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| Rock Lizard complaints http://www.lostjeeps.com/forum/phpBB3/viewtopic.php?f=1&t=70504 |
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| Author: | DirtyKK [ Thu Aug 23, 2012 7:03 pm ] |
| Post subject: | Rock Lizard complaints |
I see some people are getting their products in a decent time. Then Im seeing other saying theyre still waiting. After keeping so many of his customers on hold for so long I dont see why people continue to order from him. Youre kind of doing it to yourselves. Instead of complaining try and cancel your order and get your money back. I also cant believe some of the guys that still stick up with him after knowing this has been an ongoing thing for the last two years. I realize he is a friend of some of the "regulars" around here. There needs to be a point when enough is enough though. Stop taking orders or doing side projects and finish whats on your plate Marty. If there is an issue with some of the customers and theyre just complaining let us hear both sides of the story instead of just bashing. Its certainly not gonna help business to let rumors fly. If hes back in the biz, good! We need all we can get. Marty has come on here a few times in the past couple years keeping us up to date. In case some of you forgot, he was having family issues, health issue, moving around and keeping busy. One man cant do everything himself and still live a life. |
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| Author: | ihatemybike [ Thu Aug 23, 2012 10:03 pm ] |
| Post subject: | Re: Rock Lizard complaints |
I have an idea, *directing this at anyone in or thinking about getting in the aftermarket parts business* create some stuff, then sell it. Don't sell it, then create it. Take some risk, develop a good reputation, grow from there. Several "companies" have gone about offering parts the wrong way and too many people have been burned.  Oh look, I get change back! |
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| Author: | Kasmir Jones [ Fri Aug 24, 2012 1:57 pm ] |
| Post subject: | Re: Rock Lizard complaints |
I had a long phone conversation with Marty today. We shall see... |
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| Author: | irollgen4s [ Fri Aug 24, 2012 2:13 pm ] |
| Post subject: | Re: Rock Lizard complaints |
wish i hadn't ordered. I'm not even driving the libby anymore so it's just going to go straight up for sale.. if i ever see the darn thing. |
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| Author: | 1996xj [ Fri Aug 24, 2012 7:15 pm ] |
| Post subject: | Re: Rock Lizard complaints |
TBJ - $900 - 2yr. = NO BUMPER !! |
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| Author: | Ms5490renegade [ Sat Aug 25, 2012 12:06 am ] |
| Post subject: | Re: Rock Lizard complaints |
1996xj wrote: TBJ - $900 - 2yr. = NO BUMPER !! You can say it and it's ok. I say it and I get banned. Sent from my Samsung Galaxy S3 |
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| Author: | tommudd [ Sat Aug 25, 2012 8:39 am ] |
| Post subject: | Re: Rock Lizard complaints |
Maybe everyone should heed what TBJ stated on facebook the other night He would not be discussing it on an open forum |
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| Author: | Ryn7 [ Tue Sep 04, 2012 4:17 pm ] |
| Post subject: | Re: Rock Lizard complaints |
All I can say is that I ordered stuff from Rock Lizard and I received it in a very timely professional manner. I have no problems ordering from from Rock Lizard again. |
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| Author: | irollgen4s [ Wed Sep 05, 2012 10:00 pm ] |
| Post subject: | Re: Rock Lizard complaints |
well i don't know who TBJ is nor do i have them on facebook, but i know i've sent at least 3 emails that have gone unanswered for months. i've lost hope and just accepted that i've been scammed outta 500 bucks. 
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| Author: | tommudd [ Wed Sep 05, 2012 10:23 pm ] |
| Post subject: | Re: Rock Lizard complaints |
Phones work as well |
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| Author: | irollgen4s [ Wed Sep 05, 2012 10:49 pm ] |
| Post subject: | Re: Rock Lizard complaints |
yeah i'll call and ask for a refund then. |
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| Author: | Cherrie 274 [ Wed Sep 05, 2012 11:36 pm ] |
| Post subject: | Rock Lizard complaints |
Let us know how that goes. |
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| Author: | CoopaTroopa [ Thu Sep 06, 2012 2:14 pm ] |
| Post subject: | Re: Rock Lizard complaints |
I had a great experience with Marty. Came when he said it would, looked great, answered calls when I had questions about how to put it on, and was all around easy to work with. Last weekend when I went back home from college I ran into 2 xjs that were completely covered in RL products. They only had good things to say and how much they wished he would start making xj products again. I think its safe to say that there are a few bad or difficult transactions with every company, but it doesn't define the company as a whole. I was pretty mad that my shocks took forever to arrive, but I didn't start a thread to bad mouth jba or arb. Maybe I should boycott the two because of my experience! 
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| Author: | irollgen4s [ Thu Sep 06, 2012 9:20 pm ] |
| Post subject: | Re: Rock Lizard complaints |
different story when he said "it's being made this weekend" three times, and it still isn't made. realistically, i think it's actually been closer to a year since i "ordered"/ gave my money away for no product. |
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| Author: | Cherrie 274 [ Thu Sep 06, 2012 10:01 pm ] |
| Post subject: | Rock Lizard complaints |
CoopaTroopa wrote: I had a great experience with Marty. Came when he said it would, looked great, answered calls when I had questions about how to put it on, and was all around easy to work with. Last weekend when I went back home from college I ran into 2 xjs that were completely covered in RL products. They only had good things to say and how much they wished he would start making xj products again. I think its safe to say that there are a few bad or difficult transactions with every company, but it doesn't define the company as a whole. I was pretty mad that my shocks took forever to arrive, but I didn't start a thread to bad mouth jba or arb. Maybe I should boycott the two because of my experience! I'm not bad mouthing when I'm stating my experience. Not posting others experiences. My factual experiences might be different than yours. But negative experience have just as much right to be posted as positive. |
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| Author: | kjon [ Thu Sep 06, 2012 10:49 pm ] |
| Post subject: | Re: Rock Lizard complaints |
I have nothing but good things to say about Rock Lizard and my dealings with Marty. My bumper is awsome, it was fairly priced, and on time. That said, I picked it up and paid cash when I got there. If you feel ripped off, that sucks, and you should try to get your money back. I'm assuming you didn't pay cash... Most credit cards have protections for this sort of situation, and I believe paypal does as well. If that fails, you can always go to court. I'd start by placing a phone call to the man himself and telling him you just want a refund, not a bumper
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| Author: | Dent [ Fri Sep 07, 2012 8:18 am ] |
| Post subject: | Re: Rock Lizard complaints |
I appreciate all of those people that have not received their product and take time to post their experiences. What I don't understand are those people that have received their product, seemingly taking offense from those who did not. The obligation to communicate with the customer is not on the customer, and suggesting (by tommudd) that email is not an acceptable form of communication is baffling. I had no problem sending and receiving replies from Rock Lizard in several exchanges over the past couple of weeks. Rock Lizard clearly has delivery problems, and his method of prioritizing orders is unclear at best. Based on nothing other than reading all of the posts that I can find on this topic, it seems to me that Rock Lizard puts personal issues into his prioritization of orders. I like the products that I have seen on his website and on the vehicles posted on this forum, and I would like to deck my Liberty out with his stuff, but I am not interested in sending a couple of thousand dollars in advance, or half of that for a deposit, and then not being in the chosen circle of those who get their product on time, or at all? I was quoted a 6-8 week delivery time to receive what I was interested in, so as far as I am concerned, I would be interested in placing my order if in the next 6 weeks, there are no customers complaining that they have been waiting more than 3 months. I have ordered parts like these for my XJ from small shops (Nates4x4) in the past, and I have had an excellent experience. I was close to ordering from Rock Lizard before I found all of the complaints from people still waiting. If he fixes his delivery problems, I'm all in. 'Til then, I'm sitting on the fence. |
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| Author: | tommudd [ Fri Sep 07, 2012 9:34 am ] |
| Post subject: | Re: Rock Lizard complaints |
Dent First post for you, Welcome to LOST will be interesting to see what you drive when you post everything up Now, I never once said that email was unacceptable way to contact him. I only stated that a phone call may work as well. Many times with anyones personal email account or any business account emails come in by the hundreds and some may get lost. So if you have emailed and are not satisfied try calling possibly. I think alot read more into most situations than needs be. I also know of people waiting to hear about products from other companies right now and they are much larger. But now jump on
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| Author: | teckman02 [ Fri Sep 07, 2012 10:53 am ] |
| Post subject: | Re: Rock Lizard complaints |
if you want to talk about shops screwing over people look up icelandic offroad they make front bumpers, flares and rock rails for the WJ and ZJ i will let you all be the judge |
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| Author: | Kasmir Jones [ Fri Sep 07, 2012 2:22 pm ] |
| Post subject: | Re: Rock Lizard complaints |
Kasmir Jones wrote: I had a long phone conversation with Marty today. We shall see... Paid for shipping on the rear bumper today. |
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