jason thompson wrote:
DO NOT BUY FROM RUSTYS
Over the past few weeks I have had more problems with Rustys offroad then I care to think about
most notably is the fact that they charged me for parts then did not ship them
also the fact that I have their ALC's all around on the TJ and in less than a year they have all need to be repaired
on top of that when I just got back the rears they are only slightly better than when I sent them
Rusty ,the owner, acts like he is doing me a favor by fixing them ,warranty, then when I ask him why he charged me for the jam nuts but did not ship them he has 10 different excuses and still refuses to ship them over night so I have to run on 1/2 fixed LCA's as a trail guide
I would NEVER buy from them based 90% on very poor customer sevice and the fact that when it fails they dont like to fix it
some of the products are ok but the service is the worst
Just so every one who reads this knows I would not have this problem but they refused to over night the parts that I ordered over a week ago at the same time as other items that I now have but are useless to me with out them
and their cost for shipping $30
I am willing to pay for the parts all I wanted was them to pay shipping
last two times i had to deal with them, it was a bad experience. got two different stories from two different people, and they both denied their original stories.
love the lift, but despise the piss poor customer service.
freshmud, if you dont plan on putting a bumper on your kj, the rustys lift IS very capable, ive never had anny issues with mine, it holds up very well. if you do, spend the money on the frankenlift.