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 Post subject: Glow plug SNAFU at dealership? a.k.a. Sayonara CRD...
PostPosted: Fri Nov 23, 2007 11:07 am 
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Has anyone had their glow plugs replaced by a dealership? If so, how many hours of labor were you charged? Also, is it normal for 4 glow plugs to suddenly go bad while at the dealership for 3 days, when the Jeep started and ran fine beforehand? There were no codes for glow plugs until the 3rd day they had it for another problem, kind of a strange coincidence.


Last edited by oz_crd on Sun Dec 02, 2007 12:26 am, edited 2 times in total.

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PostPosted: Fri Nov 23, 2007 12:02 pm 
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I'd have to go back and look at my paper work. I've had 3 out of my 4 glow plugs fixed in the first 9 months of ownership. I can't see all 4 going bad at once. Even when mine crapped out it started up fine.

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PostPosted: Sat Nov 24, 2007 9:06 pm 
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3 hours for #3


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PostPosted: Sun Nov 25, 2007 12:58 pm 
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dirtmover wrote:
3 hours for #3

That sounds about right. I was talking a a friend that works at a heavy-duty diesel shop and he and others i have talked to think it is highly suspect that all 4 glow plugs suddenly went bad while the Jeep was in the dealers care for 3 days. Does anyone have any advice for how I might prove the dealer at fault? It started fine before they got it, I just feel that they must have screwed something up to make all 4 go bad at once. Are glow plugs covered under the emissions warranty? Probably not, but it sucks getting a surprise $500 bill and being expected to swallow it willingly.


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PostPosted: Sun Nov 25, 2007 7:23 pm 
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oz_crd wrote:
dirtmover wrote:
3 hours for #3

That sounds about right. I was talking a a friend that works at a heavy-duty diesel shop and he and others i have talked to think it is highly suspect that all 4 glow plugs suddenly went bad while the Jeep was in the dealers care for 3 days. Does anyone have any advice for how I might prove the dealer at fault? It started fine before they got it, I just feel that they must have screwed something up to make all 4 go bad at once. Are glow plugs covered under the emissions warranty? Probably not, but it sucks getting a surprise $500 bill and being expected to swallow it willingly.


All they have to do is shoot a little either or carburetor cleaner in the intake of a diesel and there goes all 4 glow plugs. Now proving they did that is another story. :evil:

I have an idea???? If they claimed they cleaned the flow control valve, ask them how they did so. If chemicals go ahhh lets see one of the glow plugs. You will see it mushroom on the end from violent explosion from chemical.

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PostPosted: Mon Nov 26, 2007 12:54 pm 
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REAR WHEEL DRIVE LABOR OPERATION Page 8 - 14 TIME SCHEDULE
GLOW PLUG–Test and replace (B)
2.7 liter diesel engine-#5 cylinder 0.4
2.5/2.8 liter diesel engines-One or all 0.3


The stealership is allowed to charge Chrysler 0.3 hours for a warranty replacement of one or all glow plugs.

I've had words with a few service managers about their practice of charging more time to retail (me) customers for standard service procedures.

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 Post subject:
PostPosted: Mon Nov 26, 2007 2:55 pm 
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danoid wrote:
REAR WHEEL DRIVE LABOR OPERATION Page 8 - 14 TIME SCHEDULE
GLOW PLUG–Test and replace (B)
2.5/2.8 liter diesel engines-One or all 0.3


The stealership is allowed to charge Chrysler 0.3 hours for a warranty replacement of one or all glow plugs.

I've had words with a few service managers about their practice of charging more time to retail (me) customers for standard service procedures.


Jeez, that is a pretty large difference between 0.3 and 3.0 hours labor. I talked yesterday to a guy from my church who is the Manager of Product Support and Quality for a local office of a worldwide manufacturer of diesel engines. He agrees that it is pretty strange for all 4 glow plugs to go bad at once, especially when there was no problem for the first 2 days it was in the shop.

I left a voicemail for the service writer, he left me a voicemail saying he will save my old parts. I also left a message for the service dept. manager saying that I am not satisfied with the explanation i am getting for why they failed, which is basically avoidance of the topic.

I am keeping it cool and friendly so far, but I really don't want to get bent over again on this one.


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PostPosted: Mon Nov 26, 2007 5:46 pm 
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What was your Jeep at the dealer for???? Unrelated services and then this happen???? Any problem with the engine before hand????

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 Post subject:
PostPosted: Tue Nov 27, 2007 8:56 am 
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BlackLibertyCRD wrote:
What was your Jeep at the dealer for???? Unrelated services and then this happen???? Any problem with the engine before hand????


It was at the dealer for an intermittent CEL. It started and ran fine, but with the history of this beast, I take the CEL seriously.

Since we were fighting with the extended warranty people, they had the dealer keep clearing the codes and sending me home. Third trip, the CEL came right back on, but the code was only for the MAF and Boost sensor or something. It was at the dealer for 3 days while they went back and forth, tried god knows what to avoid fixing it. Then suddenly, on the 3rd day in the shop I am informed that there is another code for glow plugs (out of the blue). Then they claim that Chrysler advised them to do all 4 plugs if they were doing any. That would be fine if they were paying for it.

So, I have asked that they save the old parts. 4 glow plugs don't just go bad suddenly. Something is rotten in Denmark, and hopefully I can find evidence to prove it.


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PostPosted: Tue Nov 27, 2007 9:43 am 
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boost sensor or MAF is simple to fix. I still wonder if the tried to clean something with choke cleaner or some other harmful chemical???

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 Post subject:
PostPosted: Tue Nov 27, 2007 10:30 am 
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danoid wrote:
REAR WHEEL DRIVE LABOR OPERATION Page 8 - 14 TIME SCHEDULE
GLOW PLUG–Test and replace (B)
2.7 liter diesel engine-#5 cylinder 0.4
2.5/2.8 liter diesel engines-One or all 0.3


Boy, I sure wish we were able to look this sort of stuff up ourselves...

- Chris


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PostPosted: Tue Nov 27, 2007 11:17 am 
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I would think it prolly does take 0.3 hour to replace each glowplug, and very reasonable, at that - question is: how much time does it take to remove the all the stuff that's in the way, B4 replacing the gp's - and then put it all back together?

REMOVAL
(1) Disconnect negative battery cable.
(2) Remove generator (Refer to 8 - ELECTRICAL/
CHARGING/GENERATOR - REMOVAL).
(3) Disconnect glow plug electrical connectors (Fig.
19).
NOTE: The intake manifold inlet tube must be
removed to remove the cylinder # 3 glow plug

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PostPosted: Wed Nov 28, 2007 8:39 am 
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I think they burned them by connecting them to battery power while working on the motor. Give a glow plug too long time with power and they will bust fast. Fast as in 30 seconds.

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PostPosted: Wed Nov 28, 2007 1:18 pm 
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Uffe wrote:
I think they burned them by connecting them to battery power while working on the motor. Give a glow plug too long time with power and they will bust fast. Fast as in 30 seconds.
You mean they ignored the sticker on the front of the engine?

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PostPosted: Wed Nov 28, 2007 2:37 pm 
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chrispitude wrote:
danoid wrote:
REAR WHEEL DRIVE LABOR OPERATION Page 8 - 14 TIME SCHEDULE
GLOW PLUG–Test and replace (B)
2.7 liter diesel engine-#5 cylinder 0.4
2.5/2.8 liter diesel engines-One or all 0.3


Boy, I sure wish we were able to look this sort of stuff up ourselves...

- Chris


According to my alldata account 0.3 for one or all is correct for warranty workon an '05 CRD, 0.5 if not under warranty.

Robert


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PostPosted: Thu Nov 29, 2007 9:59 am 
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chrispitude wrote:
danoid wrote:
REAR WHEEL DRIVE LABOR OPERATION Page 8 - 14 TIME SCHEDULE
GLOW PLUG–Test and replace (B)
2.7 liter diesel engine-#5 cylinder 0.4
2.5/2.8 liter diesel engines-One or all 0.3


Boy, I sure wish we were able to look this sort of stuff up ourselves...

- Chris


Um, sorry. There's some things I can say, and some things I can't...

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 Post subject:
PostPosted: Thu Nov 29, 2007 12:12 pm 
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RTStabler51 wrote:
Uffe wrote:
I think they burned them by connecting them to battery power while working on the motor. Give a glow plug too long time with power and they will bust fast. Fast as in 30 seconds.
You mean they ignored the sticker on the front of the engine?


What sticker?

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 Post subject:
PostPosted: Thu Nov 29, 2007 12:48 pm 
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Uffe wrote:
RTStabler51 wrote:
Uffe wrote:
I think they burned them by connecting them to battery power while working on the motor. Give a glow plug too long time with power and they will bust fast. Fast as in 30 seconds.
You mean they ignored the sticker on the front of the engine?


What sticker?


The one that says Ceramic Glow Plugs 7V only


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PostPosted: Thu Nov 29, 2007 4:05 pm 
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Okay - but what does that have to do with supplying the glow plugs with battery power by accident?

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PostPosted: Thu Nov 29, 2007 4:42 pm 
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Uffe wrote:
Okay - but what does that have to do with supplying the glow plugs with battery power by accident?


The battery is 12V. Hence you'll let the smoke out of them.


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