Last Friday,3/28/11,I took my wife CRD to dealer to have the torque converter replaced,for the 2nd time.I drove up there +it didn't act up till I got on the lot.Went in+told the service writer who I was(had an appt.already)+what was the problem.I also said it throws an occasional CEL.He says ok,but it will probably be Monday before they can look at it.Fine,I say,no problem.I get a call Monday afternoon from the writer,At Jeff Wyler CJD in Batavia,Ohio,to call him.He proceeds to tell me the EGR is bad,needs replaced+the fuel head is cracked +leaking fuel.I asked about the torque converter+he says these HAVE to be fixed before they will look at the torque converter,for about $900.00!The CRD has 66k on it+7/70 warranty.No, he says,they are not covered.Ok I say,Just fix the converter.No,he says,You HAVE to pay to fix these FIRST!Then we'll look at the converter.I tell him no way+I'll be up to pick it up.
I get there to pick it up+figure I'll check under the hood.The airbox cover is off+the engine cover is missing.He has to call the mechanic at home who says"It's sitting on top my toolbox,I forgot".I put those back on +start it up to leave.It starts shaking,smoking+shuddering!I go+get the the service manager,Dave King,to show him this.I tell him it wasn't doing this when it came in.He says well you must have brought it in for something!I tell him what it was doing before(converter shuddering,but engine ran fine)+he says that sounds like the torque converter!I tell him thats right.He looks at the paperwork+says I have to fix this before they will look at the converter,$900.00.I can't get him to understand that the engine ran fine before,just had the converter shudder.He just walks away.Had to have it towed home,as it wouldn't make it off the lot.THANK YOU,Jeff Wyler CJD service!!
