I have been comparing the Painless module and the SP Diesel modules and heads up – They are both the same. (In fact if you open up the Painless module you will see SP Performance marked on the circuit board).

Anyway I have a Painless module that one of the LOST Members is letting me check out for them but the wiring harness has had the wires (5 of them) pulled out of the connector that plugs into the module.
I contacted Painless 3 times, got three different stories on how they should connect (none matched what was left of the old connector). The last time the guy told me to contact SP Diesel as that is where they get them from! (They could not tell me any info on the wiring as they don’t have it).

I contacted SP Diesel 2 times on the phone and wouldn’t talk to me about it, but did tell me to email them. I did and waited week with no response, so that’s when I called the second time. I was directed to a different email and got an answer: “This issue should be handled through Painless, not us. I am sure they have offered to take the harness in and fix or repair or sell a replacement. This is how they do things.”
I emailed them back and told them that Painless TOLD me to contact YOU!
Their reply: “I would recommend you send it into them for service. We generally do not have customers self service.”

From this experience and especially if you paid the $450.00 for $50.00 worth of parts, I highly recommend that you DO NOT do business with either one! You get no help or tech support! But you do get to buy another one! If you do have problems, get your credit card out……..

Wow. I am debating if I want to do the InMotion tune this month... I will get the hand held flasher if I do...

I have the expensive spdiesel module. If you are looking at the module installed with the connector plugged in starting top to bottom... pink orange purple grey on the closest row then blue brown yellow green on the back row. Hope this helps out.

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2005 Liberty Limited CRD
SPdiesel module (Thanks Endurance)
SEGR
Custom CCV oil separator
Racor 245

2006 BMW 330i

Thanks to all that have PM’ed me and now I have the right color wires in the correct holes.
Power level 5 is quite nice!
It’s really sad when you have to rely on help from the internet diesel Jeep forum instead of the manufacturer. Really really sad.
On the other hand, it must be really nice to have a business where you don’t give a rat’s stupid about customer service in this economy. Must be a painful side job for them that they don’t want to do anymore.

Thanks again for all the help and now let the testing begin!

Was that a reference to spdiesel or Chrysler's support for the CRD?

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2005 CRD
stuff
Skeptic quod gratis asseritur, gratis negatur

I'm affraid a lot of US companies have fallen into this thinking including Chrysler's support of our "test market" CRD's

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Atlantic Blue 06 CRD Limited (his)
Joined by a 2000 XJ Classic (hers)

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2006 Pearl Green CRD
Magnaflow 2 1/2" Cat Back
KJ Extra Leg Room Brackets, Carter Lift Pump, V6 Airbox, ORM
Fuel cooler, Oil Separator, Progard 7
Gauges EGT Boost Trans Temp Oil Pres, Michelin LXT AT2 245 70 R16
7,000# Draw Tight hitch, PML EX Deep Trans Pan
Centrifuge, SunCoast, Transgo, RAM TCM, InMotion Stage 2
Wife's 99 TDI VW Beetle

I bought a used SP diesel module from somebody on this forum about 2 years ago. On arrival there was something wrong with the wiring harness.

I contacted SP diesel and asked them if I could buy a harness separately. Then they told me to just send the entire unit in and that they would be replacing the entire unit with a brand new one. Isn't that awesome customer service?

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2005 CRD Sport
Mods: Glasspack, OME HD Struts & Springs, 2" Daystar lift,
255/70/16 General Grabber AT2's on MOAB's
ORM&EHM with great success!
TJM T17 Bumper, 50W KC HID's

I never had a problem with Painless myself. I think alot of bad service experience has to do with who it is you get on the phone. I have noticed more times than not, if I call many times in a row, each time getting someone different, I get a different answer and/or response. I fully believe its lack of training and personal drive in the people you talk to on the other end. Same reason you usually get better service at a 4star resteraunt than some podunk national fast food chain. Quality of training and employees!!!

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2005 Black CRD KJ____Full GDE turbo kit, EHM, 6.5L GMCTD lift pump, euro tq conv, 31" Duratracs on 15x7 Procomps w/3.75"bs
2.5" lift, full skids, Super Skink Sliders, front JBA Steel Diff w/True-Trac___Powertax "No-Slip" locker rear
Tow Rig: 2003 Silver 2wd Dodge 2500 reg. cab 5.9 Cummins (highly modded with 550hp/1200tq+)

Is that like Military Intelligence or Honest Politician?

Just asking b/c it struck me as a funny.