LOST JEEPS :: View topic - "Diesel Oil change coupon not valid for your CRD"

I think my dealer charges me $95 for a change. Oil, filter and so type of inspection check and they really do it. Normally I get a pen, dealer marquee post-its and some candy when I get in the Jeep. If it is really muddy they even do a quick wash with it. So for the service I get it ain't half bad. They have good customer service compared tot eh US and since in Germany there is no customer service.....

...
At the Chrysler/Jeep dealer one block away, I get:
- a service manager with whom I can barely make out the words he is speaking
- genuine disinterest in the fact that I'm a customer and I'm there to pay for a service
- a crappy lounge with vending machines
- dirty handprints all over my interior after they drive it around the shop

If I'm going to be paying for a premium service, I want to at least be treated that way.

dgeist wrote:

Dude!?! You get vending machines?! Wish I were so lucky. I just get the crappy lounge. Most annoyingly, I frequently get point 4 on your list, too.

jinstall wrote:

It's not the US, it's the dealership. My wife's car is a "luxury brand" and we use a local dealer for oil changes since it's only 2 miles from the house. Do I pay a little more? Sure, around 50 for an oil change and fluid check. Here's what I get:
- Polite people that speak to me as if they actually care what I think
- Full synthetic oil (Mobil1, I think)
- Full wash and vacumn afterwards
- Free pastries, coffee, bottled water, and pastries.

At the Chrysler/Jeep dealer one block away, I get:
- a service manager with whom I can barely make out the words he is speaking
- genuine disinterest in the fact that I'm a customer and I'm there to pay for a service
- a crappy lounge with vending machines
- dirty handprints all over my interior after they drive it around the shop

If I'm going to be paying for a premium service, I want to at least be treated that way.

Local dealer here charges $ 54 for CRD change with the Mobil oil & filter

I went to the Goodyear place that always works on my tires and they will charge me $10 if I bring filter and Oil. Can I buy a filter at Advance auto parts, or Autozone, or Walmart?

Endurance wrote:

I went to the Goodyear place that always works on my tires and they will charge me $10 if I bring filter and Oil. Can I buy a filter at Advance auto parts, or Autozone, or Walmart?

You can get a Napa Gold oil filter (Wix) at NAPA auto stores. Or, I just noticed my Wal-mart is now carring Motorcraft (Ford) filters for the CRD which is a darn good filter.

Got my oil change today. I went to Autozone to buy 7 quarts of Mobil 1, the only 0W40 they had, and the filter. I paid $47. The Goodyear place charged me $10 to change the oil. The guy at that place told me to go to Walmart next time and buy the Oil there, it would be even cheaper.

BVCRD wrote:

Endurance wrote:

I went to the Goodyear place that always works on my tires and they will charge me $10 if I bring filter and Oil. Can I buy a filter at Advance auto parts, or Autozone, or Walmart?

You can get a Napa Gold oil filter (Wix) at NAPA auto stores. Or, I just noticed my Wal-mart is now carring Motorcraft (Ford) filters for the CRD which is a darn good filter.

What is the part number on the Motorcraft filter anyway?

Author:	Endurance [ Tue Feb 20, 2007 11:07 pm ]
Post subject:	"Diesel Oil change coupon not valid for your CRD"
Couple of weeks ago I got this letter saying that my oil change is due blabla..... On the bottom it had a coupon attached which was saying that my next oil change would only cost $47. It said "Diesel Truck" in big letters over it. Well I thought this had to be valid for me anyway since the big diesel trucks need much more oil. When I got there the Service guy looked at me funny and asked the other service woman something. Then he asked me: "You get Diesel Oil? Why does this say $47, is your oil change that expensive? What do you usually pay?" Me:"$90" He told me to go wait in the waiting room till everything was done. Before I even sat down I heard my name over the PA system. Well I went back to his desk and he told me that my coupon wouldnt be valid for my Jeep since it needs synthetic oil. I just told him that I am not paying $90 for an oil change and left. I was furious, still am. DC must think Im stupid.

Author:	jinstall [ Wed Feb 21, 2007 7:29 am ]
Post subject:
I think my dealer charges me $95 for a change. Oil, filter and so type of inspection check and they really do it. Normally I get a pen, dealer marquee post-its and some candy when I get in the Jeep. If it is really muddy they even do a quick wash with it. So for the service I get it ain't half bad. They have good customer service compared tot eh US and since in Germany there is no customer service.....

Author:	Jeger [ Wed Feb 21, 2007 9:29 am ]
Post subject:
AAHHH! I couldnt imagine paying $90 for an oil change. I do my own for less than 40 and have oil left over. About $16/gal for Rotella T at wally world and something like $6 for the Napa Gold (WIX) oil filter. So we will say $4/qt * 6.4 =25.6 + 7 = 32.60 I spin on a new filter every 5K and change oil at 10K So this thing is costing me about $40 every 10K miles. That is something I can live with.

Author:	dgeist [ Wed Feb 21, 2007 10:45 am ]
Post subject:
jinstall wrote: I think my dealer charges me $95 for a change. Oil, filter and so type of inspection check and they really do it. Normally I get a pen, dealer marquee post-its and some candy when I get in the Jeep. If it is really muddy they even do a quick wash with it. So for the service I get it ain't half bad. They have good customer service compared tot eh US and since in Germany there is no customer service..... It's not the US, it's the dealership. My wife's car is a "luxury brand" and we use a local dealer for oil changes since it's only 2 miles from the house. Do I pay a little more? Sure, around 50 for an oil change and fluid check. Here's what I get: - Polite people that speak to me as if they actually care what I think - Full synthetic oil (Mobil1, I think) - Full wash and vacumn afterwards - Free pastries, coffee, bottled water, and pastries. At the Chrysler/Jeep dealer one block away, I get: - a service manager with whom I can barely make out the words he is speaking - genuine disinterest in the fact that I'm a customer and I'm there to pay for a service - a crappy lounge with vending machines - dirty handprints all over my interior after they drive it around the shop If I'm going to be paying for a premium service, I want to at least be treated that way.

Author:	KenJennings [ Wed Feb 21, 2007 10:53 am ]
Post subject:
dgeist wrote: ... At the Chrysler/Jeep dealer one block away, I get: - a service manager with whom I can barely make out the words he is speaking - genuine disinterest in the fact that I'm a customer and I'm there to pay for a service - a crappy lounge with vending machines - dirty handprints all over my interior after they drive it around the shop If I'm going to be paying for a premium service, I want to at least be treated that way. Dude!?! You get vending machines?! Wish I were so lucky. I just get the crappy lounge. Most annoyingly, I frequently get point 4 on your list, too.

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Author:	BVCRD [ Wed Feb 21, 2007 11:54 am ]
Post subject:
KenJennings wrote: dgeist wrote: ... At the Chrysler/Jeep dealer one block away, I get: - a service manager with whom I can barely make out the words he is speaking - genuine disinterest in the fact that I'm a customer and I'm there to pay for a service - a crappy lounge with vending machines - dirty handprints all over my interior after they drive it around the shop If I'm going to be paying for a premium service, I want to at least be treated that way. Dude!?! You get vending machines?! Wish I were so lucky. I just get the crappy lounge. Most annoyingly, I frequently get point 4 on your list, too. Yea. We have nice enough people at the service dept, but the couch is old and nasty, and the coffee pot looks like it has mud in there. There was a Valentines Day heart candy thing in there last time I was there, but no candies left. Has a TV, but they thing is always on CNN. Bummer.

Author:	jinstall [ Wed Feb 21, 2007 12:51 pm ]
Post subject:
dgeist wrote: jinstall wrote: I think my dealer charges me $95 for a change. Oil, filter and so type of inspection check and they really do it. Normally I get a pen, dealer marquee post-its and some candy when I get in the Jeep. If it is really muddy they even do a quick wash with it. So for the service I get it ain't half bad. They have good customer service compared tot eh US and since in Germany there is no customer service..... It's not the US, it's the dealership. My wife's car is a "luxury brand" and we use a local dealer for oil changes since it's only 2 miles from the house. Do I pay a little more? Sure, around 50 for an oil change and fluid check. Here's what I get: - Polite people that speak to me as if they actually care what I think - Full synthetic oil (Mobil1, I think) - Full wash and vacumn afterwards - Free pastries, coffee, bottled water, and pastries. At the Chrysler/Jeep dealer one block away, I get: - a service manager with whom I can barely make out the words he is speaking - genuine disinterest in the fact that I'm a customer and I'm there to pay for a service - a crappy lounge with vending machines - dirty handprints all over my interior after they drive it around the shop If I'm going to be paying for a premium service, I want to at least be treated that way. Ok I forgot few things. They take me to and pick me up from work if I need it. Always fresh coffee or juice. Cookies and sometimes fresh brotchen. It is ALWAYS clean there. Plus they have a great amount of useless Jeep/Chrysler trinkets that you can buy there. The mechanics never get into the car dirty as the shop is clean and tidy. They can service about 12 cars at a time there.

Author:	KJbob [ Wed Feb 21, 2007 1:06 pm ]
Post subject:
When I needed my first oil change I called the dealer and they quoted me $105. I got up off the floor and asked "What if I bring in my own oil" and they emphasized that it needed to be Mobil 1 0w-40 and said they would charge like $35 for the labor and filter. I went and bought my Mobil1 0w-40, had them perform the oil change and have never been back for an oil change since. To me $105 is a ridiculous price to pay for an oil change...I'll do it myself thank you. I don't think my dealer is necessarily "ripping me off" per se; they are just charging me their prices. I can do it cheaper; it doesn't take that long; it's not hard; and I know what oil was put in my vehicle.

Author:	vtdog [ Wed Feb 21, 2007 2:46 pm ]
Post subject:
Local dealer here charges $ 54 for CRD change with the Mobil oil & filter

Author:	Endurance [ Wed Feb 21, 2007 3:45 pm ]
Post subject:
vtdog wrote: Local dealer here charges $ 54 for CRD change with the Mobil oil & filter Thats crazy, they cant do that. How is DC going to justify different prices at different dealers?

Author:	tjkj2002 [ Wed Feb 21, 2007 4:09 pm ]
Post subject:
Location,location,location.

Author:	vtdog [ Wed Feb 21, 2007 4:55 pm ]
Post subject:
I don't want to add insult to injury, but I get free oil changes (2/year) for life of car as part of purchase

Author:	Bovie [ Wed Feb 21, 2007 6:14 pm ]
Post subject:
I bring my Shell Rotella 5W-40 and they charge me $28. Plus they hand wash and vac my car out. Done in about 30min. Worth it in my book.

Author:	Endurance [ Wed Feb 21, 2007 6:43 pm ]
Post subject:
I went to the Goodyear place that always works on my tires and they will charge me $10 if I bring filter and Oil. Can I buy a filter at Advance auto parts, or Autozone, or Walmart?

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Author:	BVCRD [ Wed Feb 21, 2007 7:10 pm ]
Post subject:
Endurance wrote: I went to the Goodyear place that always works on my tires and they will charge me $10 if I bring filter and Oil. Can I buy a filter at Advance auto parts, or Autozone, or Walmart? You can get a Napa Gold oil filter (Wix) at NAPA auto stores. Or, I just noticed my Wal-mart is now carring Motorcraft (Ford) filters for the CRD which is a darn good filter.

Author:	MightyCRD [ Wed Feb 21, 2007 7:42 pm ]
Post subject:
BVCRD wrote: Endurance wrote: I went to the Goodyear place that always works on my tires and they will charge me $10 if I bring filter and Oil. Can I buy a filter at Advance auto parts, or Autozone, or Walmart? You can get a Napa Gold oil filter (Wix) at NAPA auto stores. Or, I just noticed my Wal-mart is now carring Motorcraft (Ford) filters for the CRD which is a darn good filter. What is the part number on the Motorcraft filter anyway?

Author:	Endurance [ Thu Feb 22, 2007 8:59 pm ]
Post subject:
Got my oil change today. I went to Autozone to buy 7 quarts of Mobil 1, the only 0W40 they had, and the filter. I paid $47. The Goodyear place charged me $10 to change the oil. The guy at that place told me to go to Walmart next time and buy the Oil there, it would be even cheaper.

Author:	KJbob [ Fri Feb 23, 2007 11:58 am ]
Post subject:
Endurance wrote: Got my oil change today. I went to Autozone to buy 7 quarts of Mobil 1, the only 0W40 they had, and the filter. I paid $47. The Goodyear place charged me $10 to change the oil. The guy at that place told me to go to Walmart next time and buy the Oil there, it would be even cheaper. I just purchased Mobil 1 5W-40 truck turbo diesel at Walmart for $5.25 a quart after tax. I can't find it cheaper anywhere else.

Author:	Desert Dog [ Fri Feb 23, 2007 12:26 pm ]
Post subject:
When I bought my CRD in April of 05 the dealer sold me a program where my oil change is $18. That's the synthetic price. If its regular oil, it would be $8. Cost $200 for the life of the vehicle. I put synthetic in our other vehicle(Tahoe), and the most we pay is $67 at one of the oil change places.

Author:	BVCRD [ Fri Feb 23, 2007 12:58 pm ]
Post subject:
MightyCRD wrote: BVCRD wrote: Endurance wrote: I went to the Goodyear place that always works on my tires and they will charge me $10 if I bring filter and Oil. Can I buy a filter at Advance auto parts, or Autozone, or Walmart? You can get a Napa Gold oil filter (Wix) at NAPA auto stores. Or, I just noticed my Wal-mart is now carring Motorcraft (Ford) filters for the CRD which is a darn good filter. What is the part number on the Motorcraft filter anyway? Sorry, I didn't write it down. I was using the little automatic part find screen that they have. I did check to see if they had them in stock, and they did. I didn't buy one because I had just changed my oil and used a $8 Napa Gold like usual, but next time, I will save myself $4 and go with the Ford filter.