now i know why they call them a stealership

vincennescrd · **Posted:** Tue Apr 12, 2011 2:56 pm

Long story short i broke my arm at work so i have been unable to do my own servicing on my vehicles. So i take my crd to westport auto in westport illinois and they charged me 197.67 for a oil change and fuel filter change. i really thought that was very unreasonable so i told them. of course they tried to back up there price and i got mad. well to shortin it up i was told not to come back for any servicing. what do you guys thank :evil:

Snowy · **Joined:** Sat Jan 16, 2010 3:00 am **Posts:** 42

While it does seem high, the real question is, did they give you a written estimate beforehand and did you acknowledge it with a signature before they went ahead and did the work?

If so, you're probably SOL. If not, they have clearly skirted standard practice and quite probably, the law. Check your local/state regulations.

I don't remember the last time I took my vehicle in for service, anywhere, where the shop failed to provide me with a written estimate beforehand.

vincennescrd · **Posted:** Tue Apr 12, 2011 3:20 pm

I signed nowhere period

vincennescrd · **Posted:** Tue Apr 12, 2011 3:25 pm

On a happier note the jeep sure runs smoother

JL Rockies · **Posted:** Tue Apr 12, 2011 4:07 pm

Oil is expensive, oil filter plus .4 hrs is what our dealership charges for lube rack services. I have no idea what a MOPAR filter costs retail but AllData says the filter pays .3 hrs. I'm not sure what a shop retail hour is there, but in these parts is $125. So if you went to a Jeep Dealer in SLC your labor charge would be $75 plust the price of expensive oil, oil filter and fuel filter... seems pretty standard to me.

papaindigo · **Posted:** Tue Apr 12, 2011 4:19 pm

Lube, oil and filter at my regular local repair place, not dealer, runs just under $80 and includes rotate, check brakes, and look at CV joints and such while on lift. Not a bad price since Mobil 1 runs about $50 for 6qts even through Amazon. I will admit to being a long time regular customer so I'm getting some of this at a serious discount as I buy tires there too. That said just a oil drain and fill with a filter at the dealer shouldn't be much more than that. The fuel filter NAPA cost is about $25 for a WIX and I'd assume a dealer markup of about double plus they probably hit you for 1/2 hour labor at $80+ per hour plus $5-10 for shop "supplies" and "disposal" fees. So $80+50+40+10=$180 so the $197 you got hit with is not too surprising but you should have been told the cost up front. Rather horrible though for a DIY project cost on the order of 1/2 that and 30 minutes or so of your time, not counting dropping off the used oil at an appropriate location.

I know it shocks the socks off me but then the days of $25 for a decent alternator and $35 for a really good one at your local parts store have gone the way of gas for $0.159 in a price war or $0.259 with no war and diesel for $0.189 all the time. I hate to say it but some of us older farts have trouble dealing with the change from the days where putting in $1.00 US worth of fuel was like 1/4-1/2 a tank depending on what you drove. Putting it another way back then my fuel cost was less than $0.01 per mile. Oh well.

vincennescrd · **Posted:** Tue Apr 12, 2011 4:36 pm

When I get home I'll write it up. I'm just not used to that as I have always done them myself

Wobbly · **Posted:** Tue Apr 12, 2011 6:53 pm

O'Reilly has Mobil 1 0W-40 for $4.99 a quart. Not sure if the sale includes Mobil 1 Turbo Diesel Truck 5W-40 at that price. The Wix oil filter was $5.99.

Some consolation when feeling screwed by a business is to leave a review for it on the net. The review will show up when Google Map is used by someone searching for a Jeep dealer in your area. Of course, if I get exceptionally good service, I also leave a review.

BlackLibertyCRD · **Posted:** Tue Apr 12, 2011 8:37 pm

Doing it yourself and taking it to a dealer is like comparing apples to oranges. At a dealer they have to cover big overhead so the part going to be much more and the labor about $100 per hour for a minimum of one hour. If you had it done it here in the Northwest you would of paid more.

now i know why they call them a stealership

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