Has anyone had to make a claim to Aust Post for broken goods. I sent a moblie phone in an express post bag.. it was in a leather sleeve, then wrapped in bubble wrap & then in plastic. However the screen has been cracked.

I've filled out an online form and wanted to know if anyone has gone down this path.
CD

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Member No: 152595
Susky Bro V The Highlander Terminator, got it Wuggs

Lifted by CRDSTU
265/70/16 STT's on 16x8 Chrome Soft 8's
CDKJ

69.3 The person releases Australia Post from and indemnifies Australia Post against any action, proceeding, claim, demand or prosecution arising from or in connection with any loss, damage, injury, illness or death to any person or property, misdelivery including delivery otherwise than to the addressee, delayed delivery, early delivery or failure to deliver or any other loss or damage of any kind.

73.1 Notwithstanding clauses 68 and 69, where an article has been lost or damaged in the course of carriage otherwise than by registered post, Australia Post may in its absolute discretion elect to replace or repair the article or pay to the claimant an amount equal to:

73.1.1 the replacement value of the article;

73.1.2 the cost of repair of the article; or

73.1.3 up to the sum of $A50,

WHICHEVER IS THE LESSER, together with a refund of postage paid on the carriage of the article which shall not include any fees paid in respect of the Extra Cover, registered post or cash-on-delivery services provided however that where the refund of postage relates to postage paid on a prepaid registered post envelope the refund shall be the amount paid for the envelope.

73.2 Australia Post may defer a decision under this clause for such period of time as Australia Post may reasonably require to determine whether the article has been lost or damaged.

73.3 Nothing in this part prevents Australia Post from, in its absolute discretion, providing to the customer a refund of postage on an article whether or not the article has been lost or damaged.

74.1 No amount which is permitted to be paid under this part shall be payable for loss or damage relating to the carriage of articles:

74.1.3 which, in the reasonable opinion of Australia Post, were not or could not be adequately or appropriately packaged for carriage; or

74.1.4 where in the reasonable opinion of Australia Post, the loss or damage arises from inspection or repacking of the article by Customs or Quarantine, as permitted by law; or

74.1.5 where Australia Post upon making reasonable enquiries is unable to determine the extent to which damage was caused or contributed to by Australia Post.

http://auspost.com.au/statutorydocuments/generalpostalservices/frame.htm

or in other words, if they are feeling EXTREMELY generous they MAY pay you up to $50 IF THEY FEEL LIKE DOING SO.
Best of luck mate - let us know how it turns out.

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November 2006 2.8 CRD manual, CRDSTU front springs, King HD rears, Polyairs, LT245/70R16 Pirelli Scorpion ATRs, DP chip, Airflow snorkel
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I will Chris.. I can see a small ray of light

_________________
Member No: 152595
Susky Bro V The Highlander Terminator, got it Wuggs

Lifted by CRDSTU
265/70/16 STT's on 16x8 Chrome Soft 8's
CDKJ

If you get no satisfaction out of Australia Post, then take it to the next level and report it to the Communications ombudsman.

From my experience, Aust. Post will then remedy the situation in your favour very quickly. (they hate external investigations from other govt. departments)

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