Why are you shouting (all caps)?
Reason you can't get support from JBA is that they no longer make the lift kit. BUT...the shocks are from QA1 so if you go and look through their online catalog you can find their dual adjustable coilover shocks. Our Jeep Liberty will not be listed but the part number on your old shock should be on the face of the piston rod or you can browse through and match up the characteristics.
I think someone posted earlier about the part number from QA1, have to search for it. They had the same problem as you did.
Found it: it was on the other Jeep KJ forum...This is what the posted:
"....JBA ended up getting back to me and they recommended the
QA1 Proma Star
Double bearing
11.625in /16.875in
Part # SKU: DD501
For a direct replacement...."
https://www.qa1.net/automotive/suspensi ... ver-shocksHope this helps.