I ordered a set of Bridgestone Revo's 245/75-16 for my KJ from my local Discount Tire.
At the time of purchase, I asked them to replace some bad lug nuts and to use the best of the 5 tires for the spare because I was only getting 4 this time, and they were the same size. I made an appointment for my wife to get the work done due to my inability to get out of work for it.
Well, Discout used the worst tire as the spare (the only one with the big plug right in the tread) and I had 4 or 5 lugnuts that were bad. I wasn't too happy about it as you can imagine.
I contacted the manager about it and he came through. He gave me the lug nuts to replace the bad ones and replaced my spare with a new Goodyear MTR for no charge. I thought that was pretty cool because I told him that I would take any used A/T tire he could dig up to use for my spare.
So, people make mistakes but it is how they handle them and makes the difference in my eyes. I guess it was worth it for the hour plus wait...ohh wait, that was my wife.
