oldnavy wrote:
RFCRD wrote:
I got my CRD back from the dealer yesterday. I still have my doubts that they did this update. The service write-up stated "customer complained of torque converter rattle." That's simply not true, told them to do 18-009-06. They found a communications link problem installed a new TCM and billed DC for 1.6 hrs labor. The update sticker on the hood marked as 18-018-05, same as when I took it back. They insist it's done with the latest software.
As for the results, I hear a much more distinct diesel clatter as if the timing has been advanced. The shifting is harsh, especially when cold. I actually can feel a thump when the lock-up clutch engages at highway speeds. Didn't have a problem with shift smoothness before this. Just not happy with the results.
Man I would be finding a different dealer pronto, complaining to D/C and in general raising hell.
Just now getting started with the hell raising. When I picked it up yesterday was running late and needed to leave for work. Talking to the Service Writers or techs is worthless at this place. Just refuse to get into an argument with them. This place is anal about protecting their "5 Star" service rating. Their customer service follow-up people always call after a visit, will start with them. Their Service Manager will call back following a negative review. I've talked with him before and he is more than aware of the issues with the CRD and specifically with this transmission coming apart. Working toward getting the filter TSB's done, which I believe is the root cause of the trans issues. He wouldn't take action on the trans filter TSB's until it showed symptoms, unfortunately that's too late. I've seen this type of rough shifting and banging with big Allisons, it's caused by oil starvation from plugged filters (every time). If DC were smart about this, they would require a trans service with the first or second engine oil change. Most customers would pay for this without questioning it and most of this nonsense would go away at no cost to DC.
The kicker with this whole TSB situation is I shouldn't have to be using the internet for research and calling the dealer insisting on these TSB's. Jeep should be calling me and demanding my vehicle be returned to the dealer for PM service. It's the cheapest thing for DC to do. Too bad Jeep is stuck on stupid.