The dealer is an idiot and full of horse digestive by products and apparently so incompetant that they cannot even shoot the tstat housing with an infrared thermometer to demonstrate that the tstat has failed "open" (actually failing due to opening too soon) and the engine is running cold (e.g. below 176F). Go to
http://www.greendieselengineering.com/f ... st/19.page first post for an illustration of the temp gauge readings. With a properly functioning tstat the needle should sit almost dead vertical or about 1 needle width left of vertical.
Our tstats work somewhat backwards to normal in that when the tstat is closed coolant flow is thru the bypass to, I believe, the EGR and on to the engine and thru the viscous heater to the cab heater core; as the tstat opens the bypass is closed off and a major portion of the coolant flow goes to the radiator. If the tstat spring gets weak, which typically happens in the 40-50k range (mine and stoutdog's went at about 40K), the bypass gets closed too early and since diesels tend to run cold the radiator essentially over cools the engine and you never reach operating temp. This failure often occurs gradually and is not that noticable in warm weather like summer down here or with the AC running or when towing as those put enough load on the engine that it will get to operating temp but as soon as the weather cools and you quit running AC the temp gauge needle will hang a couple of ticks left of center and gradually drop to just above 1/4 as the tstat gets worse. Lots of discussion of this on the forum.
In a fit of fairness to your dealer it's possible that the temp gauge sending unit is bad but I would not put a plugged nickel bet on that. Bottom line is your tstat needs replacing. Don't know what kind of warranty you have but a new tstat with gasket can be had for about $110 and is about a 45 minute job to install if you are handy (drop me an email if you decide to DIY and want helpful hints on how)
FYI if you have not already done so check out Sam's NOOB guide for lots of useful information and links.