CRD4ME wrote:
I left my truck at the dealership overnight, and will be going over in the next hour to see if we can repeat the shudder for them. for my truck, it usually really bad on cold mornings just after the tranny warms enough for the o/d to kick in.
How did you get them to complete theTSBs? If this dosn't work today, I'm taking some earlier advice and calling the district service manager.

Will report back later.
After reading the TSBs, I wrote a letter (since I had to drop the keys off in a drop box before they opened) that explained my symptoms in great detail. I wrote it in the format of:
Issue Number 1:
Possible Solution Number 1:
ect. ect. My letter ended up being an entire page of single spaced text (size 10 font) with minimum top, bottom, and side margins - so it was extensive and courteous. I had also found a dealer willing to listen and partially agree to do the service before I would bring it in (took 14 Indiana dealers to find ONE to half-way agree that the TSBs may be needed without me having to leave the Jeep overnight).
With that much detail documented for their files they had the proof they needed to do the service since the TSBs only ask for the customer to report the said problems. A proper tech will actually read and interpret the TSBs correctly.
I'm just worn out from the whole experience, and am cringing that I still have to go back to get my air filter box - even though it's been approved and ordered under warranty.
Everyone in the service department was basically still an a-hole, but with my documented and signed letter, they had to address the issues.
After the argument about labor for removing my MOPAR skid plate, they "forgot" to tell me when my Jeep was finished and I sat an additional hour and a half in the waiting room (until 6pm - I dropped it off at 6:30am) and only discovered it finished when I walked out back of the shop and saw it parked in a very concealing/hidden spot behind a security gate. It's no wonder everyone buys foreign vehicles. It's not just the vehicle, it's the service that's even more important.