My F37 replacement TC died.

macd · **Joined:** Mon Sep 19, 2005 1:46 pm **Posts:** 50

Well my CRD is back in the shop. 2 weeks after the F37 recall and the replacement TC died. This time I asked the service manager to replace the TC, pump and transmission. The whole ball of wax. He agreed. The repair costs have to be killing DCX. After this I should be around $15K+ in repairs on a $30K vehicle. Obviously it costs them less than if I was paying, but still has to hurt.

First sign of trouble was a rattle coming from the TC during shifts. I took it to the dealer and told them it was the TC, but I dont think they believed me. While they were test driving it the TC gave out, they could only drive it 2mph @ 3000 rpm.

DCX should be sued beyond comprehension for releasing such a POS to the consumer market. And I should be kicked in the rear for buying such a POS.

DarbyWalters · **Posted:** Thu Jan 18, 2007 3:09 pm

I hate to say it...but it was bound to happen. If they don't go the correct route and put a TC/Pump in the CRD that is built to diesel standards...this is going to become second nature. If they think the new GC Diesel is going to sell like gangbusters, they might want to think about the bad press/name/internet chatter their first real diesel venture is going to get them. My tranny is still working fine for the moment with 12,800 miles on it so far. I am refusing to let the dealership perform the F37 to date. I think the F37 does more harm than good. I really like the CRD for all practical purposes, but the reliability issues surrounding the tranny leaves a sour taste in my mouth. I sent an email to DC a few days ago and still have not recieved any response...

Jeger · **Posted:** Thu Jan 18, 2007 3:18 pm

Mine didnt start getting funky till about 15K. It just getting worse now I think. This liberty is perfect except for just a handful of stupid mistakes only one of which I am worried about. We get the Tranny and TC worked out I will be one happy camper.

Drewd · **Joined:** Mon Feb 06, 2006 12:24 pm **Posts:** 902

MACD,
When you had your torque convertor replaced, did you by any chance verify that your tranny had the correct ATF fluid level? I've heard that techs are not putting in enough fluid (manual error?) and I wonder if this contributed to your problem.

Please check your ATF dipstick once it is fixed again so I can have some confidence restored in Jeep tech's.

Thanks!

DZL_LOU · **Posted:** Thu Jan 18, 2007 3:45 pm

The replacement of the pump is a necessity. In August of 06, DCX came out with a redesigned version for TC pump. I posted on this topic as my transmission was first rebuilt to no avial and then completely replaced and the new redesigned pump was used.
I also posted a picture of the old pump and the redesigned pump along with how to tell them apart.

DCX cannot selectively just replace the TC without also replacing the pump with the redesigned pump. If they do, you'll just keep coming back for more repairs. This is what happens when dealerships just have component swappers instead of technicians that are actually thinking what the implications of the repair will do.

How annoying that you have to go back to the dealership again to repair the repair.

macd · **Joined:** Mon Sep 19, 2005 1:46 pm **Posts:** 50

Drewd wrote:

MACD,
When you had your torque convertor replaced, did you by any chance verify that your tranny had the correct ATF fluid level? I've heard that techs are not putting in enough fluid (manual error?) and I wonder if this contributed to your problem.

Please check your ATF dipstick once it is fixed again so I can have some confidence restored in Jeep tech's.

Thanks!

I had checked my fluid after f37 and it was full.

Stew · **Posted:** Thu Jan 18, 2007 4:00 pm

What is the part number for the redesigned pump? I had this recall done yesterday. There are only 2 part numbers on my receipt. I would like to make sure the pump was changed as well. I have 25,000 miles on mine and was not having any problems but I was having the the ball joints replaced and had them do this as well. Thanks.

cerich · **Posted:** Thu Jan 18, 2007 5:26 pm

the TC kit for the F37 recall only is part #CECAF370
For the front pump if the tech decides to change it as well under the recall its part # is CECAF371

The other part # you may see is 04275086AB for the Authorized Modifications Label they stick in the engine compartment after the work.

RFCRD · **Posted:** Thu Jan 18, 2007 11:12 pm

Stew wrote:

What is the part number for the redesigned pump? I had this recall done yesterday. There are only 2 part numbers on my receipt. I would like to make sure the pump was changed as well. I have 25,000 miles on mine and was not having any problems but I was having the the ball joints replaced and had them do this as well. Thanks.

For a quicky visual look, check to see if you have a new A/C condensor & tranny oil cooler combo. It's part of the new pump kit and should be very noticable if the work was done.

Ripster · **Posted:** Thu Jan 18, 2007 11:48 pm

It is possible to get the pump without the cooler

Goglio704 · **Posted:** Thu Jan 18, 2007 11:53 pm

Ripster wrote:

It is possible to get the pump without the cooler

My thoughts exactly. Unfortunately, I don't remember seeing a part number for the new pump. The recall kit notwithstanding. I might pay for the pump myself if I were in the market for the F37 recall.

RFCRD · **Posted:** Fri Jan 19, 2007 12:47 am

Goglio704 wrote:

Ripster wrote:

It is possible to get the pump without the cooler

My thoughts exactly. Unfortunately, I don't remember seeing a part number for the new pump. The recall kit notwithstanding. I might pay for the pump myself if I were in the market for the F37 recall.

I offerd to pay for the pump & extra labor and was turned-down, said they would do it anyways. They couldn't even price it for me.

Joe Romas · **Posted:** Fri Jan 19, 2007 7:47 am

DarbyWalters wrote:

I really like the CRD for all practical purposes, but the reliability issues surrounding the tranny leaves a sour taste in my mouth. I sent an email to DC a few days ago and still have not recieved any response...

Darby. Mistakes will always be made :oops:

But sticking their heads in the sand and ignoring them won't make them go away :roll:

They have a opportunity to turn this around with a proper tc and transmission REPLACED AS COMPLETE NEW UNIT BUILT FOR A DIESEL :wink:

Just think about all the good press they would get by stepping up to the plate :lol:

I've not been in a dealer's shop that was clean enough to properly rebuild a transmission :idea:

And if it has not gone south yet I see no reason to replace the transmission cooler and mess with a working AC unit. I would think a simple fluid test would reveal if it needed replaced.

kjfishman · **Posted:** Fri Jan 19, 2007 9:54 am

[Darby. Mistakes will always be made :oops:

But sticking their heads in the sand and ignoring them won't make them go away :roll:

They have a opportunity to turn this around with a proper tc and transmission REPLACED AS COMPLETE NEW UNIT BUILT FOR A DIESEL :wink:

Just think about all the good press they would get by stepping up to the plate :lol:

I've not been in a dealer's shop that was clean enough to properly rebuild a transmission :idea:

And if it has not gone south yet I see no reason to replace the transmission cooler and mess with a working AC unit. I would think a simple fluid test would reveal if it needed replaced.[/quote]

I was told they determined if the pump was bad by looking for visible heat damage on the pump. My buddy only had 10k on his 2005 and they replaced the pump and TC, mine with 33k thesame dealer only replaced the the TC. The TC they put in mine was bad out the gate and it goes back under the knife to have it replaced again. Also I was told the recalled items are warrantied 60k miles, Not having seen it in writing I wouldn't take it as gospel.

DZL_LOU · **Posted:** Fri Jan 19, 2007 10:54 am

kjfishman wrote:

I was told they determined if the pump was bad by looking for visible heat damage on the pump. My buddy only had 10k on his 2005 and they replaced the pump and TC, mine with 33k thesame dealer only replaced the the TC. The TC they put in mine was bad out the gate and it goes back under the knife to have it replaced again. Also I was told the recalled items are warrantied 60k miles, Not having seen it in writing I wouldn't take it as gospel.

The only way you can "see visible heat damage" is to take the pump apart completely. Once you do that, you may as well replace the pump.
I stood in the repair bay for 10 hours and hawked every move of the technician. When the pump was taken apart, the impellers were not sitting right and the casting of the vanes in the pump were flawed. Visible discoloration was noticed as the transmission fluid left visible sear marks of overheating.

Again, normal dealership component swappers don't take time to tear down a pump and examine the aftermath of failure because it does not pay them to do those extra steps. They will either swap the pump out or leave it in. If they swap it out, the redesigned pump must be used.

Ripple · **Posted:** Fri Jan 19, 2007 4:47 pm

I would really hate to be the DCX managers in charge of the F37/recall/CRD trannies right now. think of the meeting they must be having been having about this. I bet it's BRUTAL.

europachris · **Posted:** Fri Jan 19, 2007 8:21 pm

Ripple wrote:

I would really hate to be the DCX managers in charge of the F37/recall/CRD trannies right now. think of the meeting they must be having been having about this. I bet it's BRUTAL.

As a Tier I supplier, I work with a lot of DCX engineers, several of which are on the VW diesel that goes in the export Caliber and Compass. I have a name of one for the VM CRD engine projects that I've been trying to get a response from with no luck so far.

I can only imagine what some of the meetings must be like. They beat up suppliers pretty bad, so I can only imagine what they do to their own people. Everyone I've worked with from DCX so far has been really good to work with. They are just small fish in a big, corporate sea, though, and the beancounters are the sharks. DCX counts in the fractions of pennies, literally. Engineering decisions pay second fiddle to the cost ramification. I can assure you that the engineers likely knew all along of the CRD tranny issues but were overruled by finance.

Chris

DarbyWalters · **Posted:** Fri Jan 19, 2007 8:40 pm

Problem with the bean counters...they ignore the crop. The tunnel vision is going to catch up with them in a hurry on this one.

Joe Romas · **Posted:** Fri Jan 19, 2007 8:53 pm

DarbyWalters wrote:

Problem with the bean counters...they ignore the crop. The tunnel vision is going to catch up with them in a hurry on this one.

We need to make sure of that :!:

RFCRD · **Posted:** Fri Jan 19, 2007 9:02 pm

Ripple wrote:

I would really hate to be the DCX managers in charge of the F37/recall/CRD trannies right now. think of the meeting they must be having been having about this. I bet it's BRUTAL.

......and all the warranty/recall reimbursment claims from dealers are probably starting to roll in about now. Nothing makes a spend-thrift bean counter squirm more than having to write a lot of big checks. How much you want to bet the engineers are telling the bean counters, "I told you so" behind closed doors? At this point I think the ultimate justice is to drive the snot out the CRD and get every little nickle & dime warranty item possible replaced. I asked for a new CAC hose & replacement engine cover (because they lost a rubber mount), dealer said no problem as I think they now have the same attitude.

My F37 replacement TC died.

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