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PostPosted: Wed Dec 13, 2006 11:01 am 
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Unfortantly I didn't major in English in college so sometimes I express myself poorly and then there are time people read something into a statement that is just not there in the first place. Some people just like to complain and would never be able to be pleased. Some write and complain about me, when who they should be is D/C. Some are just guilty of being PIA and whinners, none here are like that though.


My guess or assumpsion is that groucho really didn't read my statement correctly, I didn't say everyone having problems have created there own problems, I did say that some were caused by dealer, some by owner, some by both dealer and owner, and that all this was stemming from a production mistake from D/C,, also that some people never learn to take care of the diesel, maybe a gasser too. I have emailed D/C 3 times since owning the CRD about the lack of proper support to dealers and owners, and the stupidity of letting a Jeep only dealer sell the CRD without a trained diesel tech at the dealer. But you would think, I may be going to far here, that before you bought a vehicle from a dealer you would check out the parts and service dept to see how well your vehicle will be treated or cared for when in for service. When I bought our first VW TDI I went to 3 other VW dealers before I found one that impressed me enough to have me buy a car from, I would rather pay a few dollars more to buy from a dealer with a excellent P&S dept for peace of mind. Just as when I bought a Toyota I ended up buying from a dealer not 2 miles from me, but 90 miles from me because of service & parts dept. I still managed to get a lemon though, I guess it happens. Local Ford/Toyota dealership is always screwing the public by poor quality of work or not doing the work a person pays for having done.

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PostPosted: Wed Dec 13, 2006 11:25 am 
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I recieved the customer satisfaction notice on Monday, I called the local dealership and the guy I spoke to knew nothing about it! So yesterday I drove there to see what the deal was. I showed the guy the letter (He made a copy as I wanted to keep the original) I asked what the procedure would be? He went off for about 15 minutes then came back and tried to tell that they would only replace the TC if there was a rattle! I pointed to the sentence in the letter that stated the dealership will replace the torque converter, He said they do a test and if there is a rattling sound then it would be changed! He arranged a test for 9am this morning, because I had a feeling he knew s*** My boyfriend called to ask a few questions and talked to someone different and was told straight away that they could order it and they would have it there to be able to do the work today, so my libby is there right now having the work done. Will wait and see what the results are. I asked them to print out the 36 pages which they did. The service person told me that the replacement TC is not the same as the original, I have tried to look up the part number for the TC but have had no success.
Will let you know the result.

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PostPosted: Wed Dec 13, 2006 12:02 pm 
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I also have a 2006 Liberty ltd crd, and I'm also a sales manager for a chrysler dealership. i had one problem with the tranny which turned out to be not the tranny at all, but a short in the tranny temp wire shorting on the altenator bracket. Took 4hrs of one of our techs time to find it because startool could not. Many of the problems with these vehicles are created by user error or lack of experience. Many have been modified outside oe spec. Many are driven like race cars with performance mods increasing the already incredible torque. Race cars are driven hard for one race on one day then rebuilt. Why pound the doo doo out of something you own and then cry about it! If you have leased it, good news send it back to chrysler at lease maturity, if you bought it, want longevity, leave it stock, drive it sensibly. If you bought it and can't afford to trade it , but are worried about future costs, buy an actual chrysler service contract(ext warranty). Protects you, protects your vehicle and holds chrysler accountable to repair it. That includes tranny, cac, egr and what ever else is wrong. In closing note that there are literally none of these vehicles left for sale as new. Lots of people want them!

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PostPosted: Wed Dec 13, 2006 12:07 pm 
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oldnavy wrote:
Having talked with several techs, a couple of engineer's and all tell me the total torque or hp is not reduced for this recall, just that the power is throttled back for a split second while shifting and that this can be done without even being noticable if done proper without a drastic power cut back. Same deal with sudden full throttle at takeoff, the ECM will not allow a foot to the floor full throttle. There are several reasons for not doingh this, EPA and pollution constraints about exhuast, and the ability of the diesel to add sudden massive amount of torque faster then the tranny could handle. Take that into consideration with any new diesel currently on the market. They all have the problem MB, VW, VM, some models even handle the problem better then others by same maker.
:
That is what I said from day one about the F37 recall, because Ford does the same thing in the Lightnings, but someone pointed out it said 'across the band' or something to that affect, NOT just when it shifts, so it seems as though there is still conflicting information out there.

You can see the info in this thread. Per DC customer service this reflash does affect the whole wicket.

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PostPosted: Wed Dec 13, 2006 12:30 pm 
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dodgeramvan wrote:
I also have a 2006 Liberty ltd crd, and I'm also a sales manager for a chrysler dealership.

If you bought it and can't afford to trade it , but are worried about future costs, buy an actual chrysler service contract(ext warranty).


What if you can't afford to trade it, and can't afford the approx $2900 service contract? Also, a lot of us have had very poor dealer service so it can be frusterating to have to fork over another 3Gs to a coroporation for the privledge of being abused for a full 7 years.

What about the diesel engine warranty that is not defined clearly for anyone? How can we decide which warranty to buy when some are told they have 7/70 diesel, 7/100 diesel, 6/72 diesel, 3/36 diesel, and 5/100 diesel warranty(via chrystler press release) - but when you go in for service, the dealer computer has NO mention of a diesel engine and diesel components warranty.

My warranty book clearly states I have a 7yr/70000 mile diesel engine and component warranty, but I have a supplement that refers to a 7yr/100000 mile diesel warranty.

It's just complicated and confusing...

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PostPosted: Wed Dec 13, 2006 12:48 pm 
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valkraider wrote:
Yesterday my dealer did the recall and here is what the final invoice said:
Code:
RECALL F37
REPLACED TORQUE CONVERTOR AND FLASHED PCM AND TCM

QTY       FP NUMBER       DESCRIPTION
1         CECAF370         CONVERTER NO 210460
1         4669020           LABEL AUTHOR 140861
1         4275086-AB       LABEL GENERA 140861
4         5013457-AA       FLUID AUTOMAT 108101
2         5013457-AA       FLUID AUTOMAT 108101


Umm, only 6 quarts of tranny fluid listed? News flash - it takes 9 quarts , and 2 or 3 test drives to flush all the air out of the system, to get that tranny refilled after just changing the filters.

Word of advice - if you're still having a shudder after doing the recall, CHECK THE FLUID LEVEL IN THE TRANNY!!!!!

This would be the same bone-up they pulled on the filter TSB, listing an inadequate amount of fluid for refill.

If you're having the recall done on yours, I'd advise having at least 2 or 3 quarts of ATF+4 on hand. Ask the SA, tech, or check the service ticket to find out how much fluid they put back in. If it's anything less than 9 quarts, I'd be checking the fluid level before it even left the lot.

From experience, if the level is low, it'll take 2 or 3 short drives of about 5 miles or so, checking level and topping off in between, to get all the air flushed out of the tranny, cooler, and lines.

If that's the actual amount of fluid they list on the recall, only 6 quarts, then I'm just floored that DC still can't figure out something as simple as how much fluid the tranny actually holds.

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PostPosted: Wed Dec 13, 2006 12:53 pm 
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I got my CRD back from the F37 "recall" last night.

All in all, I'm satisfied with the performance of this vehicle after F37. If there is a reduction in torque it's slight (just as DCX says). The vehicle shifts at approximately the same rpm as it did before (I was concerned about when it goes into OD as I do a lot of highway driving). Acceleration off the line is still strong, and acceleration up to highway speed is good.

I'm not disappointed. :) I'm still in it for the long haul but I'm glad I've got an extended warranty.

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PostPosted: Wed Dec 13, 2006 1:55 pm 
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retmil46 wrote:
valkraider wrote:
Yesterday my dealer did the recall and here is what the final invoice said:
Code:
RECALL F37
REPLACED TORQUE CONVERTOR AND FLASHED PCM AND TCM

QTY       FP NUMBER       DESCRIPTION
1         CECAF370         CONVERTER NO 210460
1         4669020           LABEL AUTHOR 140861
1         4275086-AB       LABEL GENERA 140861
4         5013457-AA       FLUID AUTOMAT 108101
2         5013457-AA       FLUID AUTOMAT 108101


Umm, only 6 quarts of tranny fluid listed? News flash - it takes 9 quarts , and 2 or 3 test drives to flush all the air out of the system, to get that tranny refilled after just changing the filters.

Word of advice - if you're still having a shudder after doing the recall, CHECK THE FLUID LEVEL IN THE TRANNY!!!!!

This would be the same bone-up they pulled on the filter TSB, listing an inadequate amount of fluid for refill.

If you're having the recall done on yours, I'd advise having at least 2 or 3 quarts of ATF+4 on hand. Ask the SA, tech, or check the service ticket to find out how much fluid they put back in. If it's anything less than 9 quarts, I'd be checking the fluid level before it even left the lot.

From experience, if the level is low, it'll take 2 or 3 short drives of about 5 miles or so, checking level and topping off in between, to get all the air flushed out of the tranny, cooler, and lines.

If that's the actual amount of fluid they list on the recall, only 6 quarts, then I'm just floored that DC still can't figure out something as simple as how much fluid the tranny actually holds.
There is no need to lower pan and replace the filters to just replace the TC. That is about what it took to refill mine all total best I remember, but it can vary due to anount of fluid is lost out of cooler lines. My tech plugged the lines, and lost very little. I think all total the replacement was about 4 qts but I would have to ask him again to be sure.

That said the F37 says you only need 1 & 1/4 quarts, and the tech told me he had never seen a TC hold less the 2.5 to 3 qts. So it would be possible to just do the TC and only use 6 quarts.

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PostPosted: Wed Dec 13, 2006 2:06 pm 
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[What if you can't afford to trade it, and can't afford the approx $2900 service contract? Also, a lot of us have had very poor dealer service so it can be frusterating to have to fork over another 3Gs to a coroporation for the privledge of being abused for a full 7 years.

What about the diesel engine warranty that is not defined clearly for anyone? How can we decide which warranty to buy when some are told they have 7/70 diesel, 7/100 diesel, 6/72 diesel, 3/36 diesel, and 5/100 diesel warranty(via chrystler press release) - but when you go in for service, the dealer computer has NO mention of a diesel engine and diesel components warranty.

My warranty book clearly states I have a 7yr/70000 mile diesel engine and component warranty, but I have a supplement that refers to a 7yr/100000 mile diesel warranty.quote]

can you afford not to pay for the $2900 service contract if the transmission does fail, or anything else? Further more to quote the old saying"the squeaky wheel gets the grease", make a fuss make unpleasant call customer service, call the district service rep for chrysler!
Buy the 7yr/100,000 gold plan/powertrain coverage, it covers all aspects of the vehicle, no surprises for time or mileage coverage!
[/quote]

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PostPosted: Wed Dec 13, 2006 2:14 pm 
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How much should one expect to pay to upgrade from a 7/70 premium or gold or whatever it is to a 7/100? And is there one that goes longer?

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PostPosted: Wed Dec 13, 2006 2:24 pm 
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Update on my CRD after F37. After driving my CRD for nearly a week now after the F37 recall was performed here are some more observations.

1. Gas mileage has gotten much worse. Before the flashes from the F37 I was averaging 25mpg quite consistantly. After the flashes I am averaging 22!

2. It takes longer before OD will engage in cold weather. I notice I have to drive at least a mile longer before OD will engage.

3. I am still having issues when I shift it into gear and it wont engage. When I put it in Drive or Reverse my CRD just sits there like its in neutral and then after a long pause goes into gear.

All in all, this recall did nothing other than make my gas mileage worse. Very disappointing.


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PostPosted: Wed Dec 13, 2006 2:40 pm 
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macd wrote:
Update on my CRD after F37. After driving my CRD for nearly a week now after the F37 recall was performed here are some more observations.

1. Gas mileage has gotten much worse. Before the flashes from the F37 I was averaging 25mpg quite consistantly. After the flashes I am averaging 22!

2. It takes longer before OD will engage in cold weather. I notice I have to drive at least a mile longer before OD will engage.

3. I am still having issues when I shift it into gear and it wont engage. When I put it in Drive or Reverse my CRD just sits there like its in neutral and then after a long pause goes into gear.

All in all, this recall did nothing other than make my gas mileage worse. Very disappointing.


Definantly check your tranny fluid level! That long pause is a classic low fluid symptom.

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PostPosted: Wed Dec 13, 2006 2:52 pm 
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Jeger is correct on this point, sounds lilke they didn't put enough fluid in the tranny at the recall, he probably only did the 1 1/4 quart like the recall says but it is incorrect for fluid amount, you would need 4 to 6 qts to replkace lost fluid. Drive the vehicle about 5 or 10 miles depending on temps outside and the park on level put it in park and leave it run then pull the stick out and wipe it off then redip it and see where the fluid level is on the stick. There are two sets of lines, one marked cold at bottom of stick which is incorrect, and the upper two lines for normal hot temp. If you are below that line even a 1/4 inch you would be about 2 or 3 quarts low on fluid.

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PostPosted: Wed Dec 13, 2006 3:41 pm 
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argh!!!

my part successfully arrived and my Jeep is ready for me to pick up, but since I took my Jeep in before the recall was anounced (and they tried replacing the transducer and tcm first, even though I told them I thought it might be the TC based on what I'd read on L.O.S.T) the dealership is trying to get me to pay the $100 warranty deductible. Its been in the shop for 2 weeks and was undriveable for a week prior to that, they have never offered me a loaner car as stated in the recall and they have done nothing but tell me to be patient. I'm ready to trade in my Jeep so i dont have to deal with this anymore

Dave
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PostPosted: Wed Dec 13, 2006 3:59 pm 
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dodgeramvan wrote:
"the squeaky wheel gets the grease", make a fuss make unpleasant call customer service, call the district service rep for chrysler! Buy the 7yr/100,000 gold plan/powertrain coverage, it covers all aspects of the vehicle, no surprises for time or mileage coverage!


I hear ya. It's just a pain to be a sqeaky wheel so much - you pretty much end up becoming the kind of person you hate when you have to squeak as much as I had to just to get my Jeep back home in the garage - fixed - but still with minor damage caused by the fix.

I'm not sure what would come of writing a letter to a higher level now that's it's after the fact; maybe some good would come for future customers. I'll check into the gold plans for warranty...

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PostPosted: Wed Dec 13, 2006 4:21 pm 
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retmil46 wrote:
Umm, only 6 quarts of tranny fluid listed? News flash - it takes 9 quarts , and 2 or 3 test drives to flush all the air out of the system, to get that tranny refilled after just changing the filters.

Word of advice - if you're still having a shudder after doing the recall, CHECK THE FLUID LEVEL IN THE TRANNY!!!!!


I will do that right now!! Hmm, my receipt only says: Qty: 2 Mopar ATF?? Not sure what that means!!

Edit: Nope, just wishful thinking - all fluid levels normal.


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PostPosted: Wed Dec 13, 2006 5:09 pm 
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oldnavy wrote:
...Having talked with several techs, a couple of engineer's and all tell me the total torque or hp is not reduced for this recall, just that the power is throttled back for a split second while shifting and that this can be done without even being noticable if done proper without a drastic power cut back...


Got any evidence to support this? All I've seen so far is subjective observations and hearsay. The only real credible piece of information that indicates what the He** is really going on here comes from DCX itself - and that comes from the text of the CSN. Again, according to the CSN there will be a “small reduction in engine torque." What does that mean in reality? Who knows? DCX isn't saying. I find it odd though that DCX would bother disclosing such a fact if the only real impact on torque solely occurred during shifts and that the "total" or overall torque was unaffected. Would DCX disclose such an imflamatory fact if the actual torque curve remained basically the same?

The only real way that anybody is likely to get credible evidence as to the real impact of this CSN is to take actual measurements (dyno - before and after).


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PostPosted: Wed Dec 13, 2006 5:47 pm 
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T^2 wrote:
oldnavy wrote:
...Having talked with several techs, a couple of engineer's and all tell me the total torque or hp is not reduced for this recall, just that the power is throttled back for a split second while shifting and that this can be done without even being noticable if done proper without a drastic power cut back...


Got any evidence to support this? All I've seen so far is subjective observations and hearsay. The only real credible piece of information that indicates what the He** is really going on here comes from DCX itself - and that comes from the text of the CSN. Again, according to the CSN there will be a “small reduction in engine torque." What does that mean in reality? Who knows? DCX isn't saying. I find it odd though that DCX would bother disclosing such a fact if the only real impact on torque solely occurred during shifts and that the "total" or overall torque was unaffected. Would DCX disclose such an imflamatory fact if the actual torque curve remained basically the same?

The only real way that anybody is likely to get credible evidence as to the real impact of this CSN is to take actual measurements (dyno - before and after).
Why would D/C say to use only 1 1/4 qts with this TC change out when it will take 4 to 6 qts to do the change to have a proper fill level. Why does the FSM say only use 4 quarts when changing out both filters in the tranny, when it takes over twice that much. Things get screwed up when the tech write up goes from original engineer to one or two other engineers for additions and changes, then the bean counters and finally then to proof reader and then to the poor smuck who transcribes the stuff to the computers for printing. Something always gets lost in the translation, whether from German to English or from engineer speak to laymans terms.

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PostPosted: Wed Dec 13, 2006 6:14 pm 
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Quote:
Many of the problems with these vehicles are created by user error or lack of experience. Many have been modified outside oe spec. Many are driven like race cars with performance mods increasing the already incredible torque. Race cars are driven hard for one race on one day then rebuilt. Why pound the doo doo out of something you own and then cry about it!


I think many of us have bone stock CRD's, drive them like normal human beings, but end up going to dealorships and facing this kind of attitude. Why is it always the clients problem? I'm totally surprised that your tech would even bother tracing a problem that wasn't pointed out to them in big flashing letters from a DRB tester. Maybe being a dealership manager is what it takes to be treated like somebody who actually has a little grey matter instead being instantly classed as a stupid user who has driven the crap out of the vehicle and has come in "whining". Maybe this is just one more reason why Toyota, Honda and even Hyundai are stealing away more and more customers from 'Goodole Boys' like yourself. A little research into this forum should have relealed by now that most of the folks here are facing basic reliability issues, something this recall should have made clear. It also seems a little funny to hear you lament about 'Race Cars' coming from a manufacturer that for the last several years has done nothing but hype Hemi's, SRT's big V-8's and use sayings like 'HIT IT'.

At least your being honest, I guess...

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PostPosted: Wed Dec 13, 2006 6:45 pm 
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Oh so now they are doing the good old torque managment like they do on the Hemi.


On my 03 hemi, the throttle plate actually closes partly during each shift. On the 03 hemi and only the 03 hemi you can pull a wire to disable this due to the pcm and tcm being seperate computers. On the 04+ hemi's they merged the computers into 1 so you can't do this trick.

Funny though I've got dam near 60000km's on my hemi with this torque management reduction removed, Drag racing, hauling, 10K road trips, putting out 335lb's or torque to the tires (60 more then stock, about 430 crank torque) and the 545 tranny is holding up just fine. It baffles me that a jeep putting down 250lb's stock with 5 years of this tranny being in production and they can't get it working right.

Btw, my CRD just started bucking after I do a full throttle acceleration to 65mph. Once I let off it bucks some till I completely let of the throttle for a second, then all is good. The predator module makes it much more noticable, but without it is still there. The question is do I try to get this F37 done now, or do my 2200km road trip through the rockies this X-mas and get it done after.

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