Was this working previously or did the dealer just install the plug
If the latter I can tell you two things.
One, yours does not have a factory installed EVIC
Two the dealer didn't install the needed "supplemental" cable
Now you want to know how I know and what the evic has to do with it. Simple. The same wiring that is installed for the factory Evic includes wires to the plug in the rear quarter panel where the dealer installed the towing harness.
Many years ago when us "old timers" were setting up our CRD's for towing this was a common topic.
Now if it has been working then stopped check to see if the power outlet/lighter on the dash works. The signal to turn the power on is piggy backed there.
Then there's supposed to be a fuse out by the battery, that's the power.
That's
IF they followed the directions, I wired mine more like a factory install
