Unite to extend the warranty or resolve EGR problems

NCMoutains · **Joined:** Mon Oct 30, 2006 3:14 pm **Posts:** 2

Hi,

I have a 2005 Liberty CRD (diesel). I was very happy with this vehicle,
Despite seeing all the problems posts on this and other forums until 21000 miles when my CEL light came on. I took it to the shop and had them do the 35K service since it was in. They called me and told me it needed EGR replacement so by the time they got the part in and replaced it my Jeep was in the shop for a week.

When I picked it up it took 3-5 seconds to start and I should have said something right then but I had plans to be somewhere. Once I got on the highway I noticed that it seemed to shake, hesitate and stutter intermittently at steady cruising speeds. When I got home the dealership had already closed and I called back the next day and made an appointment for the following week. During that week it continued to run rough and died several times on the highway and in town.

Now it has been in the shop for two days and they are doing diagnostics with no idea what is wrong and no ETA for a fix. When I asked about loaner car they told me that Chrysler does not provide loaner cars unless they are specifically authorized. Well the conversation with Chrysler was frustrating to say the least and I got nowhere.

The rep would not give me a name of a manager or anyone to write a letter to and would not acknowledge any sort of problem only saying that this repair was covered under warranty and that any decisions of future repairs would be addressed on a case by case basis, unless there was a recall. However she could not help me until the warranty has run out nor authorize a loaner car or rental assistance. Basically she implied that unless there was a recall I was going to be SOL after 36,000 miles.

I am not naive enough to think that this problem is "recallable" but after I have seen many posts on people having excessive problems and would like to compile a list of people who have this problem to send in writing to Chrysler. My hope is that we can get some kind of credit or a formal extension of the warranty on this item so that we will not be paying for EGR replacement every thousand miles once the basic warranty expires.

If you have experienced EGR failures within the warranty period and do not mind if I use your name could you please send me you name address VIN and summary of problems and I will include in a letter to Chrysler once I obtain the appropriate senior management contact name.

You can send it to Siegfried.Forster@yahoo.com. Thanks!

BlackLibertyCRD · **Posted:** Mon Oct 30, 2006 7:45 pm

This sounds like another case of a stealership that don't know how to fix a CRD. :roll:

no-blue-screen · **Posted:** Tue Oct 31, 2006 8:37 am

NCMoutains wrote:

Hi,

I have a 2005 Liberty CRD (diesel). I was very happy with this vehicle,
Despite seeing all the problems posts on this and other forums until 21000 miles when my CEL light came on. I took it to the shop and had them do the 35K service since it was in. They called me and told me it needed EGR replacement so by the time they got the part in and replaced it my Jeep was in the shop for a week.

When I picked it up it took 3-5 seconds to start and I should have said something right then but I had plans to be somewhere. Once I got on the highway I noticed that it seemed to shake, hesitate and stutter intermittently at steady cruising speeds. When I got home the dealership had already closed and I called back the next day and made an appointment for the following week. During that week it continued to run rough and died several times on the highway and in town.

Now it has been in the shop for two days and they are doing diagnostics with no idea what is wrong and no ETA for a fix. When I asked about loaner car they told me that Chrysler does not provide loaner cars unless they are specifically authorized. Well the conversation with Chrysler was frustrating to say the least and I got nowhere.

The rep would not give me a name of a manager or anyone to write a letter to and would not acknowledge any sort of problem only saying that this repair was covered under warranty and that any decisions of future repairs would be addressed on a case by case basis, unless there was a recall. However she could not help me until the warranty has run out nor authorize a loaner car or rental assistance. Basically she implied that unless there was a recall I was going to be SOL after 36,000 miles.

I am not naive enough to think that this problem is "recallable" but after I have seen many posts on people having excessive problems and would like to compile a list of people who have this problem to send in writing to Chrysler. My hope is that we can get some kind of credit or a formal extension of the warranty on this item so that we will not be paying for EGR replacement every thousand miles once the basic warranty expires.

If you have experienced EGR failures within the warranty period and do not mind if I use your name could you please send me you name address VIN and summary of problems and I will include in a letter to Chrysler once I obtain the appropriate senior management contact name.

You can send it to Siegfried.Forster@yahoo.com. Thanks!

Why not use this great online petition resource? This would certainly make it much easier to collect the signatures you want.

http://www.petitiononline.com/create_petition.html

oz_crd · **Posted:** Tue Oct 31, 2006 9:22 am

Yeah, that'll show 'em! I imagine that will have as much impact as the petitions on that website asking Jeep to abandon using IFS! My advice, buy the extended warranty, and make sure it includes the rental car for the next time your CRD is in the shop for a week or more. It will happen...

Unite to extend the warranty or resolve EGR problems

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