I have a 2006 Liberty CRD. Recently the power window regulator failed on the driver side (common problem - I know). I took it to the dealership, had the regulator and window replaced per the TSB, paid them and was happily on my way. What happened over the next few days has me troubled. The passenger side window failed the first time I lowered it just 4 days after being in the shop. Chalked it up as coincidence knowing it is a common point of failure in the Jeep and had them replace that window and regulator. The next day the driver side rear window failed the first time I used it after it had been at the dealer. I now suspect that I've been taken advantage of by a crooked dealer. I'm not going back there but wanted to get others' opinions or similar experiences with this kind of situation. Could it be an incredible coincidence or am I stupid to even think it might be?

Thanks,

mdan

Good news is the parts are warrantied for a year...

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- Mike
'12 JK

Jeep Tech Files

I suppose you would be right to feel concerned. Is this a 5-star dealership or otherwise? I know people are always blaming the dealership for issues, but not always a fair complaint about all dealerships... I've had good success with my second dealership - went shopping for the dealer rather than the vehicle for my second Jeep (learned my lesson after the first one).
So, it might be the dealership/service department. Or it might be a bad batch of parts, an inept mechanic, or it might be the stars aligned 'just so.'
Before I determined never to patronize that dealership again, I would call and talk with the service manager and then see how that goes.
The dealership I use is really an old-fashioned family-type business. The owner is apt to be greeting me in the service areas in the mornings when I pull my Jeep in for service. The general manager will return a call from me when I called to complain about something. And most of all, they are always concerned that I am happy with my service. If you're not getting that kind of treatment, find a 5 star dealership or call Chrysler and complain about these guys.

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07 Liberty Sport, 245x70r16 Goodyear Silent Armor
02 Wrangler Sahara, 31x10.5r15 Goodyear Silent Armor, ARB Bumper, Patriot Rear Bumper w/tire swing

It's not a 5 star dealer, just a small time local Jeep dealer. Just to clarify the situation, I had the Jeep 3 years with no power window failures. Driver side fails and gets repaired at this dealer then suddenly I get 2 more failed power windows (passenger and left rear) as soon as I try to them! That is what is suspicious to me.

i totally understand what you're saying, on the other hand:

both of my rear regs failed within minutes of each other with no dealer or self interaction

leads me to believe that their failures have a root somewhere between bumpy highway/offroad conditions, and outdoor temperature fluxuations

they failed the weekend after a round trip down I95 south (bumpy) got parked for 2 days and when I went to go drive it again it was the hottest day that we had gotten thus far this year, so i rolled down my rear windows to flush the hot air out, they broke when they rolled back up 5 minutes later

and of course, on the other hand, you can't absolutely rule it out that the dealer did something too, there are dirty mechanics out there

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03 Renegade (Black)
177k miles 3.7L gas - 45RFE
Command Trac / 4.10s
Lift: ft. 790+ rr. JBA4+
The last of the TrailReady Front&Rear Bumpers and TR Rock Rails
Jarhead Offroad light covers
31x10.5R15 RedLetter Grabbers on Blackrock Dunes
L.O.S.T #KD098632

As they say: "First time is happenstance, second time is coincidence, third time is enemy action".

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2005 KJ
1996 XJ (died at 337,000 miles)
....and still crazy after all these years.