I debated whether to weigh in on this topic or not. I have been a restaurant manager/owner for nearly 30 years now. I sincerely wish that we could roll back the clock and get rid of the whole tipping custom. But we can't. Most states pay a little over $2/hr to servers (which by the way is the PC term for someone that takes care of you at a restaurant. Some people find being called a waiter or waitress offensive). The minimum wage for tipped employees does not go up with the Federal minimum wage. The law is that if they make less than the current minimum wage (which is controlled by the state but cannot be lower than the Federal minimum) with their wages plus declared tips the employer must make up the difference. Therefore, when inflation rises the minimum expected tip usually does too. 10% is considered a poor tip in today's economy. I can tell you which segments of society are notoriously bad tippers (but I won't post it here

). There are some people that think if they compliment their server a lot they can skimp on the tip. This is known as a "verbal tipper". Don't be one of those. Restaurants assign their servers sections to improve service. Imagine how much harder it would be to keep up on everything if you had a table in each corner of the restaurant. The other thing that most people do not realize is that in almost all restaurants the servers need to pay "tipshare". This is a certain predetermined percentage of what they sell that they have to pay at the end of their shift and that money is given to the bartenders, bussers and other support staff. So if you "stiff" a server, they actually have to pay the restaurant for the privilege of serving you. If your food is late, its usually the kitchen's fault but the server takes the heat for it anyway. Is it so hard to be pleasant to someone that is taking care of you? People are so rude sometimes and then are surprised when they get crappy service. My biggest plea to all who read this is that if you have a special request, concern, complaint or compliment; talk to a manager. Be nice, don't raise your voice and be as flexible as you can. In my restaurants, if you are annoyed by a loud table and bring it to our attention we will move you to a quieter area. If your server is rude to you, I will give you a different one and the other server loses the tip for that table. If it happens on a regular basis, they are looking for another job. If there's a hair in your salad, your getting money off the check. If you yell at me, degrade me, belittle me, etc. all you're getting is an apology. I have some VERY picky regular guests in my restaurants and we make them happy every time because they clearly and kindly communicated to us what they like. Remember, you catch more flies with honey than with vinegar. There are plenty of bad servers out there (just like in any industry) so sometimes your going to get crappy service and the server doesn't deserve a good tip. It is actually more offensive to a server to leave a poor tip, than no tip. If you leave no tip, they just think you're a tight stupid, if you leave a poor tip, your message is conveyed more clearly. Look around the restaurant. Is the place packed and everyone bustling around? Don't expect to get as good of service at 7 o'clock on a Saturday night, as you would at 5 o'clock on a Tuesday. Lastly, as I end my diatribe, here is what I normally tip (remember that this is what I do for a living. You may think this is extreme, but I get fabulous service in the places that I frequent).
$5 is a minimum tip (we're talking full service restraurants here. Not Starbucks). If I just get a cup of coffee and pie, I leave $5. I still took up that table for an hour or more and the server shouldn't be penalized because I'm not eating a full meal.
If I get crappy service - 10%
Below average service - 15%
Average service - 20%
Above average - 22 to 25%
Great service - 25 to 30%
You really need to calculate the tip into the cost of the meal before you decide where to eat. Like I started out this post, I wish we could do away with the whole thing. It would certainly make my life easier. But we are stuck with the system that we inherited.
P.S. Watch the movie "Waiting". That stuff happens . . . Believe me.