Discriminated By A Dealership? (Kinda Long)

moose · **Posted:** Fri Nov 10, 2006 7:48 pm

I take offense to your thread title. All it sounds like is that you ran into a sales person who wanted to dump you for a better prospect, or a GM who didn't want to let a non-buyer take the hemi on the road. Stupid - yes, but jumping into a victim mentality won't help. We have enough problems in this country with that. If you had problems in the past, why are you there again?

Now a bad dealership is Salem Chrysler in Dayton, OH. My in-laws went in to get a hot model, put down $500 cash for a deposit prior to the test drive. If they were happy, they'd sign on the line in 20 minute. They drove back in and said they'd take it, but they had sold it out from under them on the test drive. "Sorry, we'll mail you a check for your deposit". Now talk about your crap dealers.

Gentleman · **Posted:** Fri Nov 10, 2006 8:32 pm

There is a recall on the Aspen its F48, involves the right steering knuckle being improperly manufactured and could break

Bob

Jeepjeepster · **Posted:** Fri Nov 10, 2006 8:42 pm

moose wrote:

I take offense to your thread title. All it sounds like is that you ran into a sales person who wanted to dump you for a better prospect, or a GM who didn't want to let a non-buyer take the hemi on the road. Stupid - yes, but jumping into a victim mentality won't help. We have enough problems in this country with that. If you had problems in the past, why are you there again?

Now a bad dealership is Salem Chrysler in Dayton, OH. My in-laws went in to get a hot model, put down $500 cash for a deposit prior to the test drive. If they were happy, they'd sign on the line in 20 minute. They drove back in and said they'd take it, but they had sold it out from under them on the test drive. "Sorry, we'll mail you a check for your deposit". Now talk about your crap dealers.

Now that would cause some big problems. I would take it back out and hit a pole. :evil:

moose · **Posted:** Sat Nov 11, 2006 12:04 am

Jeepjeepster wrote:

moose wrote:

I take offense to your thread title. All it sounds like is that you ran into a sales person who wanted to dump you for a better prospect, or a GM who didn't want to let a non-buyer take the hemi on the road. Stupid - yes, but jumping into a victim mentality won't help. We have enough problems in this country with that. If you had problems in the past, why are you there again?

Now a bad dealership is Salem Chrysler in Dayton, OH. My in-laws went in to get a hot model, put down $500 cash for a deposit prior to the test drive. If they were happy, they'd sign on the line in 20 minute. They drove back in and said they'd take it, but they had sold it out from under them on the test drive. "Sorry, we'll mail you a check for your deposit". Now talk about your crap dealers.

Now that would cause some big problems. I would take it back out and hit a pole. :evil:

Needless to say, the Libby didn't come from them. (nor any other vehicles)

desertkj · **Joined:** Mon Jan 30, 2006 8:24 pm **Posts:** 677

moose wrote:

I take offense to your thread title. All it sounds like is that you ran into a sales person who wanted to dump you for a better prospect, or a GM who didn't want to let a non-buyer take the hemi on the road. Stupid - yes, but jumping into a victim mentality won't help. We have enough problems in this country with that. If you had problems in the past, why are you there again?

Now a bad dealership is Salem Chrysler in Dayton, OH. My in-laws went in to get a hot model, put down $500 cash for a deposit prior to the test drive. If they were happy, they'd sign on the line in 20 minute. They drove back in and said they'd take it, but they had sold it out from under them on the test drive. "Sorry, we'll mail you a check for your deposit". Now talk about your crap dealers.

I completely agree with Tokyojoe, a lie is a lie, i would have been much less offended if they had said, "we arent interested in letting you put the miles on the vehicle", than having us stand outside for 20 minutes and then making up a story about the recall and wasting our time, which as I said, we are (were) genuinely interested in the Aspen, just not able to buy it exactly today. Did I mention we had gotten a flyer from them in the mail saying "come see and test drive our 07s"? And honestly, Moose, you "take offense to that"?! I dont see why you're jumping down my throat for my opinion regarding proper business etiquette.

wendell · **Posted:** Sat Nov 11, 2006 9:28 am

Not to pee on your parade or anything, but I sold dodges for a while, It's very hard to make a consistant living selling cars, it's feast or famine. Unless somebody is crazy enough to pay sticker on a new car, the salesman gets what they call mini dealed. You make 100.00$ on a new car sale. The average per salesman is 10 cars a month, if all 10 were new cars, thats 1,000.00 $ for that month, you can however make more money on used cars. The point being, if you didn't fill out the card, didn't plan on buying, just wanted to drive, you were what we call a site see'er. So while the salesman was dealing with you a nonbuyer, he could be loosing a sale where he might make a buck to feed his family for that month. I didn't think at it that way myself, first of all, you never lie, it's just wrong. Second of all, every customer is a potental buyer, if not today, down the road. If you treat them right, they'll be back. People don't buy cars, they buy the salesman, you can get the car anywhere. I was to nice and honest, I made more friends than customers, I couldn't make a living at it because I wouldn't lie or rip people off. I just wanted to explain how she was looking at it, but I agree with you. I'm sure your mom will buy a car, and it won't be from there, so who has the last laugh !!!!

desertkj · **Joined:** Mon Jan 30, 2006 8:24 pm **Posts:** 677

wendell wrote:

Not to pee on your parade or anything, but I sold dodges for a while, It's very hard to make a consistant living selling cars, it's feast or famine. Unless somebody is crazy enough to pay sticker on a new car, the salesman gets what they call mini dealed. You make 100.00$ on a new car sale. The average per salesman is 10 cars a month, if all 10 were new cars, thats 1,000.00 $ for that month, you can however make more money on used cars. The point being, if you didn't fill out the card, didn't plan on buying, just wanted to drive, you were what we call a site see'er. So while the salesman was dealing with you a nonbuyer, he could be loosing a sale where he might make a buck to feed his family for that month. I didn't think at it that way myself, first of all, you never lie, it's just wrong. Second of all, every customer is a potental buyer, if not today, down the road. If you treat them right, they'll be back. People don't buy cars, they buy the salesman, you can get the car anywhere. I was to nice and honest, I made more friends than customers, I couldn't make a living at it because I wouldn't lie or rip people off. I just wanted to explain how she was looking at it, but I agree with you. I'm sure your mom will buy a car, and it won't be from there, so who has the last laugh !!!!

Yep. I definitlely can see the mentality, but as you said, it isnt beneficial in the long run. A few years ago, they were trying to decide how to replace the truck. They did basically the same thing with a Dodge dealer. They test drove a Cummins Turbodiesel and loved it. So, they told them they'd be back in a few months after they had figured out money and done financing their own way. Guess what? Theres now a Dodge Ram 3500 Cummins Turbodiesel in the garage and they went back and dealt with the same guy and spent $40K on a truck there. Plus they recommended that dealer to a friend, who did the same thing.

Bgame · **Posted:** Sat Nov 11, 2006 12:49 pm

Skipperb wrote:

Discriminated By A Dealership
NOT, why did you tell them you were not planing on buying for a year
there impression (maybe a joy ride then shop around for better Deal)
Don't want to fill a Questionnaire ( just want to log free miles )
Its Bad that they were rude, But there is not many places that will let anyone test drive unless they think you will Buy. And hot many who will let you go by yourself usually that salesperson rides with you. The General Manger is probley why she was gone so long But it still does not require beeing rude.What have outher dealers told you when you went to them.

Ditto.... I agree 100% There is nothing worse than a nose picker......

dynamike · **Posted:** Sat Nov 11, 2006 1:11 pm

Just go to another dealership................
There are PLENTY of GOOD dealerships in the valley......!!!!!!!!!!!!!!!!!!

RFCRD · **Posted:** Sat Nov 11, 2006 9:06 pm

wendell wrote:

Not to pee on your parade or anything, but I sold dodges for a while, It's very hard to make a consistant living selling cars, it's feast or famine. Unless somebody is crazy enough to pay sticker on a new car, the salesman gets what they call mini dealed. You make 100.00$ on a new car sale. The average per salesman is 10 cars a month, if all 10 were new cars, thats 1,000.00 $ for that month, you can however make more money on used cars. The point being, if you didn't fill out the card, didn't plan on buying, just wanted to drive, you were what we call a site see'er. So while the salesman was dealing with you a nonbuyer, he could be loosing a sale where he might make a buck to feed his family for that month. I didn't think at it that way myself, first of all, you never lie, it's just wrong. Second of all, every customer is a potental buyer, if not today, down the road. If you treat them right, they'll be back. People don't buy cars, they buy the salesman, you can get the car anywhere. I was to nice and honest, I made more friends than customers, I couldn't make a living at it because I wouldn't lie or rip people off. I just wanted to explain how she was looking at it, but I agree with you. I'm sure your mom will buy a car, and it won't be from there, so who has the last laugh !!!!

Can not agree with you more. I briefly worked for a popular Chevy dealer in NE Ohio which was playing the same game (you might know of them, the "American and proud of it" guys?). Unfortunately, it take a some time on the inside to learn a dealer's internal workings and how the management treats both the customer and their employees. Keep in mind, I was already experienced in sales (financial services and commercial equipment) and well versed in building a sale. When I wasn't willing to slam grandma to the mat, their vultchers moved in blew every deal. When I was able to look at sales volume, commissions earned, talk to several other reps, and most of all learned that they were going to stiff me on my promised base salary, it was time to leave (quickly).

RFCRD · **Posted:** Sat Nov 11, 2006 9:11 pm

desertkj wrote:

OK, so I went with my mother to a local dealer in order to test drive a Chrysler Aspen. No intention of buying one today, but in the next year or sooner they are plannng on getting another vehicle. We made this clear and then refused to fill out a questionairre becuase the dealership has harasssed us previously with sales calls shrouded as service calls (which we reported). We see one with the Hemi that we wish to test drive. The lady (who was rude from the beginning) disappears for 15 minutes with us waiting and comes back out saying we cant test drive the vehicle. She says there is a recall on the HEMI and that is isn't road worthy.

I hate to break the news to you. It's a bad omen when you can't test drive a brand new vehicle because the dealer says it has safety problems. Judging from my DC experience, I would choose another vehicle and manufacturer.

alpnst · **Posted:** Sat Nov 11, 2006 11:04 pm

Quote:

Ditto.... I agree 100% There is nothing worse than a nose picker......

I couldn't disagree more! I am the kind of person who researches things to death before I buy. When I was buying my CRD I test drove and test drove vehicles to make sure I liked what I was getting. I told the dealers I went to up front that I was looking at a Jeep Liberty CRD, mind you I just didn't test drive Jeeps, and every single one of them was willing to let me drive anything I wanted. If they hadn't I would definitely never go back to that dealer. In fact if they asked me to fill out a credit app. first I would have walked out. My finances are none of their business, I wouldn't be looking at a car if couldn't afford it. It is all about customer service in my book! In fact I would rather pay a little bit more for something to have great customer service! Just my 2 cents.

moose · **Posted:** Sun Nov 12, 2006 12:35 am

desertkj wrote:

I completely agree with Tokyojoe, a lie is a lie, i would have been much less offended if they had said, "we arent interested in letting you put the miles on the vehicle", than having us stand outside for 20 minutes and then making up a story about the recall and wasting our time, which as I said, we are (were) genuinely interested in the Aspen, just not able to buy it exactly today. Did I mention we had gotten a flyer from them in the mail saying "come see and test drive our 07s"? And honestly, Moose, you "take offense to that"?! I dont see why you're jumping down my throat for my opinion regarding proper business etiquette.

Look, I AGREE with your opinion that salespeople that are rude and lie should not be tolerated; however I just hate it when someone claims discrimination, when there could be other reasons, such as stupid policies or lazy sales people (or then the post a page back about it really having a recall). I guess the biggest thing that bothered me is your choice of words. I don't see how you were discriminated against. I see how you were treated poorly by a rude sales person, but not discriminated against (unless it's discriminated against for not being a buyer, which, to me, doesn't seem like discrimination, but maybe it does to you). Also, based on a quick google, it looks like some Aspens have had a steering safety recall http://www.motortrend.com/cars/2007/chrysler/aspen/recalls/index.html. She may not have meant that the motor had a recall, just the unit with the HEMI motor had a recall, which is not related to the motor. I don't know if it's true, but it's plausible. Did she offer to let you take out a different Aspen?

Jeepjeepster · **Posted:** Sun Nov 12, 2006 12:51 am

Ahh, that would of been some quick thinking. Ask her if you could take another one out.. Would of loved to hear what she said after that.. :lol:

Uhh, I believe all the engines are under a recall.. Not just the Hemi? :roll:

moose · **Posted:** Sun Nov 12, 2006 1:02 am

Jeepjeepster wrote:

Ahh, that would of been some quick thinking. Ask her if you could take another one out.. Would of loved to hear what she said after that.. :lol:

Uhh, I believe all the engines are under a recall.. Not just the Hemi? :roll:

the recall has nothing to do with the engine, just the manufacture date.

bmg9b · **Posted:** Sun Nov 12, 2006 10:29 am

Jeepjeepster wrote:

Ahh, that would of been some quick thinking. Ask her if you could take another one out.. Would of loved to hear what she said after that.. :lol:

He edited his first post a few times, I read the story when he first posted it (because I have no life and STAY on lost), and I think he may have taken out some important details:

I think the way he had it typed at first was that he and his mother had test driven the non-Hemi Aspen previously that day. When they went to leave they saw a Hemi version of the Aspen and asked to test drive it, even though they said they were not interested in buying for a while. THIS is when the sales staff said that is was not able to be driven. I know this doesn't make it right, but at least it puts a new dynamic on the story.

If this isn't the way it happened, and he just typed the story wrong on accident (which would explain needing to edit the post), I apologize.

desertkj · **Joined:** Mon Jan 30, 2006 8:24 pm **Posts:** 677

bmg9b wrote:

Jeepjeepster wrote:

Ahh, that would of been some quick thinking. Ask her if you could take another one out.. Would of loved to hear what she said after that.. :lol:

He edited his first post a few times, I read the story when he first posted it (because I have no life and STAY on L.O.S.T.), and I think he may have taken out some important details:

I think the way he had it typed at first was that he and his mother had test driven the non-Hemi Aspen previously that day. When they went to leave they saw a Hemi version of the Aspen and asked to test drive it, even though they said they were not interested in buying for a while. THIS is when the sales staff said that is was not able to be driven. I know this doesn't make it right, but at least it puts a new dynamic on the story.

If this isn't the way it happened, and he just typed the story wrong on accident (which would explain needing to edit the post), I apologize.

No. We hadnt test driven the non-Hemi, becuase the HEMI is mainly what they are interested in. And sorry Moose, I see where you are coming from now. I did edit the post for clarification and I removed the dealer name, because I'm kinda realizing it wasn't THAT big of a deal, just a little offensive at the time. Plus, we'll go to another dealer that we remembered that was very accomodating when we were considering getting a Caliber (almost traded in the KJ on it, phew..good thing that didnt happen)

moose · **Posted:** Sun Nov 12, 2006 11:44 am

no worries. it would just be ironic if it really was one of those aspen that had the safety recall...

RFCRD · **Posted:** Sun Nov 12, 2006 7:46 pm

alpnst wrote:

Quote:

Ditto.... I agree 100% There is nothing worse than a nose picker......

I couldn't disagree more! I am the kind of person who researches things to death before I buy. When I was buying my CRD I test drove and test drove vehicles to make sure I liked what I was getting. I told the dealers I went to up front that I was looking at a Jeep Liberty CRD, mind you I just didn't test drive Jeeps, and every single one of them was willing to let me drive anything I wanted. If they hadn't I would definitely never go back to that dealer. In fact if they asked me to fill out a credit app. first I would have walked out. My finances are none of their business, I wouldn't be looking at a car if couldn't afford it. It is all about customer service in my book! In fact I would rather pay a little bit more for something to have great customer service! Just my 2 cents.

The funny thing about trying to buy a CRD late in the Summer of '05 was the lack of incentives made it an easy walk-away or take your time purchase. Everyone manufacturer was giving huge discounts, DC wasn't doing anything on the CRD. I walked away once leaving them with my phone number and a small clue at to what I was willing to pay. The second time, it took them almost an hour of phone calls but they eventually accepted my offer. They still had a difficult time with the concept of me writing a check. Still ended up financing a token amount just to get one of their rebates.

Bgame · **Posted:** Mon Nov 13, 2006 10:02 am

alpnst wrote:

Quote:

Ditto.... I agree 100% There is nothing worse than a nose picker......

I couldn't disagree more! I am the kind of person who researches things to death before I buy. When I was buying my CRD I test drove and test drove vehicles to make sure I liked what I was getting. I told the dealers I went to up front that I was looking at a Jeep Liberty CRD, mind you I just didn't test drive Jeeps, and every single one of them was willing to let me drive anything I wanted. If they hadn't I would definitely never go back to that dealer. In fact if they asked me to fill out a credit app. first I would have walked out. My finances are none of their business, I wouldn't be looking at a car if couldn't afford it. It is all about customer service in my book! In fact I would rather pay a little bit more for something to have great customer service! Just my 2 cents.

I can tell that you do not own a busness and most likley never will. I fell a law should be passed that no one can purchase and thing until they have had to wait and serve the public for one year. Until you have waited on the public for a living you will never understand....

Discriminated By A Dealership? (Kinda Long)

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