krb wrote:
For what it's worth, I've bought plenty from RockAuto and the pictures don't always match the product. They can be close but not exact. Not sure why but with probably hundreds of thousands of parts they get mixed up or outdated?
As I understand it (read: could be completely wrong on this): Roackauto buys a lot of closeout / fire sale / going-out-of-business inventory. Not 100% of what they sell falls into these categories, but a measurable amount does. Because of this, they may be selling parts that have had their designs revised over time and won't necessarily update photos with ones that they've taken.
Example: a few months ago, I bought a water pump for one of our other vehicles. The car dates from the early '80s, and the pump that arrived had clearly been sitting on a shelf somewhere for years if not decades. It looked a little different to the one that was pictured (which in this case was OK by me, since I was aware of the changes), but was the correct fit. By the same token, I ordered a set of swaybar bushings and end links for the KJ a few weeks ago, and those turned up in what was clearly current-run brand-new Moog packaging.
And, yep, they've just flat-out sent the wrong item before. This wasn't as much of a problem when they still had support people who answered a phone, but since they transitioned all support over to email-only it's become much more of a fight.