The thing about asking for the current revision is that all you get is the same P.O.S. that keeps failing. The part numbers are also different between the F37 recall and the Euro spec converter.

_________________
2005 Red KJ CRD, TOTALED 12-21-11

2005 Blue KJ Sport CRD, GDE, Magnaflow muffler, Destination AT, Amsoil filters, Fumoto, Timing belt and waterpump @ 99,600, 11 blade nylon fan, 2905 hayden fan clutch, EURO TC




Arguing about whether the glass is half full or half empty misses the point: the bartender cheated you.
Unknown

Why not ask them to put in the Euro spec, and you will pay the difference?

_________________
20 year owner of Libby CRD!
2006 LTD Bright Silver loaded with all the needed mods, CCV intact.
Equipped with HDS thermostat, plenty of heat, faster warm-ups, increased fuel mileage.

Why not ask them to put in the Euro spec, and you will pay the difference?[/quote]

At dealer #1, it hasn't even been suggested that a Euro converter could possibly work. They told me that it would cause a catastrophic failure of the transmission, and other fairy tales. Money has never been a discussion. Then the wheels fell off on the communication end of things. Now Dealer #2 was supposedly going to meet with some Overlord from corporate and seek permission to try it. I was supposed to get a call today, and have not received one yet, and they closed almost 2 hours ago. This does not bode well for an improved experience with # 2, but I just took it to him yesterday. So, we shall see.....

I am hoping for a good result. I will post the experiences I have. Hope they can do right by this customer, and get a good review. I am always happy to promote those who know how to take care of customers.

Woodtick

_________________
2005 Red KJ CRD, TOTALED 12-21-11

2005 Blue KJ Sport CRD, GDE, Magnaflow muffler, Destination AT, Amsoil filters, Fumoto, Timing belt and waterpump @ 99,600, 11 blade nylon fan, 2905 hayden fan clutch, EURO TC




Arguing about whether the glass is half full or half empty misses the point: the bartender cheated you.
Unknown

My understanding was that the euro converter is what is shown in the Chrysler system for our Jeeps. If this is not the case, then I stand corrected.

You are correct. When I took mine in for the TC/front pump I asked them what the part number of the converter was before they even ordered it and it was the newer one
Maybe getting the "F37 KIT" is the problem. They could have a pile of kits with the old TC on the shelf

_________________
Atlantic Blue 06 CRD Limited (his)
Joined by a 2000 XJ Classic (hers)

You guys may be right. My research shows the converter part # is NOT F-370, this is the KIT #. I believe the converter only # is the same converter part# that comes with the kit, hence the reluctance to use the Euro spec converter.

The next installment of "Where's my converter?"
Well, the service manager @ Dealer #2 called today, and was "very optimistic" that I may get the Euro converter. He is waiting on the approval/ written authorization from the corporate Overlord. Apparently communications have gone well. Should here something tomorrow.

Also found out Dealer #1 did act on getting a warranty claim moving, however he did NOT pass along any of the info on the Euro, Suncoast, or request for a better solution.

_________________
2005 Red KJ CRD, TOTALED 12-21-11

2005 Blue KJ Sport CRD, GDE, Magnaflow muffler, Destination AT, Amsoil filters, Fumoto, Timing belt and waterpump @ 99,600, 11 blade nylon fan, 2905 hayden fan clutch, EURO TC




Arguing about whether the glass is half full or half empty misses the point: the bartender cheated you.
Unknown

Time for the next installment of "Where's My Torque Converter". When we last met, Dealer # 1 severed all communication. Dealer # 2 was presenting my case to the Overlords at Chrysler.

Dealer # 2 got back to me today with an answer. In short, it was NO. An emphatic NO. Dealer 2 was perplexed. He does not understand the rational. I was advised by dealer 2 to call Chrysler's Customer Care line, aka the NO factory. Of the 3 people I talked to, 1 was only to take the information and start a claim. The other 2 were to address my concerns and deny my requests for another solution. The only reason (so far as I can tell) for not approving a Euro spec converter is policy not engineering. I have not only been denied proper service for my vehicle, I have been told in no uncertain terms the only way I will get a Euro converter is if I pay for it and the install myself. Talk about customer service. Hmmmmmm........

When I ask for a written copy of this response to be E-mailed to me, I was told that they will not and it is not required of them. Hmmmm.......

I have even made the point that it costs them around $1300 parts, labor, and rental vehicle every time this service is done. That fixing it properly would be a cost benefit to THEM, as this will be the third time in six months. But alas, it was to no avail. They must stick to the script. Apparently it is not realized that customer satisfaction = customer loyalty = repeat sales =healthy corporate bottom line.

I am supposed to get a call from the next layer of bureaucracy tomorrow. I'm hoping to get a free thinker. Here's hoping.

_________________
2005 Red KJ CRD, TOTALED 12-21-11

2005 Blue KJ Sport CRD, GDE, Magnaflow muffler, Destination AT, Amsoil filters, Fumoto, Timing belt and waterpump @ 99,600, 11 blade nylon fan, 2905 hayden fan clutch, EURO TC




Arguing about whether the glass is half full or half empty misses the point: the bartender cheated you.
Unknown

Well kids, It's time for another installment of "Where's My Torque Converter".

I communicated with another drone from Chrysler, and again, I got the answer no. During my conversation I explained the cost savings to them and was given the response "It's not about money" Funny. Didn't we the tax payers financially bail out 2 of the domestic 3? Since when does corporate America not care about the bottom line?

I just don't get it. Apparently customer service equates to the servicing of your customer.

At this point I can't say I would by another Chrysler product. Pity for them as I've had their vehicles for 15 + years.

_________________
2005 Red KJ CRD, TOTALED 12-21-11

2005 Blue KJ Sport CRD, GDE, Magnaflow muffler, Destination AT, Amsoil filters, Fumoto, Timing belt and waterpump @ 99,600, 11 blade nylon fan, 2905 hayden fan clutch, EURO TC




Arguing about whether the glass is half full or half empty misses the point: the bartender cheated you.
Unknown

Good luck in your cause, the company is doing only what they have to, even if it is stupid and not in either of your best interests. They sold you a Jeep for x amount of dollars, and they are honoring what they said they would. No other company is going to do any thing different. You have to install the Euro your self, or pay some one to do it for you, or just have them install another faulty one.

_________________
20 year owner of Libby CRD!
2006 LTD Bright Silver loaded with all the needed mods, CCV intact.
Equipped with HDS thermostat, plenty of heat, faster warm-ups, increased fuel mileage.

I guess I look at this from a common sense perspective. If using ones own personal finances, would you keep installing the same junk over and over? Of course not. You would make a better decision than to keep repeating the same costly mistake. My layman's thought process works along these lines, troubleshoot the repeating problem and use a better process to find a cure. At my place of work, if I were to use Chrysler's logic/attitude, I would have my crews use substandard materials and equipment, new Buildings would have major failure points within the vital systems. Then I would wonder why I have a declining customer base.

Sales figures rank Jeep/Chrysler at a distant tenth in the USA behind even Hyundai and KIA!!!

Give me a break!

Fix it right the first time.

or the second,

or the third?

_________________
2005 Red KJ CRD, TOTALED 12-21-11

2005 Blue KJ Sport CRD, GDE, Magnaflow muffler, Destination AT, Amsoil filters, Fumoto, Timing belt and waterpump @ 99,600, 11 blade nylon fan, 2905 hayden fan clutch, EURO TC




Arguing about whether the glass is half full or half empty misses the point: the bartender cheated you.
Unknown

Someone on this board has got to have a Chrysler dealer F37 work order with the "euro" part number listed and being shown as installed under warranty replacement. Seems like a scan of that would be a little evidence on your side. It's as if the right hand doesn't know what the left hand is doing here. I never took mine in for F37 so don't ask me.

_________________
05CRD: GDE Hot ECU & TCM tunes, Provent, Cat filter, Facet lift pump, TransGo kit, Florida TC, Samcos, stainless brake lines, HDS thermostat, Renegade light bar,
Bilstein adjustables, Al's Gen 4.5 Arms, 235/85-16 Duratracs, DTT rear, Elocker front, EVIC+TPMS, Turbo timer, McNally pillar gauges, Weeks Stage II kit.

Well, as of today I seem to be officially screwed. I have shook every tree I can at this point to get a better replacement converter. I even got a call from some lower level executive, saying his hands are tied, but that I should call him directly if this problem occurs again. I cannot believe these people would rather keep replacing with a substandard part at their expense, than fix it right. Disgusting.

About 2 hours later I received a call from Chrysler's 800 line to do a satisfaction survey. The woman I spoke with and relayed my experiences/ problems to assured me that an executive would be contacting me shortly regarding these issues. I did have to laugh when she told me that I would be contacted within the next 48 "business hours". So she did confirm my math that would be up to 6 business days x 8 hours per day. Sure hope there isn't any federal holidays in there too.

I'm scheduled to drop it off Thursday afternoon. Should get it back Friday late.

Guess I'll start the timer on how long this one lasts. My guess is before the end of the year.

_________________
2005 Red KJ CRD, TOTALED 12-21-11

2005 Blue KJ Sport CRD, GDE, Magnaflow muffler, Destination AT, Amsoil filters, Fumoto, Timing belt and waterpump @ 99,600, 11 blade nylon fan, 2905 hayden fan clutch, EURO TC




Arguing about whether the glass is half full or half empty misses the point: the bartender cheated you.
Unknown

I dropped of the CRD today at the $tealership for the recall converter install. I am VERY disappointed with Chrysler's refusal to put in the Euro converter.

By the way, I found the Euro on line @ dodgepartsmopar.com/

CONVERTER [New Part# RL037142AA]
Quantity:

Jeep
Price:$502.70
List Price:$502.70
Your Price:$304.14

Guess next time, if work is steady, I will have to order it and do the install myself after another recall job, of course.

_________________
2005 Red KJ CRD, TOTALED 12-21-11

2005 Blue KJ Sport CRD, GDE, Magnaflow muffler, Destination AT, Amsoil filters, Fumoto, Timing belt and waterpump @ 99,600, 11 blade nylon fan, 2905 hayden fan clutch, EURO TC




Arguing about whether the glass is half full or half empty misses the point: the bartender cheated you.
Unknown

Ask for the box the TC arrives at the dealer in. It is the ONLY way to tell what part # is installed. I think there is a good chance you will get a "euro" TC.

DOC

_________________
2005 KJ CRD Ltd Detroit TrueTrac Bilsteins G2 GDE "HOT" ECU GDE TCM "Tow Tune" "euro" TC SEGR Weeks Elbow New HG at 130K ARPs Clean CAT aFe Filter Magnaflow Exhaust EHM Cumminos In-Tank Lift Pump Hayden Fan Clutch Nylon Fan VH Enabled with GDE lower shutoff point Recalibrated Temp Gauge Tekonsha Prodigy Sears P-1 ZDDP

I looked at that yesterday at the dealer. The part # is not on the box only the recall part # is CACF370. It is not the euro. There is a sticker on the converter itself and it is some odd # 4736582AD. At Mopar Online Parts it comes up as a valid #, but no description other than "converter".

_________________
2005 Red KJ CRD, TOTALED 12-21-11

2005 Blue KJ Sport CRD, GDE, Magnaflow muffler, Destination AT, Amsoil filters, Fumoto, Timing belt and waterpump @ 99,600, 11 blade nylon fan, 2905 hayden fan clutch, EURO TC




Arguing about whether the glass is half full or half empty misses the point: the bartender cheated you.
Unknown

Well, I got it back late on Friday. So far all is well, however, I am still not optimistic. I will have give credit where it is due. EVERYONE AT DEALER # 2 WAS GREAT TO DEAL WITH, even though I didn't get what I should have. Their hands were tied by corporate the morons. The Tech that did the work found that the sump filter in the tranny did burst. He thinks that may have been a contributing factor. I highly doubt it.

My customer care rep never did get that call to me in the 48 business hours as promised. Big surprise.

Chrysler corporation just plain sucks at customer service. I will remember these experiences when it comes time to replace the CRD.

_________________
2005 Red KJ CRD, TOTALED 12-21-11

2005 Blue KJ Sport CRD, GDE, Magnaflow muffler, Destination AT, Amsoil filters, Fumoto, Timing belt and waterpump @ 99,600, 11 blade nylon fan, 2905 hayden fan clutch, EURO TC




Arguing about whether the glass is half full or half empty misses the point: the bartender cheated you.
Unknown

So, does it shudder?

DOC

_________________
2005 KJ CRD Ltd Detroit TrueTrac Bilsteins G2 GDE "HOT" ECU GDE TCM "Tow Tune" "euro" TC SEGR Weeks Elbow New HG at 130K ARPs Clean CAT aFe Filter Magnaflow Exhaust EHM Cumminos In-Tank Lift Pump Hayden Fan Clutch Nylon Fan VH Enabled with GDE lower shutoff point Recalibrated Temp Gauge Tekonsha Prodigy Sears P-1 ZDDP

Yep. I just got home from a meeting and it is doing it again. Worked AWSOME for 3 whole days.

Here I go again

Guess I'll be calling the dealer and my low level Chrysler exec (see also: drone, stooge, ETC). Didn't do any good last time. Think their powers of reasoning have improved in a week?

I'm sick of this b.f. (bull feces)

_________________
2005 Red KJ CRD, TOTALED 12-21-11

2005 Blue KJ Sport CRD, GDE, Magnaflow muffler, Destination AT, Amsoil filters, Fumoto, Timing belt and waterpump @ 99,600, 11 blade nylon fan, 2905 hayden fan clutch, EURO TC




Arguing about whether the glass is half full or half empty misses the point: the bartender cheated you.
Unknown

I don't get it. How could you have three replacement TC go bad with this last one just days of installation. If the problem keeps coming back maybe there is something else wrong causing it. The front pump must put out X amount of pressure to keep the TC from shuddering at low RPM. I think instead of demanding that they put a certain TC in your vehicle, demand that they FIX THE PROBLEM. Since they don't know how to fix the transmission, tell them to replace it, the whole darn thing.

There got to be another problem. My 06 that was built 11/05 and have 100K on it doesn't shudder normally even we have so many steep grades. The only time it shudder is when I'm towing a trailer, 1,500 + up a steep grade in overdrive. At that point I deserved to have it shudder and hit the OD button out of OD and problem solved. I did service it every 30K and make sure the seals are installed with the filters and the spin on filter is recent version. Then I fill with 8 qt of ATF +4 so not to starve the pump. There were others on here that just a goof on the services with the filters and levels caused many problems.

_________________
2006 Black Jeep Liberty CRD Limited
K&N, Samco Hoses, Michelin 245/70-16 LTX A/T2, Fumoto F-102, V-Force Muffler, Mopar, Hitch, Trailer Wiring, Skid Plates, Slush Mats, Rear Shelf, Predator Stage 1, Transgo, ORM & CodeReader, Facet 40109 Pump
"IT'S A DIESEL THING, YOU WOULDN'T UNDERSTAND"
Certified Services Auto & Truck Repair

I don't know. the only towing was done during the day yesterday I hauled a light load of brush to the dump. Was never over 40 mph on reasonably flat roads. No problem there. Last night in 5th gear in full lock up I slowed down for construction to about 58. Gave it some throttle to go past a semi while going up hill and boom, there it was. Both dealers have replaced the pump during my many visits so fluid pressure should not be an issue.
Yes if I take it out of OD it wouldn't be an issue, but when not towing this should never be an issue under any circumstances.
I'm thinking crap parts = crap results.
I'll see what they have to say.

_________________
2005 Red KJ CRD, TOTALED 12-21-11

2005 Blue KJ Sport CRD, GDE, Magnaflow muffler, Destination AT, Amsoil filters, Fumoto, Timing belt and waterpump @ 99,600, 11 blade nylon fan, 2905 hayden fan clutch, EURO TC




Arguing about whether the glass is half full or half empty misses the point: the bartender cheated you.
Unknown