 oil pan plug strips it's threads be considered a "defective" part? What would you do next? Try these, one from Oz and the other in the UK. Both supply thread wire inserts. You need a kit for 3/8" BSPP (British Standard Pipe Parallel). Failing that drill it out and use a larger metric thread plug. Cheers http://www.bordo.com.au/ sales@bordo.com.au http://www.wti-fasteners.co.uk/productd ... rodcatid=5

Author:	JDaPP [ Wed Sep 12, 2007 11:32 pm ]
Post subject:
The most it should cost is about $800 to replace ( I know from experience) I highly recommend you tap it to a size that will accept a Fumoto valve and go that way (That should be around $200) http://www.lostjeeps.com/forum/phpBB3/vie ... highlight= http://www.lostjeeps.com/forum/phpBB3/vie ... highlight= http://www.lostjeeps.com/forum/phpBB3/vie ... highlight=

Author:	RTStabler51 [ Thu Sep 13, 2007 8:31 am ]
Post subject:
That's BS. My local dealership warrantied my fuel filter head because the bleeder valve was 'overtightened from the factory.' IMO, I'd never give those dealerships any more $$

Author:	dog_party [ Thu Sep 13, 2007 9:46 am ]
Post subject:
I have suggested that he contact the BBB in regards to the dealer. He called a lawyer, but they won't touch it because it's not worth enough money. They suggested he take it to small claims court too. Keep the feedback coming because I'm using it to fuel his fire...and talk him into finally joining and participating in LOST (he's had his CRD almost as long as me!!) I really like the idea of tapping it out for a Fumoto drain. That'd help him out a lot and probably cost (in dollars) the same amount (in lost time and travel) that taking those scum-bags to small claims court would cost. Does anyone know what Fumoto part he would need and what he would need to tap it out to?

Author:	gsbrockman [ Thu Sep 13, 2007 2:55 pm ]
Post subject:
One more reason why I change my own oil in ALL of my vehicles. It's a friggin' oil drain plug........not a lug nut or motor mount bolt for crying out loud ! Why these retards try to tighten them to 110 ft lbs is a mystery. Greg

Author:	UFO [ Fri Sep 14, 2007 11:39 am ]
Post subject:
^^^ Wow, all I can say is that really sucks, and you deserve some satisfaction.

Page 1 of 2	All times are UTC - 5 hours [ DST ]
Powered by phpBB © 2000, 2002, 2005, 2007 phpBB Group http://www.phpbb.com/

Author:	nix [ Thu Sep 13, 2007 3:31 pm ]
Post subject:
I noticed the other day some yellow sealant or something around my oil drain plug.. I wonder if that means mine is slighly stripped as well..

Author:	chadhargis [ Thu Sep 13, 2007 5:52 pm ]
Post subject:
Sometimes they don't tighten it too much, they just neglect to use a new crush washer and the old one as no more "give" to it. You wouldn't believe how many people have stripped out a drain plug becasue they didn't replace a 50 cent washer.

Author:	dog_party [ Fri Sep 14, 2007 10:50 am ]
Post subject:
Okay, here is my brother's full write-up on the incident. I misunderstood him when we talked last and thought he only had 2k miles on the oil leak. It is clarified in his write-up. ---------------------------------- Our 2005 Jeep Liberty has been leaking oil since the last oil change. We didn't consider it a big problem because the dealership, Capital Chrysler Dodge Jeep in Garner, NC, had told us previously that this was due to the drain plug not being tightened enough. Also, we were pinched for time and money as we recently were in the process of selling our house and moving to Georgia. We finally got around to taking our Jeep in for service at James Oneal Jeep in Bremen, Georgia. We were shocked when we were told the oil pan had been damaged from over tightening the drain plug and it would cost $1216 + 48.64 tax! We immediately called Capital Chrysler Dodge Jeep in Garner, NC, and not only was the general manager, Barry Driver uncooperative, he was downright rude, and of course did not even offer to look at the Jeep. Since we have owned our Jeep (2005), we have taken it to Capital Chrysler Dodge Jeep in Garner, NC (Owned by Capital Automotive Group). At one point we took our Jeep in for a routine recall. Everything seemed fine for a while, then a few days later we attempted to activate the 4 wheel drive only to find the level merely flopped around in our hands! This was of course during the only snow we received in North Carolina! They had failed to reattach the cable to the transfer case! Even worse, they didn't tell us anything about the fact that we did NOT have 4 wheel drive. When we called Capital Chrysler Dodge Jeep, we were told they did not have a part to enable them to reattach the 4 wheel drive lever. Fine, but they didn't say anything about it to us! That was pretty pathetic, but we didn't say anything about it at the time as the fixed the problem as soon as they got the part. Another time we took it in for routine service to Capital Chrysler Dodge Jeep, and we brought the Jeep home to find it leaking oil in the driveway. We took it back to them immediately, and they told us because the diesel engine is higher compression, the mechanic didn't tighten the drain plug tight enough. We took their word because the Jeep stopped leaking afterwards. We later found this to be a lie. The mechanic in Georgia told us that story didn't even make any sense to him. He also told us that this type of things happens, and it has happened to them; when it does they fix it "that would be like us crashing a customer's car and asking them to pay for it" Nathan, the service manager told us. He told us when this over tightening happens, they use a larger drain plug which rethreads the oil pan. So, what really happened to cause the first leak was an over tightening and subsequent "patch" with a larger drain plug. After the last routine oil change, the Jeep came home leaking AGAIN. We figured it was the loose drain plug thing again, so due to financial and time constraints, we did not rush back to the dealership. I am kind of glad we didn't because I am sure they would have tried to patch it up and lie to us again to avoid fixing the more expensive oil pan. After we moved to Georgia and got settled, we finally got around to taking the Jeep in for service at James Oneal Jeep in Bremen, GA, which is when we found out about the incredible damage the Capital Chrysler Dodge Jeep had caused. James Oneal told us about the process of first patching the oil pan with a larger drain plug, but they told us that was not possible because "it is so tore up". This indicates that Capital Chrysler Dodge Jeep had already performed this patch and lied to our faces about it. The next time, they over tightened the now larger drain plug and caused irreversible damage resulting in the need for a new oil pan of $1265. Of course, we called Capital Jeep right away. At first, the service manager, David Hand appeared to be cooperative. He called James Oneal Jeep to discuss, and we thought he was going to help us. Then, he changed his tune after speaking with the general manager Barry Driver. They argued that it had been more than 5000 miles since our last oil change and that anything could have happened in the meantime. They also argued that it couldn't have been them that did the damage or it "would have been leaking the whole time"; I told them that it HAS been leaking the whole time.... that's the main reason we took it in for service at James Oneal Jeep. They also insuated that the damage could have been caused by something else or even by James Oneal Jeep. However, James Oneal Jeep told us "the only way that type of damage could happen is by over tightening the drain plug". Also, they verified the last oil change sticker on the car was from Capital Chrysler Dodge Jeep. We spoke to Barry Driver, the general manage at Capital Jeep, and he was not only not helpful but extremely rude, especially to customer that have done ALL of their service at his dealership! Frustrated we weren't getting anywhere with him, we asked for his boss. He told us he was it. After challenging his reply and discovering they are owned by a corporation, he would not divulge the name of the corporation, which means he has something to hide. We found by other means the corporation is Capital Automotive Group headed by Tim Michael of Capital Ford. We attempted to contact Mr. Michael; we left a message for him explaining what happened. Instead of him calling us back we received a call from Barry Driver who referenced the message and told us "Mr. Michael has the same opinion that I do." Really? So, I guess that means that you won't only get a damaged car that the dealer won't pay for at Capital Chrysler Dodge Jeep in Garner, NC, but anyone who goes to the following dealerships is at risk of being lied to, having their vehicle damaged, and taken advantage of at. Capital Chrysler Dodge Jeep in Garner, NC Capital Ford in Raleigh, NC Capital Lincoln Mercury in Cary, NC Capital Mazda in Cary, NC About 20 other dealerships in the Carolinas and Virginia And by the owners of Capital Automotive Group, Tim Michael, Chester Michael, and Hubert Park. Clearly, Capital Jeep in Garner, NC damaged our Jeep and now refuses to help us with it. This may be ok for someone who has thousands of dollars laying around, but $1265 is a lot of money for us which we can’t afford. That does not include the amount of whatever damage has been done to the engine in the meantime, lost work time for dealing with this, and oil stains on our driveway. This amount, which they are clearly responsible for would be nothing for them to take care of a long time customer. But, they didn’t, and they won’t. Beware beware beware when dealing with any of these dealerships!!! We expected some support from Chrysler in Auburn Hills, but they simply filed a complaint against Capital Chrysler Dodge Jeep, refused to pay any money. They told us the oil pan is covered on a 7 year / 70,000 mile manufacturer warranty, but it would not help us because this was a “workmanship issue”. I argued that this is in fact a manufacturer defect because how can you call it proper manufacturing if an oil pan is stripped twice by a trained Jeep mechanic? I drove a Ford Escort for 11 years, and an uncountable number of oil changes, and NEVER had an oil pan drain plug hole strip! So, we got nowhere with Jeep, and they don’t really seem to care how their dealerships rob and lie to their customers. We talked to some civil lawyers about suing Capital Jeep and Capital Automotive Group, but the lawyers told us $1265 wouldn’t be worth their time, and we should go to small claims court. I’m sure we would win hands down in small claims court, but we now live in Georgia making court visits in North Carolina impossible. So all we can do is tell as many people as we can. Don’t do business with Capital Chrysler Dodge Jeep in Garner, NC or any other dealership owned by Captial Automotive Group. They do not value you as a customer. They do NOT deserve a 5 star rating from Chrysler. They will damage your hard earned vehicle, and they will lie and cover it up, and when found out they will not fix it.

Author:	widowmaker [ Fri Sep 14, 2007 12:17 pm ]
Post subject:
That burns me up just reading about it. It seems to me that the the local TV news station, WRAL, has a consumer watch dog service and they might be willing to take this and do a story about it. I would send his exact letter to them and see if they will help.

Author:	fatweasel [ Fri Sep 14, 2007 12:50 pm ]
Post subject:
The moral of the story - if you are not satisfied with the work, bring it up immedaitely. Imagine if you were running a business and someone returned a "thing" several weeks after you had worked on it. I feel your pain, it would have been a more straightforward fix if you had addressed it immediately...