RAYMAN975 wrote:
jeepskate wrote:
RAYMAN975 wrote:
looks good!!!!! i got my bumper today, but didnt get the install kit, just the bumper and mounting bracket. called them, ARB is shipping out a new kit including the mounting bracket(ill have 2) either tomorrow or monday. was hoping to have it installed tonight, waited all day at work to come home and put it on!
Ah, I know that feeling. I was missing the mounting bracket -- Mounting System as ARB calls it -- and got the hardware, which ARB calls the Fit Kit. So they mistakenly sent me a second fit kit instead of the mounting system. Third try, I finally got the mounting system.
But are you sure they're sending another mounting bracket? ARB was very insistent that I send the second fit kit back (they paid for postage, so no problem). So it seems really odd that they'd be sending you a second mounting bracket for no good reason. It's big and expensive, and it's not packaged with the Fit Kit. The Fit Kit is a square box with all the hardware, the fog light shrouds and the washer bottle shield. The Mounting System wouldn't even fit in that box.
I love my bumper and you'll love yours too. But I really wish ARB had a bit better of a handle on things.
yea i specifically told him, ALL i had was the mounting bracket and bumper, the two BIG, MAIN parts of the bumper. and was missing EVERYTHING else, he even told me i can keep the 2nd mounting bracket and use it in case i ever get into a fender bender and need to replace it if it gets tweaked, so im pretty sure they dont want it back lol, i thought it was odd too, since the mounting bracket is zip tied to the actual bumper, and is totally seperate of the fit kit!
i could even sell it to someone, and it would be a good base for someone to make a custom bumper out of it using this as the mounting point/skeleton of the new bumper
Weird. But good for you. If it means anything, those guys don't always know what they're talking about. Part of the problem in my situation was that the guy at ARB had *no idea* what the mounting system was. When I realized I didn't have the mounting system, I called the shop where I bought it because we'd opened the shipping carton there so it would fit easier into the back of the KJ. I was positive nothing had been left behind, but called just in case. The shop called ARB, who said they'd send one to my address right away. A week went by and nothing. So I called ARB and said where's my mounting system? Guy said they hadn't sent it, sorry. Two guys each thought the other had taken care of it. Said they'd send it right away. Couple of days and I get a second fit kit in the mail. I call and say what's going on, you guys said you were sending me a mounting system. He said, we did send it. I said, you sent a fit kit. He said, that's what you said you needed. I said, no it isn't. He said, that's what the shop told us when they called. (The shop did not tell them I needed a fit kit. Trust me. Neither one of us knew what a fit kit was until I got one in the mail, so there's no way we could have told them that at the time.) So I say, well, I don't need a fit kit. I need a Mounting System. He says, what's that? I say it's the big bracket that the bumper MOUNTS to. Here's the part number (which I'd also given the shop when they called). He said, I can't find it in the computer. Let me find the installation manual and see what you're talking about. Finally he figures out what a mounting system is. I get a choice: I can wait weeks to have a mounting system shipped from Australia, or I can take a return that's been powdercoated Cactus Green. So underneath my dark gray bumper I have a Cactus Green mounting system. All in all, it was about a month before I got what I should've had on Day 1. It's a great bumper, and I really recommend it to anyone who's looking for a front bumper. But sheesh.
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