Jeger wrote:
alljeep. Reading your post even makes ME mad. The TSB is VERY clear that it is to be done when the vehicle is in. no matter what reason!! Stupid Stupid people

Man I really want someone to give a report on this TSB, and I sure hope I dont get the same runaround that seems to be so common. If was you I would be moving up through the ranks pretty quickly with an crap they give you. And make sure they know about it. Unless of course you have had a good experience otherwise and this is the first hiccup in the relationship.
I just called and it's done. They could not reproduce my delayed shift into reverse problem (separate from the over night prolonged period one). They "found that the reflash TSB did apply and reflashed the TCM and ECM."
I will not be able to really test drive it until tomorrow now that I'm stuck at work all day.
They did settle once and for all that because I had the original transmission oil cooler return filter TSB done, they would not do the latest one that replaces both the oil cooler return filter AND the main sump filter, even though it says to never replace just one. So, I've exhausted all resources and have been as proactive as I can with the Jeep - let's hope it works. Maybe the shudder will finally be gone.
The only reason they did the reflash TSB was due to actually finding the 53mph shudder I have, even though it states to do it with no symptoms required. It was documented that they found it(shudder) in the test drive, and this is their attempt at a fix - so I was told - and they could not reproduce the shudder again. Which means nothing to the rest of us as it's intermittent anyway - so, it is what it is.
Anyone trying to get this done has to remember, the vehicle has to be in for some other kind of service first - as that is the only requirement to getting it done - AND BRING A COPY OF IT FOR THEM, AND ONE FOR YOU, TO ARGUE OVER. For me, being in for service was investigating the 53mph shudder.
I think this is a corporate problem. Until very recently, the service guys only see TSBs due to symptoms and problems - as it should be. Now, it appears to be kind of an undeclared recall - but DC has not told the service guys, so they operate under the old, but correct, theory that all TSBs are in existence to solve active symptoms - not "enhance performance" as this one states. It is interesting to note, the reflashes from a few months ago specifically state "improved durability" and now that wording is removed and replaced with "improved" or "enhanced" performance.