My custom bumper got my warranty DENIED at the stealership!

azgoldeagle · **Joined:** Sun Sep 09, 2007 10:08 pm **Posts:** 2

I JUST WANTED TO SAY THAT I FEEL YOUR PAIN. I WORK FOR A STEALERSHIP AND THEY DO SOME GOOFY THINGS BUT THEY ARE USUALLY IN THEIR BEST INTEREST. ALOT OF PEOPLE DO NOT UNDERSTAND THAT A DEALERSHIP HAS THE OPTION AT THE INTERN LEVEL TO DECLINE ANY DEALER WARRANTY ISSUE NO MATTER WHAT. IT IS AT THEIR OPTION TO DECLINE ANYTHING FOR ANY REASON TO PROTECT THE MANUFACTURER FROM POSSIBLE FRAUD OR WARRANTY ABUSE. THE SERVICE MANAGER CAN DECLINE A REPAIR BASED ON THE TECHS INFORMATION WHEN THE INSPECTION IS PERFORMED BEFORE THE REPAIR IS PERFORMED. ALSO A TECH MAY HAVE BEEN HAVING A BAD DAY AND THINK THAT SOMEONE IS TRYING TO PULL ONE OVER AS FRAUD OR THIS REPAIR MIGHT BE A CSI REPAIR (CUSTOMER SATISFACTION INDEX) REPAIR AND THE CUSTOMER WILL GET A QUESTIONAIRE TO FILL OUT FOR THE DEALERS SERVICE. THE TECH MAY NOT WANT TO CHANCE GETTING A BAD REPORT AS THIS AFFECTS THEIR BONUS OR THE DEALERS WARRANTY RATE PER AUTO THE NEXT YEAR. I MIGHT SUGGEST IF YOU FEEL JILTED CONTACT THE SERVICE MANAGER DIRECTLY AND LET THEM LOOK AT THE AREA IN QUESTION. OR IF YOU FEEL LIKE IT CONTACT JEEP WARRANTY DIRECT WITH THE PHONE NUMBER LISTED IN YOUR OWNERS MANUAL. JUST A THOUGHT......

SoDakJeep · **Posted:** Tue Dec 11, 2007 6:54 pm

MAGGESON MUNGUSEIN ACT OR SOMETHING TO THAT EFFECT HAHA LOOK AROUND ITS A SPECIAL LITTLE ACT THAT STATES WARRENTY CAN NOT BE DENIED IF THAT PART HAD TO DIRECT CORRELATION TO THE PART THAT FAILED.

ARBSeth · **Posted:** Tue Dec 11, 2007 7:21 pm

The Magnuson Act protects all of us from stuff like this.
Sorry man, your clips shouldn't be covered if you took the splash guard off. The Window thing... I don't get that. Take it back and make them prove that your mods directly affected the system and then they can deny your claim. Otherwise start talking about the Magnuson Act and how it protects consumers in situations like that.

Everyone knows about the Ball Joint thing. Technically, DC could deny every one of the lifted KJ's warranty on them because a lift DIRECTLY affects a ball joint. They did in a lot of cases. If someone breaks a frame horn because they run a winch in a 1500 Dodge with an ARB bar on it when the MFR clearly states don't run a winch on this truck, you're SOL. We at ARB would be on the hook for that because we say you can do that.

But if your H20 pump takes a crap after 20K and they deny your claim because you're running a lift, they have to prove to you why your lift affected your pump. If they can do that, they can deny the warranty. If not, then they pay to fix it.

Make sense?

CRDburnouts · **Posted:** Tue Dec 11, 2007 8:10 pm

DarbyWalters wrote:

You cut up (modified) your splash shields, drove thru some thick sticky mud, let it harden to cement and it (the weight or whatever) caused a few clips to break. Sounds like it has nothing to do with your bumper...instead it has to do with cutting your splash shield and not taking care of the muddy mess.

That is the thing about more than simple bolt on mods...the more intrusive they are to the stock setup...the more likely it will affect
"part" of your factory warranty.

The clips broke 7 months before I built my bumper. You are way off about the mud, it was frozen mud that was uncontrollable to deal with. Why are you pointing your finger at me?

So I went to the dealership and spoke with the advisor who had originally told me he would fix the clips. Well it turns out the other advisor thought it was a problem in the front portion of the flare which was missing a rivet and I had to show him what I was talking about before he realized we were talking about completely different things. He told me he would pick up the labor if I paid for the part, I feel stupid for getting all bent out of shape when it turned out they were looking at the wrong thing.

Sorry for the false alarm...

DarbyWalters · **Posted:** Tue Dec 11, 2007 10:13 pm

I built a custom bumper for my Kj and it resulted in a warranty issue being denied. At the end of last January i was in Colby, KS hunting pheasants and I was driving under some adverse muddy road conditions (still normal driving conditions) and I accumulated some nasty, sticky mud behind my front tires which turned into cement and caused a couple fender flare clips to break. I had no reason to take my CRD in until last august, at the time a servie advisor told me they would cover those clips under warranty, now 3 months later they are saying they wont. I asked them if I had a stock KJ if they would have the same issue and deny my warranty, the answer was NO. Because I took my cheesey plastic bumper off and cut my splash sheilds up they are denying me, appareantly you are not exactly allowed to have a custom bumper or any other after-market mods for that matter without worry. This is f'in bullshite...

Sorry, you pointed the finger at yourself. I just read what you said and agreed that the clips would probably not be covered...regardless of your bumper you built. Once they saw the cutting, they can resonably assume that the modified/removed/cut splash shields were the culprit.

I don't understand why you are so upset...How much are a few clips? Like Seth said...if it was something unrealted to the spalsh shields they would have nop ground (frozen or muddy) to stand on.

By the way, most are here to help and give opinions to other members. We are all in KJs/KKs and wish the best for all Liberty Owners. If you get a response that doesn't reflect your stance...think of it as another possibility/answer.

FlaJeepDiver · **Posted:** Tue Dec 11, 2007 10:27 pm

It is a Jeep! It is not a car, not an SUV, not a Truck, it is a JEEP.
So by it's very nature and history it is meant to go off road in adverse conditions. There is nothing in the warranty that prevents you from doing that. Based on the way a Jeep is advertised, going off road is normal wear and tear. I don't care what the warranty says. If they want you to stay on the highway they should run ads with it on the road not off the road.
It is sold with ads that show it going rough and tumble. My dealer had a Jeep proped up on a large rock at the dealership for display. I ask what type of terrain is the back drop of every Jeep ad?

My dealer hates me, as long as I keep it stock he has to fix eveything. I have taken my Jeep out in to the Everglades in Florida, ran through flash floods during 7 hurricanes. They fix every and anything. I will not hesitate to take them to court. Chrysler will make sure your Jeep is fixed, imagine the law suit for false advertising? Actually my dealer loves me because I am rolling advertisment and endorse him since he now fixes everything that is broken during regular use of Jeep.

Could you imagine the bad publicity Chrysler is happy to avoid. Imagine if they fail to fix any Jeep driven off road? I did not buy a 4X4 to go get groceries. I bought it for its reputation, and was sold by the rugged advertising. They even had a display at the auto shows to show how rough a Jeep is. So any dealer that is making you pay because you got mud on the fan better fix the fan or any other part for free! absofreakinloutly free, or you take his butt to court.

Your Honor I bought this Jeep because it is a Jeep, because they advertisted it as a rough and tumble vehicle. Every commercial on TV shows how easy a Jeep goes off Road. At all the national auto shows they ran a special display allowing people to drive it on fake rocks and hills to demonstrate how rough it is.
Your Honor I would like to enter in to evidence the sales brochoure, the website, the TV commercials. This is not one of those AWD sissy wanna be cool SUVs this Your Honor is a JEEP!

Now get out there and kick those dealers butts. They refuse to pay send them a letter that you will take them to court if you don't hear from them in 10 days. On the 10th day head on down to your local small claims court and show them not to mess with us Jeep folks!

I'm not a lawyer I am a L.O.S.T. memeber and I own 2 not 1 but TWO LIBBYs and we don't take any of that phoney warranty you changed the wiper blades so we won't fix it crap.
Take me to the mud! :twisted:

MikeJ06 · **Posted:** Wed Dec 12, 2007 3:56 pm

Do the Jeep advertisments have disclaimers? Do not try, professional driver, closed courses and such?

FlaJeepDiver · **Posted:** Thu Dec 13, 2007 8:02 am

and I'll tell you why, several years ago a tire company tried to use that in court. There was an accident (true story, i'm a little rusty on the details so don't quote me) a tire blew out on a car traveling at a high rate of speed. The owner of the car survived and sued. The tire company clamined that the rating on the tire was the recommended rating and the driver was exceeding the speed limit as prescribed by law and should not have to pay. A jury and court of appeal upheald the ruling that the maker of the tire had placed a speed rating on the tire and the tire should be able to hold to that speed without regard of the users violation of the law since speed law varies the capablity of the tire and it's rating have no effect on the laws governing speed.
So while you see those commercials with the words "Professional driver on closed course, do not attempt" This only means that you should not try it on your local roadway and endanger your fellow drivers. Should you be a professional driver and have use of a closed course you should have no problems performing the same stunts, and the car maker is obligated to sell you a car that should be capable to do that exact same stunt. Should the car fail you can sue and will win.

So if you show me Joe average taking his Jeep off road then I as Joe average better darn well be able to take my show room Jeep off Road!

However if you modify the Jeep, in such a way that affects the performance or usablity, not the appearnce or alter any of the mechanical devices on such Jeep (This would include clips and such) then you have violated your warranty. For example I am totally screwed as I have shipped one of my Jeeps outside the US and have busted the whole darn warranty by leaving the country with it. But I would not have any other vehicle for going off road then my 4X4 Libby!

KJ Taz · **Posted:** Fri Dec 14, 2007 11:15 am

It depends a lot on the dealership. Some suck, and some suck not so bad........................ :lol:

InCommando · **Posted:** Mon Dec 17, 2007 7:06 pm

A stealership here, Dave Dennis, lifts brand new vehicles & does tire/wheel swaps on them & then sells them at a decent mark up. They will cover warranty claims if you paid their high prices for it. If you come in with a jeep with the exact lift & tires, they tell you to pi$$ up a rope. They will not work on or add any mods unless it is one of their pre-sale high-profit customs. Funny how warranties work...

FlaJeepDiver · **Posted:** Tue Dec 18, 2007 8:41 am

yes Stealers do that. They will honor dealer mods that are normally two to three times what you pay for them on the outside. But then again if you have your oil changed at a stealer they charge you triple what jiffy lube does and JL service sucks.

My custom bumper got my warranty DENIED at the stealership!

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