KJ04 8/20/05

What were your results with warranty at the dealership?

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Slightly modified Lt. Khaki 3.7 2004 LTD 4X4. Purchased new 8/6/03.
What I don't have....A Mag light mounted to my seat.
Original Old L.O.S.T. #000354

Nick's Pics & Mods click here: http://www.cardomain.com/ride/531173
http://www.survivaltopics.com/forums/

I was initially denied at two dealerships. At that point I was going to suck it up and pay out of pocket. When I went in to get some parts about two weeks later, the service rep comes up to me and says that an unmodified Liberty blew their housing as well. He covered his and felt bad that he didn't cover mine since in his eyes the excuse of it being modified no longer held water. He said it helped that I didn't go ranting and raving when they initially declined it. It seems that my service manager knew someone at regional that was more inclined to the "It's a Jeep" philosophy and referred it to him. I had to wait two weeks for the OK but in the end it was covered.

Good Luck!

Dave

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2005 Black CRD Sport
All J CRD Frankenlift with 500 fronts, Boulderbars, and Superskid
Kilby Gas Skid
Yukon Rear Axles
265/75 16 TrXus M/T's and Bridgestone Revo's
Fumoto Valve
Aero Turbine 2525
Rock Lizard Komodo Bumper
Sundance Custom's Front Bumper

1yr ago in July (IIRC) at Camp Jeep trail guide training, dealer fixed, no problems

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99 TJ
71 C101
04 KJ
03 SFA KJ Sport
LOST JEEPS So-Cal

KJ'02 10/01

Dealer fixed without question. Got phone calls from Dana weeks later.

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Duct tape is like the force, it has a DARK side, a light side and holds the universe together.
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Lost # 00005
'02 KJ (Liberty1 lets me drive if I am good.
'01 TJ My toy
'46 CJ2A, '49PW, '56 L226, '67 CJ6E, '89 Wag

OK guys, thanks for posting. Now I need some more help, the service manager called the regional Powertrain Tech Center for this area (Detroit) and was turned down for warranty repair. I was told to take this up with customer service at 1-800-992-1997.

Now I need more help from you guys. Could you please provide the last 6 digits of your vin numbers and the name and location of the dealership that performed the warranty repair.
Please also state if you were stock or modified when your housing broke.

Thanks for the help,
Nick...KJ04

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Slightly modified Lt. Khaki 3.7 2004 LTD 4X4. Purchased new 8/6/03.
What I don't have....A Mag light mounted to my seat.
Original Old L.O.S.T. #000354

Nick's Pics & Mods click here: http://www.cardomain.com/ride/531173
http://www.survivaltopics.com/forums/

If you can, try to take as many pictures of the damage as you can including close up shots inside crack. That way you might be able to prove to the company if there was a flaw in the casting or any other defect.

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2002 Liberty Limited
2.5" Rusty's Coil Lift + OME 927 springs + 1/4" spacers
265x70 Revos
Warn 4x Floods
ARB bumper
TeraFlex extended front bumpstops
Rock Lizard Skink Super Sliders
Bosch Size 86 battery
Jeepin by Al's 4.5 UC Arms
Kryptonite Differential Cover
JBA Bolt on KJ Tri-Angulated 4 Link

It would be a good idea to keep the VIN numbers (last few digits) + dealer name/location around permanently, just in case people blow their front diffs again in the future they can reference this information.

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DIRTY KJ :: flickr photostream
"Primitive life is very common and intelligent life is fairly rare ... some would say it has yet to occur on Earth" --- Stephen Hawking