lea ann wrote:
BVCRD wrote:
Joe Romas wrote:
Some people must reply even when they have nothing worthwile to say
Truly sorry with the problems youre having with DC. Maybe it's best that GM buyes them then they all can go down together

Naw, I think I made a clear point. If they talked to the GM in the same manner, I am not surprised with the outcome.
Excuse me..but I was very nice to the GM, and you have no reason to say different. I wanna type in all caps, my gosh, because I am PISSED that the GM would talk to me like that and lie to me and think that because I am a woman that I have no clue what I am talking about. I have the right to type however I want to and I think that it really judgemental of you to think that I was/am being rude or bitchy.
I thought that since some on here were dealing with having problems with their jeep that I would let everyone know what was going on with mine.
I am a stay at home mom of 2 girls and my youngest is going tomorrow to be tested for Cystic Fibrosis, so forgive me if I want this CRAP OVER WITH SO I DON'T HAVE TO WORRY ABOUT WHETHER MY JEEP WILL MAKE IT TO THE DOCTORS APPTS OR NOT.
Your caps lock makes perfect sense to me - internet etiquette for mad - also good for folks that almost need glasses like me

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As for the Jeep, I've been reading your troubles for weeks (maybe months) and would hope you actually got upset with the General Manager bacause anything short of that gets no response. Been there, done that. They test you to see who backs down first - it's a stupic DC Service Department game that they are actually instructed on how to blow off customers - friend on the inside taught me that.
When my wife was going through leukemia treatments last year I literally parked my Jeep in the garage due to reliability concerns (transmission shudder) because I could not afford to miss a single visit to the ER/doctor by even an hour. The doctors made it very clear that she had the most intense treatment there is in the country - not like other cancers that have one or two days of chemo at a time - this was 24/7 for one week, then 2 weeks down time rushing back and forth to the ER to stave off collateral damage caused by the treatments. With life and death at hand, the Jeep was a total LOOSER. The Toyota Sienna did a quick 20k miles in 9 months with no down time - the Toyota dealership made special consideration to do oil serivces on the fly - in and out in 10 minutes with no advance warning. The Jeep dealer, when asked, could not help at all. You should read the nightmare I went through with the F37 recall - blatant disregard of any concern.
My Jeep is running fine for now - yours has been a dog since day one from all the back-reading I've done on this forum. Give them H-e-l-l for it. They need to realize this is about customer service, not necessarily the vehicles they build. They can build the coolest thing on the planet, like a diesel SUV, but if they abandon their customers it turns into a nightmare real quick.