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They killed my MT/R!!!
http://www.lostjeeps.com/forum/phpBB3/viewtopic.php?f=8&t=50725
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Author:  MojaveKJ [ Thu Mar 04, 2010 3:42 am ]
Post subject:  They killed my MT/R!!!

So I had a nail in my right rear tire last week, I think it was Tuesday and I took the Jeep to Discount Tire where I also have a lifetime alignment. I figured I'd have them do both even though I didn't buy the MT/Rs from them. I picked up the KJ and all seemed OK until this morning when the same tire went flat on the way to work. OK, change it out for the spare but I don't see any nails or punctures, etc. in the flat so I figured the patch (and it was a patch, not a plug they said specifically) had failed... or maybe it was the valve stem I didn't know.

On my way into work, in Burbank CA, I drop the wheel off at the same tire shop where I had bought them to have the tire repaired and didn't think much of it. This shop I trust more for some reason than others around that I've used. Anyway when I went back to pick up the wheel the guy says he has something to show me. Immediately I knew it was not good. When do they EVER show you something good in situations like these? The pics are kinda crappy, so it may be a bit difficult to see but...










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According to the guy, this happened at the other shop when the patch was done. I tend to believe this guy because when I bought the tires there they had a more difficult time than usual mounting them on the MOABs but they got it done successfully and all was well. Also I just feel like this shop isn't the kind to back away from a mistake with their palms raised as if to say..."wasn't us". Maybe I'm naive in the matter, there is that chance.

My question to those who know tires and how they are mounted is, how could this happen? I've seen tires put onto rims before but don't have first hand knowlege and I don't know what equipment the SIQ (shop in question) uses to do it.

I go back to the SIQ in the morning to discuss the matter with the manager, who is a very likable guy and seemed to know his stuff well. I'd bet the tech. who actually killed the poor MT/R (less the 5k on them!!) just swept it under the proverbial rug and hoped for the best.

My biggest issue is that the guy put my life in danger for the last week or so with his mistake and for that I wish for him nothing but what he deserves.

How would you all handle the situation? All opinions welcome. Thanks for reading the whole post.

-MojaveKJ...aka Tony.

Author:  qwert380 [ Thu Mar 04, 2010 9:41 am ]
Post subject:  Re: They killed my MT/R!!!

Did the SIQ not offer to replace it for you for free? I would think that is the least they could do after endangering you health.

good luck

Author:  MojaveKJ [ Thu Mar 04, 2010 10:56 am ]
Post subject:  Re: They killed my MT/R!!!

qwert380 wrote:
Did the SIQ not offer to replace it for you for free? I would think that is the least they could do after endangering you health.

good luck


Thanks, I go back today to talk to the manager. Let's hope he see's things as I do and decides the easy way is best.

-MojaveKJ

Author:  TAHOE [ Thu Mar 04, 2010 1:45 pm ]
Post subject:  Re: They killed my MT/R!!!

I can see how that would happen very easily... did it myself. I was changing out some tires at my Brother-in -laws shop on his worn out tire changer. The part that goes around the rim to pop off the tire was worn, somehow slid up while I was removing the tire and dug a gash like that in my bead. Luckily mine was as bad as yours, didn't cut through the bead or anything and seated fine. Sorry about your luck, I would definitely go back to the other shop and do some chewing, not sure if it will help, but let them know you are not happy.

Author:  JeepinJarhead03 [ Thu Mar 04, 2010 6:36 pm ]
Post subject:  Re: They killed my MT/R!!!

yeah, like tahoe said, it does happen occasionally, more so on tires that are thick and shoved on a narrow rim but more so due to a nick or gouge on the tire tool grabbing and pinching the bead and also managed to gouge a sidewall above the bead and rip out a quarter sized chunk of the sidewall once

neither time did i put the tires back on, called and told the customer, or showed them in person, apologized for the wait and inconvenience and ordered them a new tire from down the street as we didn't carry new ones

got told on my first day there when i was 13, 'we have shop insurance and it's expensive.. so if something breaks, don't cover your ***, just tell me or just have it ordered and tell me later"

in the however many years i worked there only caused 3 claims

2 tires and a windshield



guy shoulda showed ya/told ya

Author:  tjkj2002 [ Fri Mar 05, 2010 12:54 am ]
Post subject:  Re: They killed my MT/R!!!

Never seen that happen from removing a tire,even on a cracked/broken/damaged rim before.It will happen when installing a tire,even on a good rim if they did not get the bead positioned right in the machine.

Author:  MojaveKJ [ Fri Mar 05, 2010 6:55 pm ]
Post subject:  Re: They killed my MT/R!!!

As expected, neither tire shop owned up to ruining my tire. So everyone looses in the situation. Unfortunate, however, the silver lining is the knowledge I gained in the process. See associated "New (kevlar) MT/R) Owners..." thread. I haven't ruled out a letter to the BBB or ASE.

:evil: :evil: :evil: :evil: :banghead: :banghead: :banghead: :banghead: :furious: :furious: :furious: :furious:

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