I'm very very irritated right now. I brought in my Jeep today to get the rear liftgate fixed and have the handle replaced (since I broke it
). Anyway, since I know what the problem is, I called in advance and had them order the part and have it delivered so it would already be there to be put in. I take the day off from work, drive 40 min and get to the service department (at Performance Chrysler Jeep if youre wondering), and wait around for 45 min. Then the service lady comes out and tells me they ordered the wrong part! Thats why I ordered it! So then she tells me that the service would be free of charge. I thought oh wow cool. So I started thinking about it and decide to call her back. She says I misunderstood her and that the handle (which I had already paid for) would be free when they ordered it. It wasnt free! I already paid for it! Then she says I'll still have to pay labor to get it installed. By my math, they was over $100 of mine between time and gas. All I got was a free car wash. So much for customer satisfaction. The only plus was looking at the Rubicons there.
