Customer Satisfaction Notification to Inspect your Vehicle's Powertrain Control Module Electrical Connector Seals

Dear DaimlerChrysler Vehicle Owner,

The satisfaction of our customers is very important to DaimlerChrysler. Because of this, we are requesting owners of the vehicles listed below to contact their dealer to have the following service performed:

2003 model year Dodge Caravan, Chrysler Voyager and PT Cruiser vehicles equipped with a 2.4L engine.

2004 model year Jeep Liberty, Dodge Caravan/Grand Caravan, Stratus sedan and Ram pick-up; and Chrysler PT Cruiser, Sebring convertible and sedan, Town & Country and Pacifica vehicles.

The problem is...

The Powertrain Control Module (PCM) electrical connector seals on your vehicle (identified on the enclosed form) may be out of place. This could allow water to enter into the PCM. Water and the resulting corrosion inside the connector can cause various electrical and driveability concerns.

What DaimlerChrysler and your dealer will do...

DaimlerChrysler will repair your vehicle free of charges (parts and labor). To do this, your dealer will inspect the PCM electrical connector and repair any that are found to be out of place. If a connector is corroded, the PCM and affected wiring harness will be replaced. The inspection and seal repair will take about 1/2 hour to complete. PCM and wiring harness replacement, if necessary, could take up to another five hours. However, additional time may be necessary depending on how dealer appointments are scheduled and processed.

What you must do...

Simply contact your dealer right away to schedule a service appointment.

Bring the enclosed form with you to your dealer. It identifies the required service to the dealer.

If you need help...

If you have questions or concerns which your dealer is unable to resolve, please contact DaimlerChrylser at 1-800-853-1403.

If you have already experienced this condition and have piad to have it repaired, you may send your original receipts and/or other adequate proof of payment to the following address for reimbursement:

DaimlerChrysler, P.O. Box 610207, Port Huron, MI 48061-0207, Attention: Reimbursement.

Wea re sorry for any inconvenience, but we believ that this service will help ensure your contiuing satisfaction with your vehicle. Thank you for your attention to this important matter.

Customer Services Field Operations
DaimlerChrysler Corporation
C30

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