vtdog wrote:
I bought and have had my CRD serviced at Mariano Jeep in Concord. I have had the car 2 1/2 yrs and 50k. Their service dept is good and the diesel tech "Terry" is good as well. The service writers are somewhat clueless due to the small number of CRDs sold (i.e. they suggested oil change at 3,000 miles, etc), but if you have an idea of what needs to be done, they do it fine. However, I have had essentially no problems with my CRD beyond recalls and 1 EGR change at 10k so I don't know if they have the smarts to really figure out a problem. They do sell alot of Dodge diesel trucks and have experience in that area. For the big f-37 recall, they had the whole thing done in about 5 hrs.
I purposely did not buy at Bonneville as their service department's reputation with the local Jeep community is less than stellar. Bournival in Portsmouth has such a bad rep that there is a website dedicated to people who have service dept horror stories.
Gills Jeep in exeter/stratham is also known for good service (they still even service diesel puegots as well).
I too bought my CRD at Mariano. My dealings with the service department have been often contentious bordering on hostile. It seems to be directed towards customers who do their own maintenance. I know they can change EGR valves and TC's and perhaps I should give them another chance. I just get a bad feeling when I find tools bouncing around under the hood after they've done some service work. I'm always left wondering what else has fallen off on the drive home. I realize the tech's are probably under a lot of pressure to push through the jobs.
The main reason for this post is I'm considering buying an extended service contract but worry I going to get a hassle on every claim because I've declined their maintenance program. I'm very hesitant to add a Provent or CAT 2 (which I've used on my TDI for 80K with good results) because I expect they may use mods such as these to deny claims.
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