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need quick anwser!
http://www.lostjeeps.com/forum/phpBB3/viewtopic.php?f=1&t=26560		 Page 1 of 1
Author:  _UnLiMiTeD_ [ Wed Nov 14, 2007 9:23 pm ]
Post subject:  need quick anwser!
Ok so STUPID lordco doesnt carry the filter kit i need for my transmission, they only have it for the 45rfe which is STUPID since it was only used in 02. He looked in his book and he has nothing for the 42rle. My appointment tomorow is at 8 am. Is it ok to just change the tranny fluid and leave the old filters or is that just a waste?

Grr i hate lordco and i work for them lol.
Author:  toy4everyseason [ Wed Nov 14, 2007 9:36 pm ]
Post subject: 
maybe check and see if a local dealer has one. I'd say its a waste to spend all that $$ on ATF and not change the filter.
Author:  JJsTJ [ Wed Nov 14, 2007 9:57 pm ]
Post subject:  Re: need quick anwser!
_UnLiMiTeD_ wrote:
Ok so STUPID lordco doesnt carry the filter kit i need for my transmission, they only have it for the 45rfe which is STUPID since it was only used in 02. He looked in his book and he has nothing for the 42rle. My appointment tomorow is at 8 am. Is it ok to just change the tranny fluid and leave the old filters or is that just a waste?

Grr i hate lordco and i work for them lol.


Look up the filter for the late model auto Wrangler w/ the 42 and it should work fine. That is how my local Napa cross referenced it.
Author:  _UnLiMiTeD_ [ Wed Nov 14, 2007 10:53 pm ]
Post subject: 
no worries, the jeep dealership saved my booty. Canadian tire didnt have it in stock. But i made a good friend at canadian tire, hes a local jeep offroader and has a buddy with a modified jeep liberty and he has heard of the lost forum. So im going to phone him up in spring or summer and get offroading with him.

Then jeep dealership at 5:45pm and the parts area closes at 6. They had it in stock but there was no way i was going to get there in 5 min, i live on the other end of town and it was rush hour. But the lovely parts lady said she would stay longer until i got there so i could get my part and she did. So now i am all set for tomorow thanks to the jeep dealership!!
Author:  detroit_doc [ Wed Nov 14, 2007 11:11 pm ]
Post subject: 
Wow! that's service. You don't see that much anymore. Call her manager tomorrow and give her some props.
Author:  toy4everyseason [ Wed Nov 14, 2007 11:15 pm ]
Post subject: 
detroit_doc wrote:
Wow! that's service. You don't see that much anymore. Call her manager tomorrow and give her some props.


agreed, that's impresive, what dealership was that? I'm not to fond of mine
Author:  _UnLiMiTeD_ [ Wed Nov 14, 2007 11:16 pm ]
Post subject: 
Maple ridge chrysler,dodge,jeep. 5 star and they have been great with me ever since i got my jeep.
Author:  Fulltimer [ Thu Nov 15, 2007 5:48 am ]
Post subject: 
detroit_doc wrote:
Wow! that's service. You don't see that much anymore. Call her manager tomorrow and give her some props.


I agree 100%! My dealership sets by the clock. At closing time you don't want to get in the way! Nice lady...treat her right!

Terry
Author:  _UnLiMiTeD_ [ Thu Nov 15, 2007 10:34 pm ]
Post subject: 
so who would i contact? just the general manager of the dealership or the service manager? im going to give them a call tonight and give her props for the service.

BTW tune ups done, runs AWESOME very nice smooth shifting, engine you can even feel running at all with the mobil 1 synthetic.
Author:  myjeepwalks [ Thu Nov 15, 2007 10:53 pm ]
Post subject: 
_UnLiMiTeD_ wrote:
so who would i contact? just the general manager of the dealership or the service manager? im going to give them a call tonight and give her props for the service.

BTW tune ups done, runs AWESOME very nice smooth shifting, engine you can even feel running at all with the mobil 1 synthetic.


there should be a parts mangager, if not general manager of the dealer. that's some service if you ask me, especially from a dealer.
Author:  _UnLiMiTeD_ [ Thu Nov 15, 2007 11:15 pm ]
Post subject: 
Well i phoned and talked to the general manager and he was very happy i called, he said not many would extend a thank you and they are glad when they get these few calls from people because not many would think to do it. He said he would tell the parts manager and the parts lady know that i am grateful.
Author:  Rush345 [ Fri Nov 16, 2007 1:59 am ]
Post subject:  Try to find out all who are upper management
Go out of your way now to find out all those who can appreciate your praise. Just as she went out of her way to help you if you are truly greatful go out of your way to give thisd person the KUDO's she deserve. Now of days so many are ready to offer "to Bad So Sad better Luck Next time". If you manage to find somebody willing to go out of thier way to help. Recipricate and go out of your way to offer praise to these inividuals who help us lowly KJ drivers and try to pass on your appreciation to those who offer help.
Author:  _UnLiMiTeD_ [ Fri Nov 16, 2007 5:10 pm ]
Post subject: 
You know upon further inspection through the fram site, it seems they dont carry a filter kit for the 42rle, atleast listed under jeep liberty's.

They list the filter for the 45rfe through all the years, i emailed them telling them that it is false and we will see what they say about it.
Author:  Rush345 [ Fri Nov 16, 2007 11:45 pm ]
Post subject: 
_UnLiMiTeD_ wrote:
so who would i contact? just the general manager of the dealership or the service manager? im going to give them a call tonight and give her props for the service.

BTW tune ups done, runs AWESOME very nice smooth shifting, engine you can even feel running at all with the mobil 1 synthetic.

My recomendation is write everyone , Service Manager, General Manager, Parts Department Manager, Even go to Jeep or Chrysler. I todays times they hear from people pissed off and making threats or other non-sence, but a letter of praise and appreciation is so uncommon. This letter makes them step back and do a double take "WTF is this???" :shock: praise is so uncommon and unheard of they will be all over it. This Lady by some would be considered just part of here job, that was unfortunately yesterday by todays standard it is above and beyond the norm. She deserves praise and recognition, give all you can. :D :D
Author:  _UnLiMiTeD_ [ Sat Nov 17, 2007 4:16 am ]
Post subject: 
even better, i talked to the owner tonight. I went to the movie theatre with my gf and i seen this guy and stared at him for about 10 min then it clicked in! lol. Hes the owner of maple ridge chrysler and i talked to him and told him about the parts lady and how appreciative i was with her customer care and he said he be sure to pass this on to her personally.
Author:  WoodysKJ [ Sat Nov 17, 2007 9:11 am ]
Post subject: 
_UnLiMiTeD_ wrote:
even better, i talked to the owner tonight. I went to the movie theatre with my gf and i seen this guy and stared at him for about 10 min then it clicked in! lol. Hes the owner of maple ridge chrysler and i talked to him and told him about the parts lady and how appreciative i was with her customer care and he said he be sure to pass this on to her personally.


That can come back to benifit you in the future. I firmly believe in telling managment FACE TO FACE when I have a good experience. If possible I do it in front of the person I am tell managment about and others. That way if you ever have an issue in the future ALL of them remeber the time when you paid a compliment.

I just got finished ragging TR and others for thier lack of respect for quality, craftsmanship, customer service, and dedication to doing the best job possible. I make no appologies for that cuz I firmly believe that you need to do both. Praise in public, complain in private but do it when both are needed.

It is a shame that we have to go out of our way to compliment someone for customer service that everybody should get. But that is the reality we live in. Good job at bringing that to their attention.
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