This morning I took our 05 renny to the dealer to get a recal taken care of and also have them check out a clicking noise we started hearing coming from the front end any time we go over any bumps etc. So I drop the jeep of this morning and then go about do some errands, dr. appointment etc. I come back about 1.5 hours later and i see the jeep going up on the hoist. I let the service manager know I was back and if he needed me i would be waiting. Well he says to me "I will do the saftey recall but I am not looking at the front end." I asked him why was that. He told me that it was too dirty. Now let me explain somthing , we live in western north carolina in yancey county and live on a dirt road that connects to another dirt road that goes to the paved road. It been raining so naturally the road is a bit muddy. Also at the bottom of our drive way from the weight of the jeep we have made some nice ruts that fill up with water when it rains. By no means was the jeep too dirty. Yes there was mud on the rims and underneith the jeep but its a jeep GD! Our jeep was no where near as dirty or covered in mud as I have seen posted here
I tell him that once he is done with the recall that i will go get it power washed at the car wash down the road. He made some comment which i couldnt make out. So I go sit down and wait for another 45 minutes. During this time i got to thinking how much this was bullpoop! I have never heard of being denied service becuase the car was too dirty. The service manager brought the keys back to me and told me " you know we could have called chrystler and voided your warranty". I asked him how was that. He told me all the mud underneith and on the rims. I laughed to myself and took the jeep home and told him i would call another day to make an appointment. So on my way home i call my wife at work and tell her the whole story. She was in total awe as to the stupidness of the whole story. She called the owner and talked with him. He informed my wife that "the liberty was not meant to go off road". She responded to him with the fact that we bought the renegade and off road package and not to mention that even in the broucher for the liberty one of the colors is dirt. He told her "thats just a marketing gimmic". He continued to tell my wife that " when we see a jeep like yours it shows that you are not using the vehicle as intended and thus can void the warranty". With nothing else to do or say my wife finished the call with him and hung up. So now according to the jeep dealer ship here in yancey county which is a 5 star dealer ( as if that really means anything) the libby is not meant for off road and by taking it off road you risk voiding your warranty. I thought i would post this here to see what everyone thinks or if anyone else has come across this problem. I will post a picture of our renny tomorrow to show just how "dirty" it is.
You should find a copy of the KJ Brochure that features info on lost and this forum. Have him explain that one away and don;t forget to print him up a copy of the Magnusson-Moss act. You can find a link to it in the FAQ section.
as I tell him my latest story....its actually developed into a good relationship....started out bad, but you can teach an old dog new tricks.
